Through the lens of AI
Online reviews from passengers are invaluable for determining if Delta Air Lines is the right choice for you. However, manually sifting through countless reviews can be incredibly time-consuming and impractical.
As AI excels at quickly processing large volumes of data, we’re adopting it as a tool for sentiment analysis. It detects the emotional tone in Delta Air Lines reviews, and quickly gauges travelers’ opinions on the airline’s offerings. We summarize them into concise and informative snippets to help you understand how other travelers feel about Delta.
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Is Delta Air Lines
a low-cost (budget) airline?
No, Delta Air Lines is not a budget airline but a traditional, full-service carrier. It is one of the largest airlines in United States, a member of the SkyTeam, and it offers a broad spectrum of services that distinguish it from budget airlines. These include free checked baggage, complimentary meals and beverages (even in Economy), on-board amenities (blankets, pillows, sometimes noise-cancelling headphones) on long-haul flights, and a wide range of in-flight entertainment.
Furthermore, Delta provides multiple travel classes, such as Basic Economy, Economy, Premium Economy, Business, First — each with varying levels of comfort, space, and amenities. In contrast, budget airlines typically offer only Economy class with minimal benefits.
Passenger reviews
An overview of the passenger experience on Delta Air Lines — encompassing both the strengths and weaknesses as reported by travelers:
Strengths
- Excellent service: Delta Air Lines is often praised for its friendly and helpful customer service, with passengers appreciating the professionalism and attentiveness of the airline’s staff.
- Extensive route network: The airline offers a vast network of destinations, allowing passengers to access numerous domestic and international locations.
- Comfortable cabins: Passengers frequently commend Delta for its comfortable cabins, including spacious seating and well-designed interiors.
Weaknesses
- Occasional delays: Some passengers have mentioned that Delta flights may experience occasional delays.
- Limited food options: While Delta provides in-flight meals and snacks, there have been occasional reports of limited food options, particularly on shorter flights.
- Baggage handling issues: A few passengers have mentioned mishandled baggage or delays in receiving luggage.
Passenger's experience
Drawing from a diverse array of passenger feedback, this is what it's truly like to fly with Delta Air Lines. Learn about the airline class of service, seating choices and comfort, baggage policies, Wi-Fi, and ticket flexibility.
What can I expect when flying with Delta?
On Delta Air Lines, you can expect a passenger-focused experience that emphasizes comfort and convenience.
In-flight, you’ll find well-appointed seating, various entertainment options, and quality meal services. Additionally, Delta’s customer service team is dedicated to ensuring smooth travel and promptly addressing any passenger needs or concerns.
What are the seating options?
- Delta One: Delta One is Delta’s flagship business-class product. It offers lie-flat seats in a single or double pod configuration with direct aisle access and dividers or a full-height door for maximum privacy. Available on select international flights and select domestic flights.
- Delta Premium Select: Delta Premium Select is Delta’s premium economy class product. It offers wider seats with more legroom and recline, dedicated overhead bin space, and early boarding. Available on select international flights and select domestic flights.
- First Class: First Class is Delta’s first-class product. It offers wider, more spacious seats, the flexibility to change or cancel your ticket without change fees (for flights originating in the United States and Canada), Sky Priority® service, and a thoughtful travel experience from start to finish. Available on domestic and select international routes.
- Comfort+: Comfort+ is Delta’s premium economy-class product. It offers extra legroom, dedicated overhead bin space, and early boarding. Available on domestic and international routes.
- Main Cabin: Main Cabin is Delta’s standard economy class product. It offers standard seats with reclining seats and one checked bag. Available on domestic and international routes.
Is Delta Air Lines economy comfortable?
Delta Air Lines economy class is generally considered to be comfortable, with standard seats that offer reclining seats and one checked bag.
However, the comfort level of economy class seats can vary depending on the aircraft type and the flight length. On longer flights, Delta Air Lines offers Economy Comfort, which has wider seats with more legroom and reclining.
What is the baggage allowance?
Delta One:
- Checked baggage: Passengers in Delta One are allowed 2 checked bags with a maximum weight of 70 lbs (32 kg) each.
- Carry-on baggage: Passengers are allowed 2 carry-on bags plus one personal item, such as a purse or laptop bag.
Delta Premium Select:
- Checked baggage: Passengers in Premium Select are allowed 2 checked bags with a maximum weight of 50 lbs (23 kg) each.
- Carry-on baggage: Passengers are allowed 2 carry-on bags plus one personal item.
First Class:
- Checked baggage: Passengers in First Class are allowed 2 checked bags with a maximum weight of 50 lbs (23 kg) each.
- Carry-on baggage: Passengers are allowed 2 carry-on bags plus one personal item.
Comfort+:
- Checked baggage: Passengers in Comfort+ are allowed 2 checked bags with a maximum weight of 50 lbs (23 kg) each.
- Carry-on baggage: Passengers are allowed 2 carry-on bags plus one personal item.
Main Cabin:
- Checked baggage: Passengers in the Main Cabin are allowed 1 checked bag with a maximum weight of 50 lbs (23 kg).
- Carry-on baggage: Passengers are allowed 1 carry-on bag plus one personal item.
Does Delta Air Lines have Wi-Fi?
Yes, Delta Air Lines offers Wi-Fi on most of its flights. The Wi-Fi is free for Delta SkyMiles members and $16 for non-members. The Wi-Fi speed varies depending on the aircraft type and the flight location. On most aircraft, the Wi-Fi speed is fast enough to stream movies and TV shows.
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