By Maksim Koval, 10 June 2024
How to contact China Eastern Airlines customer care?
The primary way to contact China Eastern Airlines customer care is via their call center: +95530. However, during peak call times, turning to direct messaging on social media may yield quicker responses. For detailed discussions of complex issues, sending an e-mail is often the best option.
This guide will empower you with effective tactics to elicit prompt responses from China Eastern Airlines customer service. From the ground up, let’s explore your options. Depending on the nature of your query, several channels are at your disposal:
China Eastern Airlines contact numbers
China Eastern Airlines Service | Contact Phone Number |
---|---|
Primary customer care | +95530 |
International customer care | +95530 |
Reservations | +95530 |
Frequent flyer program (Eastern Miles) | +40083-95530 |
Refunds | +95530 |
Baggage services | +400-60-95530 |
Lost and found | +86 021-22380187 |
Special assistance | +95530 |
Cargo | +95530 |
Pet travel | +1855-589-5530 |
Customer Relations | +95530 |
Automated phone systems are widespread today. Trying to skip their automated menus by saying “agent” (or anything else) can only make your call longer. Instead, state your purpose slowly and clearly to ensure you’re directed to the appropriate queue.
Operating hours across China Eastern support channels
- China Eastern primary call center number +95530 operates 27/4.
- China Eastern live chat offers continuous assistance – the Miss.U chatbot is ready to interact with passengers 24/7.
- Social media platforms like Twitter and Facebook operate 24/7, allowing passengers worldwide to ask questions or report issues at any time. While responses might not be instantaneous, China Eastern usually aims to respond swiftly, often within a few hours.
- ceair.com website offers help and contact pages – available for passengers 24/7.
- customer care desks at airports are designed to aid passengers who prefer face-to-face assistance. China Eastern help desks operate according to each airport’s hours.

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Real human help
How to talk to a live person at China Eastern Airlines?
To reach a live person at China Eastern, you can use most of their communication channels – call center, local offices, live chat, social media, emails, or airport service desk. Each route ensures interaction with human operators, either immediately or after an initial automated response.
- When you dial China Eastern call center number, you’ll be connected to a human operator. Initially, you might interact with an automated Interactive Voice Response (IVR) system – designed to guide you to the most suitable department (and to put you on hold if the lines are busy). However, once the line is free, you will be connected to a real person.
- Reach out to your local China Eastern Airlines office – it is probably the best way to talk to a real person. As they handle fewer calls, you’ll experience much shorter waiting times.
- Web chat is slightly different as it often employs technologies like AI bots to provide a simulated “chatbot operator”. However, China Eastern Airlines customer care team member is always ready to intervene. To connect with a real person, type phrases like “talk to human” or “live agent”.
- Message China Eastern on their social media platforms (use Twitter DM or Facebook Messenger). Although initial interaction may also be with a bot, a human operator will usually step in for complex issues.
- If you’re at the airport, check if the airline has a service desk on-site. Pay a visit to speak to a representative in person.
China Eastern Airlines international contact numbers
International customer care can handle your booking just like the main call center. Instead of competing for time with the helpline in China, jump the line by dialing those in other countries — Australia, Japan, Singapore, Thailand, US — for example. Travelers report that the China Eastern Airlines support in those countries has much shorter wait times, sometimes just a few minutes.
As a last resort, head for the foreign language-speaking call center. It will help if you are comfortable with that language, but there’s a chance that the hotline staff also speaks English.
Country | China Eastern Phone Number |
---|---|
Australia | +0061-2-93738600 |
Canada | +001-604-689-8777 |
Germany | +0049-69-1338930 |
Japan | +0081-3-35061166 |
Korea | +0082-1661-2600 |
Singapore | +0065-6222-3456 |
Thailand | +0066-0-22357288 |
United Arab Emirates | + 00971-42686869 |
United Kingdom | +0044-0-333-9000-777 |
USA | +001-626-5831500 |
China Eastern Airlines urgent/emergency phone numbers
In case of an emergency related to the China Eastern Airlines flight, call this number: +95530 (hotline in China).
If you are in a different country, refer to the “International Contacts” section above for your local phone number.
These are the general customer service phone numbers as China Eastern Airlines does not provide a separate number for emergency situations. However, the airline representatives will be able to assist you with urgent issues such as flight cancellations, ticket changes, lost passports, etc.
