Through the lens of AI
Online reviews from passengers are invaluable for determining if Czech Airlines is the right choice for you. However, manually sifting through countless reviews can be incredibly time-consuming and impractical.
As AI excels at quickly processing large volumes of data, we’re adopting it as a tool for sentiment analysis. It detects the emotional tone in Czech Airlines reviews, and quickly gauges travelers’ opinions on the airline’s offerings. We summarize them into concise and informative snippets to help you understand how other travelers feel about ČSA.





Is Czech Airlines
a low-cost (budget) airline?
No, Czech Airlines is not a budget airline but a traditional, full-service carrier. It is one of the largest airlines in Czech, a member of the SkyTeam, and it offers a broad spectrum of services that distinguish it from budget airlines. These include free checked baggage, complimentary meals and beverages (even in Economy), on-board amenities (blankets, pillows, sometimes noise-cancelling headphones) on long-haul flights, and a wide range of in-flight entertainment.
Furthermore, ČSA provides multiple travel classes, such as Economy, Business — each with varying levels of comfort, space, and amenities. In contrast, budget airlines typically offer only Economy class with minimal benefits.
Passenger reviews
An overview of the passenger experience on Czech Airlines — encompassing both the strengths and weaknesses as reported by travelers:
Strengths
- Friendly staff: Czech Airlines staff are consistently praised for their friendly and helpful attitude. They are often willing to go the extra mile to make sure that passengers have a pleasant experience.
- Good food: The food on Czech Airlines flights is generally good, with a variety of options to choose from.
- Safe and reliable: Czech Airlines has a good safety record, with no major accidents in recent years. The airline is also generally on time, with an on-time arrival rate of 85%.
Weaknesses
- Outdated planes: Some of the Czech Airlines planes are outdated, leading to cramped seats and less comfortable flights.
- Lack of in-flight entertainment: Most Czech Airlines flights have no in-flight entertainment.
- High prices: Czech Airlines is generally more expensive than other European airlines.
Passenger's experience
Drawing from a diverse array of passenger feedback, this is what it's truly like to fly with Czech Airlines. Learn about the airline class of service, seating choices and comfort, baggage policies, Wi-Fi, and ticket flexibility.
What can I expect when flying with ČSA?
Czech Airlines offers friendly staff, tasty in-flight meals, and a strong safety record with a high on-time arrival rate. However, the airline’s fleet can be outdated, and in-flight entertainment is limited. Prices can also be higher compared to other European airlines.
What are the seating options?
Czech Airlines offers two classes of service:
- Economy Class: This is the standard seating option. The seats typically offer standard legroom and seat width for short-haul and medium-haul flights. Passengers in Economy Class generally have access to food and beverages for purchase, depending on the length of the flight.
- Business Class: This class offers a more premium experience. The seats are usually more spacious with increased legroom. Business class passengers often have access to a variety of additional amenities including priority check-in, extra baggage allowance, and complimentary food and beverages.
Is Czech Airlines economy comfortable?
Czech Airlines economy class is generally comfortable, but it depends on the plane you are flying on.
The airline has a fleet of both modern and outdated planes, and the seats on the older planes can be cramped and uncomfortable. However, the seats on the newer planes are generally more spacious and comfortable. In addition to seat comfort, there are a few other factors that can affect the comfort of your flight in economy class on Czech Airlines.
What is the baggage allowance?
Here is a list of Czech Airlines baggage allowance:
Carry-on baggage:
- Economy class: 1 piece up to 55 x 45 x 25 cm (21.6 x 18 x 10 inches) and 1 personal item up to 40 x 30 x 15 cm (15.7 x 11.8 x 5.9 inches).
- Business class: 2 pieces up to 55 x 45 x 25 cm (21.6 x 18 x 10 inches) and 1 personal item up to 40 x 30 x 15 cm (15.7 x 11.8 x 5.9 inches).
Checked baggage:
- Economy class:
- Up to 23 kg (50.7 lbs) for Economy Classic and Economy Classic Plus fares.
- Up to 32 kg (70.5 lbs) for Economy Smart fares.
- Business class:
- Up to 32 kg (70.5 lbs) for Business Classic and Business Smart fares.
- Up to 40 kg (88.2 lbs) for Business Extra fares.
Does Czech Airlines have Wi-Fi?
Yes, Czech Airlines offers Wi-Fi on board some of its aircraft. The Wi-Fi service is operated by Gogo and is available on most long-haul flights and some select European flights. The Wi-Fi service is not free, and there are two pricing plans available:
- Pay-as-you-go: This plan allows you to purchase Wi-Fi access for a specific amount of time. Prices start at ~$5.95 for 30 minutes of access.
- Passport: This plan allows you to purchase unlimited Wi-Fi access for the duration of your flight. Prices start at ~$14.95 for a 24-hour pass.
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User Review
4.1 (681 votes)Czech Airlines reviews
We asked AI to go through thousands of online reviews about Czech Airlines and give you a clear, fair idea of what other travelers think about the airline. The AI puts together thousands of different passenger experiences to accurately describe the airline’s quality and performance. You save time spent on reading myriads of reviews published on tens of different websites.
This is an unbiased overview of general public opinion, where the review of just one person doesn’t sway the result. Please note that it is still an experimental feature.
About the author

Maksim Koval
Aviation industry expert, digital editor at Tiket2 since 2010, and the pioneering founder of the Air Traveler Club.
Maksim is a Bali-based seasoned travel writer, avid flyer, tinkerer, photographer, motorbiker, animal lover, and the truest evangelist of the company. His dedication to providing valuable insights and engaging content has established him as a trusted voice in the industry.
You can contact him via email at maksim[at]tiket2.com.