Through the lens of AI
Online reviews from passengers are invaluable for determining if Hawaiian Airlines is the right choice for you. However, manually sifting through countless reviews can be incredibly time-consuming and impractical.
As AI excels at quickly processing large volumes of data, we’re adopting it as a tool for sentiment analysis. It detects the emotional tone in Hawaiian Airlines reviews, and quickly gauges travelers’ opinions on the airline’s offerings. We summarize them into concise and informative snippets to help you understand how other travelers feel about Hawaiian.
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Is Hawaiian Airlines
a low-cost (budget) airline?
No, Hawaiian Airlines is not a budget airline but a traditional, full-service carrier. It is one of the largest airlines in Hawaii, US, and it offers a broad spectrum of services that distinguish it from budget airlines. These include free checked baggage, complimentary meals and beverages (even in Economy), on-board amenities (blankets, pillows, sometimes noise-cancelling headphones) on long-haul flights, and a wide range of in-flight entertainment.
Furthermore, Hawaiian provides multiple travel classes, such as Economy, Premium Economy, Business — each with varying levels of comfort, space, and amenities. In contrast, budget airlines typically offer only Economy class with minimal benefits.
Passenger reviews
An overview of the passenger experience on Hawaiian Airlines — encompassing both the strengths and weaknesses as reported by travelers:
Strengths
- Authentic Hawaiian hospitality: Hawaiian Airlines embodies an “Aloha spirit,” a Hawaiian cultural value of hospitality and kindness. This is evident in the way that the airline’s staff interacts with passengers, as well as in the amenities that are offered on board.
- Excellent customer service: Passengers frequently praise Hawaiian Airlines for its exceptional customer service. The friendly and attentive staff contribute to a positive and welcoming flying experience.
- Comfortable in-flight experience: The airline is known for providing a comfortable journey. Passengers appreciate the spacious seating and amenities that enhance their comfort throughout the flight.
Weaknesses
- Limited route network: Hawaiian Airlines has a more limited route network than larger carriers. This may restrict travel options and destinations.
- Additional baggage fees: The airline charges for checked baggage, which can be seen as a drawback for passengers who prefer a more inclusive fare structure.
- In-flight entertainment variety: While the in-flight entertainment is generally well-received, a few passengers have expressed a desire for more diverse and updated options to cater to different preferences and interests.
Passenger's experience
Drawing from a diverse array of passenger feedback, this is what it's truly like to fly with Hawaiian Airlines. Learn about the airline class of service, seating choices and comfort, baggage policies, Wi-Fi, and ticket flexibility.
What can I expect when flying with Hawaiian?
When flying with Hawaiian Airlines, you can expect an authentic Hawaiian experience infused with warm hospitality (“Aloha spirit”).
The airline prioritizes passenger comfort, providing spacious seating and amenities for a pleasant journey. Hawaiian-inspired cuisine adds a flavorful touch to in-flight dining. Enjoy entertainment options and, on select aircraft, stay connected with in-flight Wi-Fi. With a punctual reputation, Hawaiian Airlines aims to ensure reliable and on-time departures and arrivals.
What are the seating options?
Here is a list of seating options offered by Hawaiian Airlines:
- Main Cabin Basic (Basic Economy Class): This is a budget-friendly option for travelers looking for essential amenities and services. Passengers in Main Cabin Basic enjoy standard seating and receive certain benefits, such as complimentary snacks and non-alcoholic beverages.
- Main Cabin (Economy Class): The Main Cabin provides a comfortable and relaxing experience for passengers. It offers standard seating with additional legroom options available for purchase, allowing travelers to customize their comfort level. Passengers in the Main Cabin enjoy complimentary meals, snacks, and beverages.
- Premium Cabin (Bussiness Class): Hawaiian Airlines’ Business Class offers an upgraded experience with enhanced services and amenities. Passengers enjoy spacious seating with extra legroom and additional privacy. Business Class passengers receive priority services, including expedited check-in, priority boarding, and access to airport lounges. A premium dining experience and a selection of complimentary beverages are also provided.
Is Hawaiian Airlines economy comfortable?
Hawaiian Airlines strives to provide a comfortable experience for passengers in Economy Class.
The airline offers standard seating with sufficient legroom and seat pitch to ensure a reasonable level of comfort. However, the level of comfort can vary depending on personal preferences and the duration of the flight. Some factors that contribute to the comfort of Economy Class include the ergonomic design of the seats, the availability of adjustable headrests, and the overall cabin atmosphere.
What is the baggage allowance?
Hawaiian Airlines’ baggage allowance varies depending on the cabin class. Here is an overview of the baggage allowance for each cabin class:
- Main Cabin Basic: Passengers in Main Cabin Basic can bring one personal item on board, such as a small backpack or purse. However, no checked baggage is included in this fare class. If you require checked baggage, you can purchase it separately.
- Main Cabin: One carry-on bag and one personal item on board. The maximum dimensions for the carry-on bag are 22 x 14 x 9 inches (56 x 36 x 23 cm). Additionally, passengers are allowed to check up to two bags, with each bag weighing a maximum of 50 pounds (23 kilograms) and having maximum linear dimensions (length + width + height) of 62 inches (157 cm).
- Premium Cabin: Passengers in the Premium Cabin, which includes Business Class and First Class, have an enhanced baggage allowance. They can bring two carry-on bags and one personal item on board. For checked baggage, passengers can check up to two bags, each weighing a maximum of 70 pounds (32 kilograms) and having maximum linear dimensions of 62 inches (157 cm).
Does Hawaiian Airlines have Wi-Fi?
Yes, Hawaiian Airlines provides Wi-Fi services on many of its flights.
Passengers can enjoy internet connectivity during their journey, allowing them to stay connected, browse the web, check emails, and access online content. The availability of Wi-Fi may vary depending on the aircraft and route.
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