If phone lines are busy, initiate simultaneous conversations through Twitter DM (@CEAirglobal) and Facebook Messenger to increase your chances of a prompt response.
Call for free
Toll-free China Eastern Airlines helpline
Currently, China Eastern Airlines does not provide toll-free numbers for its customers. Before you call its hotline abroad, review your mobile plan to see if it includes international calling or offers affordable international call packages.
Consider using Wi-Fi calling services available on most smartphones or VoIP services like Skype, WhatsApp, or Google Voice to call the airline from overseas to avoid high rates.
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China Eastern Airlines WhatsApp number
Currently, China Eastern Airlines does not provide a dedicated WhatsApp number. However, you can use Wi-Fi calling or VoIP services instead of WhatsApp to bypass high roaming charges for international calls to China Eastern Airlines numbers.
Wi-Fi calling lets you place phone calls via a Wi-Fi network rather than a cellular network, much like WhatsApp, helping you avoid any roaming charges. Most carriers and smartphones support Wi-Fi calling, but you’ll need to enable it in your phone’s settings. Please note that Wi-Fi calling is restricted in countries like China, Egypt, Oman, Qatar, Saudi Arabia, and UAE.

VoIP apps like Skype, Viber, Google Voice or Talkatone are another way to call China Eastern Airlines international numbers cheaply. In a manner similar to WhatsApp, they tap into the internet to place calls. While not free, these services offer competitively low rates for calls to both landlines and mobile phones. Costs generally range between $0.01 and $0.20 per minute, subject to the country and service provider being called.
In 2017, the EU has abolished roaming charges within its territory. If you’re within the EU and you place a call to a China Eastern Airlines number located in the EU, it will be priced as domestic call — with a capped cost of 19 cents (plus VAT) per minute.
China Eastern Airlines phone numbers by city
Your regional China Eastern helpline often has more specific knowledge about local airports, regulations, and services. They may be able to provide more detailed and relevant information.
Most agents have good English proficiency. The regional lines will likely have representatives who are also fluent in the local language; if you feel more comfortable communicating in your first language, look for the phone number for your nearest location.
Calling a regional center means you’re likely calling within your time zone — this can make it easier to reach someone during business hours.
City | China Eastern Phone Number |
---|---|
Bangkok | +0066-0-22357288 |
Dubai | +00971-42686869 |
Frankfurt | +0049-69-1338930 |
London | +0044-0-333-9000-777 |
Los Angeles | +001-626-5831500 |
Seoul | +0082-1661-2600 |
Singapore | +0065-6222-3456 |
Sydney | +0061-2-93738600 |
Tokyo | +0081-3-35061166 |
Vancouver | +001-604-689-8777 |
When to call
Best times to call China Eastern Airlines
To decrease on-hold times, try to call China Eastern Airlines at off-peak times during the middle of the week (Tuesday to Thursday). The earlier in the day you call, the less you’ll have to wait.
Experienced customers suggest the best time to call China Eastern is early morning, from 4 am to 7 am (as per the call center’s local time), for 24/7 hotlines or just as the call center commences operations. Remember to adjust for any time differences.
The evening hours and weekends typically encounter the highest traffic and should be avoided.
Third-party apps like DoNotPay can save you time by placing a call and enduring hold times on your behalf. By using tricks, the app tries to get a human on the line quickly (it has built a database of priority customer care numbers). Then it calls you back and connects you to the agent. DoNotPay is a paid service and currently supports US numbers only (expansion to other countries is underway).
China Eastern Airlines email address
China Eastern Airlines does not offer a direct email address or an email form for customer support. Instead, they recommend passengers to seek immediate assistance through their live chat, social media channels, or by calling their customer service line at +95530.
You may also use help section on the ceair.com website.
While China Eastern Airlines‘s customer service isn’t directly accessible via email, an alternative is to reach out to their local offices. Some of these branches openly share their email addresses online, providing an alternative route for correspondence.
