Through the lens of AI
Online reviews from passengers are invaluable for determining if Emirates is the right choice for you. However, manually sifting through countless reviews can be incredibly time-consuming and impractical.
As AI excels at quickly processing large volumes of data, we’re adopting it as a tool for sentiment analysis. It detects the emotional tone in Emirates reviews, and quickly gauges travelers’ opinions on the airline’s offerings. We summarize them into concise and informative snippets to help you understand how other travelers feel about Emirates.





Is Emirates
a low-cost (budget) airline?
No, Emirates is not a budget airline but a traditional, full-service carrier. It is one of the largest airlines in United Arab Emirates, and it offers a broad spectrum of services that distinguish it from budget airlines. These include free checked baggage, complimentary meals and beverages (even in Economy), on-board amenities (blankets, pillows, sometimes noise-cancelling headphones) on long-haul flights, and a wide range of in-flight entertainment.
Furthermore, Emirates provides multiple travel classes, such as Economy, Premium Economy, Business, First — each with varying levels of comfort, space, and amenities. In contrast, budget airlines typically offer only Economy class with minimal benefits.
Passenger reviews
An overview of the passenger experience on Emirates — encompassing both the strengths and weaknesses as reported by travelers:
Strengths
- In-flight amenities: Emirates is often lauded for its top-notch in-flight experience, which includes sumptuous meals, high-quality entertainment systems, and well-designed seating.
- Global reach: With an extensive network covering over 150 destinations, Emirates is a go-to airline for international travelers and scores high for its worldwide accessibility.
- Customer service: From professional flight attendants to efficient boarding processes, Emirates earns positive reviews for its commitment to customer satisfaction.
Weaknesses
- Pricey fares: One of the frequent complaints about Emirates is its higher-than-average ticket prices, making it a less accessible option for budget travelers.
- Inconsistencies in-ground services: While in-flight services receive high marks, ground services like check-in and baggage claim can be hit-or-miss, according to some passenger reviews.
- Flight delays: Emirates is occasionally criticized for delays in departure and arrival, an issue that becomes magnified given the airline’s large network and frequent connecting flights.
Passenger's experience
Drawing from a diverse array of passenger feedback, this is what it's truly like to fly with Emirates. Learn about the airline class of service, seating choices and comfort, baggage policies, Wi-Fi, and ticket flexibility.
What can I expect when flying with Emirates?
When flying with Emirates, you can anticipate a luxurious travel experience replete with a variety of in-flight amenities.
Known for its modern fleet, Emirates offers state-of-the-art entertainment systems, extensive meal options, and comfortable seating even in economy class. High service standards are a hallmark, with attentive cabin crew and a wide array of facilities to make your journey as comfortable as possible.
On the flip side, be prepared for potentially higher ticket prices and occasional delays. Overall, Emirates delivers a polished, globally-accessible air travel experience that places a premium on passenger comfort and convenience.
What are the seating options?
Passengers are privy to a range of seating options tailored to diverse needs and budgets:
- Economy Class: Economy seating offers a cost-effective way to travel, equipped with adjustable headrests and up-to-date in-flight entertainment. While not as spacious as higher classes, the ergonomics are designed for reasonable comfort during long-haul flights.
- Premium Economy: A notch above economy, Premium Economy provides more legroom, better meal options, and an enhanced entertainment system. This is a suitable choice for those wanting a bit more comfort without splurging on Business or First Class.
- Business Class: Business Class on Emirates is a luxurious experience, featuring lie-flat seats, gourmet dining, and access to the airline’s exclusive lounges. This class offers a conducive environment for both work and relaxation, thanks to ample space and top-of-the-line amenities.
- First Class: The epitome of luxury, First Class offers private suites, top-tier dining options served on-demand, and unparalleled personal service. With amenities like in-flight showers and a personal minibar, this is the ultimate choice for those seeking an opulent travel experience.
Is Emirates economy comfortable?
Yes, Emirates Economy Class is generally considered comfortable according to passenger reviews and travel publications.
Seats often feature adjustable headrests, ample legroom, and in-seat entertainment options. Passengers appreciate the quality of meals and the availability of snacks throughout the flight. However, comfort levels may vary depending on the aircraft type and seat location.
Overall, Emirates Economy Class offers a comfortable experience for the price point.
What is the baggage allowance?
Emirates Airlines offers a comprehensive baggage policy tailored to the diverse needs of its passengers. Below, you’ll find a concise breakdown of the baggage allowances for each class:
Economy Class:
- Flex: 30 kg checked baggage and 7 kg cabin baggage
- Flex Plus: 35 kg checked baggage and 7 kg cabin baggage
Premium Economy:
- Flex Plus: 2 x 23 kg checked baggage and 10 kg cabin baggage
Business Class:
- Saver: 40 kg checked baggage and 2 x 7 kg cabin baggage
- Flex: 40 kg checked baggage and 2 x 7 kg cabin baggage
- Flex Plus: 40 kg checked baggage and 2 x 7 kg cabin baggage
First Class:
- Flex: 2 x 32 kg checked baggage and 2 x 7 kg cabin baggage
- Flex Plus: 2 x 32 kg checked baggage and 2 x 7 kg cabin baggage
Does Emirates have Wi-Fi?
Yes, Emirates Airlines offers Wi-Fi connectivity on many of its flights.
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User Review
4.1 (681 votes)Emirates reviews
We asked AI to go through thousands of online reviews about Emirates and give you a clear, fair idea of what other travelers think about the airline. The AI puts together thousands of different passenger experiences to accurately describe the airline’s quality and performance. You save time spent on reading myriads of reviews published on tens of different websites.
This is an unbiased overview of general public opinion, where the review of just one person doesn’t sway the result. Please note that it is still an experimental feature.
About the author

Maksim Koval
Aviation industry expert, digital editor at Tiket2 since 2010, and the pioneering founder of the Air Traveler Club.
Maksim is a Bali-based seasoned travel writer, avid flyer, tinkerer, photographer, motorbiker, animal lover, and the truest evangelist of the company. His dedication to providing valuable insights and engaging content has established him as a trusted voice in the industry.
You can contact him via email at maksim[at]tiket2.com.