Through the lens of AI
Online reviews from passengers are invaluable for determining if Edelweiss Air is the right choice for you. However, manually sifting through countless reviews can be incredibly time-consuming and impractical.
As AI excels at quickly processing large volumes of data, we’re adopting it as a tool for sentiment analysis. It detects the emotional tone in Edelweiss Air reviews, and quickly gauges travelers’ opinions on the airline’s offerings. We summarize them into concise and informative snippets to help you understand how other travelers feel about Edelweiss.





Is Edelweiss Air
a low-cost (budget) airline?
No, Edelweiss Air is not a budget airline but a traditional, full-service carrier. It is one of the largest airlines in Switzerland, and it offers a broad spectrum of services that distinguish it from budget airlines. These include free checked baggage, complimentary meals and beverages (even in Economy), on-board amenities (blankets, pillows, sometimes noise-cancelling headphones) on long-haul flights, and a wide range of in-flight entertainment.
Furthermore, Edelweiss provides multiple travel classes, such as Economy, Premium Economy, Business — each with varying levels of comfort, space, and amenities. In contrast, budget airlines typically offer only Economy class with minimal benefits.
Passenger reviews
An overview of the passenger experience on Edelweiss Air — encompassing both the strengths and weaknesses as reported by travelers:
Strengths
- Excellent customer service: Passengers frequently praise the airline’s exceptional customer service. The staff is highly responsive, accommodating, and attentive to passengers’ needs, ensuring a pleasant and hassle-free travel experience.
- Comfortable and clean cabins: The airline’s cabins are consistently mentioned as clean, well-maintained, and comfortable. Passengers appreciate the attention to detail in ensuring a hygienic environment and a pleasant ambiance throughout their journey.
- Wide range of entertainment options: The airline offers an extensive selection of onboard entertainment options, including movies, TV shows, music, and games. Passengers commend the variety and quality of entertainment, which helps to make their flights enjoyable and pass by quickly.
Weaknesses
- Limited food options: Some passengers express dissatisfaction with the limited food options available during flights. They mention a lack of variety or choices, which can be disappointing for those with specific dietary preferences or restrictions.
- Inconsistent Wi-Fi connectivity: The airline’s Wi-Fi connectivity is occasionally cited as a weakness. Some passengers report experiencing inconsistent or unreliable internet access during their flights.
- Average legroom space: A few passengers mentioned that the legroom space provided in the seats is average or slightly cramped. Taller individuals or those seeking extra comfort may find the legroom to be somewhat limited.
Passenger's experience
Drawing from a diverse array of passenger feedback, this is what it's truly like to fly with Edelweiss Air. Learn about the airline class of service, seating choices and comfort, baggage policies, Wi-Fi, and ticket flexibility.
What can I expect when flying with Edelweiss?
When flying with Edelweiss Air, you can expect a comfortable and enjoyable experience. The airline prioritizes customer satisfaction, providing excellent service and attentive staff. Their cabins are known for being clean and well-maintained, ensuring a pleasant environment throughout the flight.
Edelweiss Air offers a range of entertainment options to keep you entertained during your journey, including movies, TV shows, music, and games. The airline’s food and beverage options are of good quality, although the selection may be somewhat limited. Overall, Edelweiss Air strives to provide a value-for-money experience, with friendly and professional crew members dedicated to making your flight as pleasant as possible.
What are the seating options?
When flying with Edelweiss Air, you have different seating options to choose from based on your preferences and budget. The airline offers Economy Class, where you can enjoy comfortable seats with adjustable headrests and ample legroom. For an upgraded experience, there is Economy Max Class, which provides extra legroom and enhanced amenities.
Business Class offers even more space and privacy, with lie-flat seats and direct aisle access. Additionally, select long-haul flights feature a Premium Economy Class, providing a balance between comfort and affordability.
Is Edelweiss Air economy comfortable?
Edelweiss Air’s Economy Class offers a comfortable travel experience for passengers. The seats are designed with passenger comfort in mind, featuring adjustable headrests and sufficient legroom. While the specific dimensions may vary slightly depending on the aircraft, the airline aims to provide a pleasant journey for all passengers.
The cabin environment is well-maintained, ensuring a comfortable ambiance throughout the flight. Edelweiss Air understands the importance of passenger comfort, particularly on long-haul flights, and strives to make the Economy Class experience as enjoyable as possible within the given space constraints.
What is the baggage allowance?
Edelweiss Air has specific baggage allowances depending on the travel class and destination. For Economy Class passengers, the standard allowance is usually one piece of checked baggage weighing up to 23 kilograms (50 pounds). Business Class passengers enjoy an increased allowance, often allowing two pieces of checked baggage with a maximum weight of 32 kilograms (70 pounds) each.
Additionally, passengers are typically allowed one carry-on bag and a personal item, such as a handbag or laptop bag. It’s important to note that baggage policies can vary based on the specific fare type, route, and frequent flyer status.
Does Edelweiss Air have Wi-Fi?
Yes, Edelweiss Air offers Wi-Fi on select flights. Passengers can enjoy in-flight internet connectivity to stay connected and access online content during their journey. The availability of Wi-Fi may vary depending on the aircraft and route. The airline provides the necessary infrastructure to enable passengers to browse the internet, check emails, and use social media platforms.
However, it’s important to note that there may be certain limitations or charges associated with the Wi-Fi service. Passengers are advised to check the specific details regarding Wi-Fi availability, pricing, and usage policies when booking their flight or through the airline’s website for accurate and up-to-date information.
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User Review
4.1 (681 votes)Edelweiss Air reviews
We asked AI to go through thousands of online reviews about Edelweiss Air and give you a clear, fair idea of what other travelers think about the airline. The AI puts together thousands of different passenger experiences to accurately describe the airline’s quality and performance. You save time spent on reading myriads of reviews published on tens of different websites.
This is an unbiased overview of general public opinion, where the review of just one person doesn’t sway the result. Please note that it is still an experimental feature.
About the author

Maksim Koval
Aviation industry expert, digital editor at Tiket2 since 2010, and the pioneering founder of the Air Traveler Club.
Maksim is a Bali-based seasoned travel writer, avid flyer, tinkerer, photographer, motorbiker, animal lover, and the truest evangelist of the company. His dedication to providing valuable insights and engaging content has established him as a trusted voice in the industry.
You can contact him via email at maksim[at]tiket2.com.