Regional email addresses
You can find a list of China Eastern Airlines regional email addresses below:
Country | China Eastern Airlines Email Address |
---|---|
Australia | infosyd@chinaeastern.com.au |
German | general.de@ceair.com |
Phillipines | chinaeasternmbo@gmail.com |
UK | lhrapmu@ceair.com |
Email addresses by department
If your inquiry go beyond general customer support, contacting a specific department within the airline may be necessary. We’ve compiled these special-purpose email addresses in the table below. Nonetheless, always respect the contact methods provided by China Eastern Airlines — only reach out to the relevant department for your inquiry.
Country | China Eastern Airlines Email Address |
---|---|
Group Booking (Germany) | group.de@ceair.com |
If you want to send an email to one of China Eastern Airlines’s employees, try the popular email format used by many companies: First.Last@ceair.com. For example, to email Jane Doe who works at the airline, use Jane.Doe@ceair.com.
China Eastern Airlines sales and ticketing offices
China Eastern Airlines ticketing and sales offices are often found in major cities and airports. They provide essential services such as ticket reservations, flight rescheduling, cancellations, frequent flyer award tickets, and information about various services offered by the airline. When you encounter a problem with your booking that can’t be resolved online, the sales office is the right place to seek assistance.
Here’s the list of China Eastern Airlines offices and regional branches around the world:
City (Country) | China Eastern Office Address / Phone |
---|---|
Australia | Level 29, Suite 2, 201 Elizabeth Street, Sydney NSW 2000 |
Canada | 1307-1030 West Georgia Street, Vancouver, BC V6E 2Y3 BC V6E2Y3 Canada |
Germany | Rossmarkt 5, 60311 Frankfurt - Germany |
Japan | SANNO PARK TOWER 6F, 2-11-1 NAGATA-CHO,CHIYODA-KU |
Korea | B-8th floor,Pine Avenue,100 Eulji-ro, Jung-gu, Seoul, Korea |
Singapore | 6 Shenton Way, #20-10, OUE Downtown2, Singapore 068809 |
Thailand | 439/6 Narathiwatrach anakharin Road, Silom, Bangrak, Bangkok 10500, Thailand |
United Arab Emirates | 4EA-632,DAFZA,Dubai,UAE |
United Kingdom | 37-39 George Street,London,W1U 3QD |
USA | 55 South Lake Ave, Suite 120, Pasadena, CA 91101 |
China Eastern Airlines live chat (meet Miss.U)
China Eastern Airlines live chat (“Live Chat”) is a fast way to get help from the airline 24/7. It features a simple chatbot Miss.U that serves as a live agent — it can provide answers to some popular questions and handle common issues. Since it lacks modern A.I. capabilities, it may not be able to handle more complex issues.
China Eastern Airlines Miss.U bot is a computer program designed to communicate with people via messages on online chats. It is a virtual assistant, instantly, untiredly responding to customers’ inquiries 24/7. The quality of answers is quite satisfactory for popular questions and common problems such as flight reservations, ticket changes, flight status checks, purchasing an extra baggage, or even getting a refund.
Being just a simple, automated software, Miss.U bot can’t solve all the problems though. If you have a complex issue it may not be able to handle it — you’ll need to contact the actual live agent at China Eastern Airlines call center.
To access the China Eastern Airlines webchat and talk to a live agent, visit the airline’s website.
For security reasons, live chat agents cannot proces sensitive payment information. To make purchases (like ticket changes or additional baggage), you’ll be redirected to a secure payment portal or advised to call China Eastern Airlines directly.
Feedback: How to file a formal complaint?
To formally lodge a complaint with China Eastern Airlines, begin by using the carrier’s designated feedback channels. Detailed instructions for reporting problems can be found on their official website. Retain all pertinent documents — boarding passes, receipts, tickets, and email correspondences — as they may be needed to support your case.
To file a formal complaint, you can use the online form on the ceair.com website, send email the the Customer Relations department directly: customercare@ceair.com. Remember to include the necessary details, clearly stating the nature of your complaint. China Eastern Airlines will reply to your complaint within a few working days.
For direct, pesonal assistance, passengers wishing to share their feedback or discuss encountered issues can speak to a representative by dialing +95530.
