Through the lens of AI

Online reviews from passengers are invaluable for determining if Hong Kong Airlines is the right choice for you. However, manually sifting through countless reviews can be incredibly time-consuming and impractical.

As AI excels at quickly processing large volumes of data, we’re adopting it as a tool for sentiment analysis. It detects the emotional tone in Hong Kong Airlines reviews, and quickly gauges travelers’ opinions on the airline’s offerings. We summarize them into concise and informative snippets to help you understand how other travelers feel about Hong Kong Airlines.

Airline ratings and reviews from Skytrax
Airline ratings and reviews from Tripadvisor
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Airline ratings and reviews from Trustpilot

Passenger reviews

An overview of the passenger experience on Hong Kong Airlines — encompassing both the strengths and weaknesses as reported by travelers:

Strengths

  • Competitive pricing: Hong Kong Airlines is often acknowledged for its reasonable fares. The airline seems to strike a balance between cost and quality, offering services that provide value for money.
  • Comfortable seating with adequate legroom: A comfort-centric feature appreciated by passengers is the ample legroom and comfortable seating provided by the airline. This makes for a more relaxed journey, particularly on longer flights.
  • Friendly and energetic staff: The crew’s friendly and enthusiastic approach is frequently praised. Their demeanor positively affects the overall in-flight experience, making journeys more pleasant for passengers.

Weaknesses

  • Quality of In-flight meals: The food quality on Hong Kong Airlines flights has been cited as a point of dissatisfaction among some passengers. A focus on enhancing the culinary experience could potentially elevate passenger satisfaction.
  • Limited movie selection: Some passengers have expressed the need for a wider range of movies available in-flight. By expanding the selection, the airline could improve its in-flight entertainment offering.
  • Crew’s language skills: While the crew is generally lauded for their friendliness, some passengers suggest the need for improved language proficiency. Enhancing this aspect could facilitate more effective communication, further enriching the passenger experience.

Passenger's experience

Drawing from a diverse array of passenger feedback, this is what it's truly like to fly with Hong Kong Airlines. Learn about the airline class of service, seating choices and comfort, baggage policies, Wi-Fi, and ticket flexibility.

What can I expect when flying with Hong Kong Airlines?

When flying with Hong Kong Airlines, you can expect a safe, comfortable, and enjoyable flight.

The airline is known for its friendly and attentive service, and it offers a variety of seating options and in-flight entertainment options. You can check in online or at the airport, and you are allowed to check two bags for free on most flights.

What are the seating options?

  • Economy Class: This is the most basic seating option offered by Hong Kong Airlines. The seats are comfortable and spacious, and they come with a variety of amenities, including a personal TV screen, a power outlet, and a pillow and blanket.
  • Premium Economy Class: This is a premium seating option that offers more space and comfort than economy class. The seats are wider and have more legroom, and they come with additional amenities, such as a wider personal TV screen, a larger pillow and blanket, and access to the airport lounge.
  • Business Class: This is the most luxurious seating option offered by Hong Kong Airlines. The seats are fully lie-flat beds, and they come with a variety of amenities, such as a personal TV screen, a power outlet, a pillow and blanket, a welcome drink, and a hot meal.

Is Hong Kong Airlines economy comfortable?

Hong Kong Airlines economy class is generally considered to be comfortable.

The seats are spacious and have good legroom, and they come with a variety of amenities, such as a personal TV screen, a power outlet, and a pillow and blanket. However, comfort levels can vary depending on the specific aircraft and the length of the flight. On long-haul flights, the seats may start to feel cramped after a while. And if you are tall or have long legs, you may find that you don’t have enough legroom.

What is the baggage allowance?

Hong Kong Airlines baggage allowance depends on the class of travel, the route, and the passenger’s status. Here is a summary of the baggage allowance for Hong Kong Airlines:

  • Economy Class:
    • Two pieces of checked baggage up to 23kg (50lbs) each.
    • One piece of carry-on baggage up to 7kg (15lbs) and 56cm x 36cm x 23cm (22″ x 14″ x 9″).
  • Premium Economy Class:
    • Two pieces of checked baggage up to 32kg (70lbs) each.
    • One piece of carry-on baggage up to 7kg (15lbs) and 56cm x 36cm x 23cm (22″ x 14″ x 9″).
  • Business Class:
    • Two pieces of checked baggage up to 32kg (70lbs) each.
    • One piece of carry-on baggage up to 18kg (40lbs) and 56cm x 36cm x 23cm (22″ x 14″ x 9″).

For passengers traveling with infants, an additional piece of carry-on baggage is allowed, up to 5kg (11lbs) and 45cm x 33cm x 20cm (18″ x 13″ x 8″).

Does Hong Kong Airlines have Wi-Fi?

Yes, Hong Kong Airlines offers in-flight WiFi on most of its aircraft. The WiFi service is provided by OnAir, and it is available in both economy and premium economy classes. There are two pricing plans for Hong Kong Airlines WiFi:

  • Pay-as-you-go: This plan allows you to purchase a data package for a specific amount of time. The data packages start at HK$10 for 15 minutes of usage.
  • Monthly subscription: This plan allows you to subscribe to a monthly data package for unlimited usage. The monthly data packages start at HK$280 per month.