If your complaint isn’t addressed satisfactorily, you may escalate it by writing a detailed letter outlining your complaint and the resolution you seek. Send it to this postal address:
—
China Eastern Airlines Co. Ltd. Customer Relations Department
66 Airport Street
Pudong International Airport
Shanghai, China
201202
If all else fails, email the CEO. Write a polite complaint email briefly explaining your situation and kindly requesting their assistance. While the CEO may not personally respond, their team usually takes prompt action. Often, the outcome can be even better than what you had hoped for. Use services like Hunter.io or Spokeo to find the email address of the China Eastern Airlines CEO.
Aviation Consumer Protection
Escalate your issue to the ombudsman
If you are unsatisfied with how China Eastern Airlines settles your complaint, you can contact your country’s Airline Customer Advocate (ACA) body. The ACA works as “the ombudsman” — an official appointed to investigate individuals’ complaints against businesses. Please note that the ombudsman may take up to 90 days to resolve your China Eastern Airlines issue.
- United States: You can file a complaint to the U.S. Department of Transportation’s Aviation Consumer Protection Division (phone: 202-366-2220).
- Canada: The Canadian Transportation Agency (CTA) provides dispute resolution for air travel complaints (phone: 1-888-222-2592, email: info@otc-cta.gc.ca).
- Australia, The Airline Customer Advocate (ACA) offers free and independent ombudsman service.
- European Union: If your flight departed from an EU country or was with an EU carrier and landed in the EU, you’re protected by EU passenger rights. You can submit your complaint to a National Enforcement Body (NEB).
- United Kingdom: If your flight departed from an airport in the UK, you can lodge a complaint with AviationADR.
Premium hotline
for Eastern Miles members
Eastern Miles, China Eastern Airlines‘s loyalty program provides dedicated phone number for members, with shorter waiting times than the standard helpline. If you are a Eastern Miles member with Platinum, Gold, Silver status, you can dial +40083-95530 to reach frequent flyer program (FFP) customer care in China.
Dedicated customer service for the Eastern Miles FFP can assist you with verifying your reward point balance, making flight reservations, processing the flight redemption and upgrades, or just addressing any queries you might have about the loyalty program.
You can also contact Eastern Miles international numbers: +852-36658388 (China), +0033-1-44860300 (France), +001-626-5831500 (USA), +001-604 6898998 (Canada), +00612-92901148 (Australia), +65-62223456 (Singapore), +0091-11-43513166 (India), +0081-335061166 (Japan), +00662-6366980 (Thailand), +0082-1661-2600 (South Korea), +0049-69-1338930 (Germany), +007-495-935-8828 (Russia), +88-02-8819481-85 (Bangladesh), 00855-23-963086 (Cambodia).
Alternatively, send an email to 95530ffp@ceair.com.
If you find yourself already at the airport, consider seeking aid from an airline agent at the China Eastern Airlines lounge. Their team is often capable of addressing same-day issues or can offer you a direct airport line, bypassing the queue. However, ensure you’re eligible for lounge access beforehand, as it’s generally reserved for top-tier frequent flyer members.
Contacting China Eastern on social media
Getting phone help from China Eastern Airlines often means long waits. So here’s our advice: before calling the helpline, try to get a quick fix by contacting them via social media — Facebook, Twitter. Many travelers are reporting that they get a faster response there. Most large airlines have teams of social media specialists; in our experience, it’s the easiest way to resolve an issue.
Craft a concise and polite message explaining your issue or inquiry. Include relevant details like your booking reference or flight information. If you don’t hear back within a reasonable timeframe, send a follow-up message.
Use this trick to contact the airline faster: mention @CEAirglobal in a tweet about your issue. China Eastern Airlines team will often notice it immediately and provide an answer. It’s a method we recommend if your issue is particularly urgent.
Self-service
Do you really need
to call the airline?
You’d be surprised to know that many of your issues can be easily resolved without contacting China Eastern Airlines customer care.
My Trip
This section on the China Eastern website is a convenient self-service tool you can use to manage your reservations. My Trip eliminaties the need for lengthy interactions with customer service, addressing typical passenger queries:
- retrieving booking information
- online check-in
- seat selection and upgrades
- changing traveler details
Please note that the availability of some of these actions depends on the fare type and the terms and conditions of the ticket purchased. In some cases additional fees may be applicable.
Help Center
Before dialing into the China Eastern Airlines helpline, we recommend consulting the airline’s help articles. Grounded in years of customer interaction and experience, these articles answer many common queries and provide valuable travel advisories:
- Customer Service Commitment
- Baggage
- Check-in
- Special Assistance
- Easternmiles
- Small Animal Transportation
Chatbot
Harnessing the power of AI, airline chatbots provide 24/7 service – reducing the need for helpline waits. While they can’t solve all problems, their capabilities continually improve with technology advancements.
For instant assistance, visit Miss.U chatbot on China Eastern website. It’s worth giving it a try, as this digital aide is quite proficient and ready to answer a myriad of your queries.
FAQ
What is the hotline response time?
The average wait time for China Eastern Airlines representatives is between 5 and 50 minutes — depending on when you're calling. However, when the airline gets hit with an unprecedented wave of calls amid mass cancellations, you should be prepared for much longer waiting times.
Like most airlines, China Eastern employs a certain number of staff in its helpline — sufficient to serve customers under standard conditions. If these conditions change (sudden flight delays and cancellations, peak travel times such as school holidays, etc.), the airline usually allocates more resources to customer service to address the increased demand.
Where can I find China Eastern Airlines service desk at the airport?
China Eastern Airlines houses its main service desk at Shanghai Hongqiao International Airport SHA
in Shanghai, China. The airport serves as the primary hub airport for the carrier, coordinating the lion's share of its flight operations. The China Eastern Airlines representatives at this airport desk provide comprehensive customer care for passengers: booking changes, refunds, upgrading flights, special assistance requests, etc.
You’ll also find China Eastern Airlines service desks at other major airports in its network: Narita International Airport NRT, Singapore Changi Airport SIN
, Sydney International Airport SYD
, Suvarnabhumi Airport BKK
, Los Angeles International Airport LAX
.
Not all airports serviced by China Eastern maintain its help desks. Their presence depends on the airline's scale of operations, airport size, and arrangements with other airlines. Smaller airports with sparse China Eastern flights or those primarily catering to regional traffic may lack a dedicated service desk.
If you’re flying with the Chinese carrier and aren’t sure whether there will be a service desk at the departure airport, check the airline’s and the airport's websites. Alternatively, contact customer service for the most up-to-date information.
Missed China Eastern Airlines flight contact number
If you think you're going to miss a flight, call China Eastern Airlines immediately at +95530. The sooner your airline knows that you'll be late, the more options it has to fix it. China Eastern Airlines often charges you for a new ticket if you miss a flight, but there are important exceptions. To find out if you qualify, you need to act fast. Calling the airline ASAP can significantly increase your chances of getting rebooked on the next flight at no additional charge.
How to request a callback from China Eastern Airlines?
China Eastern Airlines does not provide a callback option. However, you can still potentially get an airline representative to call you back:
- Try to initiate contact by reaching out to China Eastern Airlines through the channels they offer — email, live chat, social media, or the hotline.
- Clearly state that you would prefer to be contacted by a phone call (callback)
- Briefly explain your issue or question; include your phone number and the best times to reach you.
- Follow up: if you don’t get a response within a reasonable timeframe, try reaching out again.
What is China Eastern Airlines Business Class contact number?
Several airlines offer premium, dedicated phone lines exclusively for their Business Class passengers — recognizing the investment they make when they opt for a higher level of comfort.
However, China Eastern Airlines does not offer a dedicated phone number for Business Class customers. Instead, they can contact the airline’s general customer care line. Although this might involve some waiting, the airline prioritizes assisting their high-tier customers as quickly as possible.
Should I contact my travel agent instead of CS?
Yes, if you find airline customer care burdensome, you may ask your travel agent for help. An agent can remove all that drama from your booking experience. Good travel agents have dedicated "air teams" behind them (who have relationships with airlines) and often work via a bigger agency leveraging its robust networks and connections.
When China Eastern cancels a flight or makes a change to your itinerary, travel agents have the power to handle this for you on your behalf. They don’t even need to speak to the airline in most cases since they have access to the backend of a booking system and are permitted to make changes to your reservation. Sometimes, they can even “bend” the rules.
The best thing: you’ll typically pay the same price for the flight ticket. Commissions made by agents generally come from the airline side, not the customer side.
What is the location and contact for head office?
China Eastern Airlines Co. Ltd. Customer Relations Department:
66 Airport Street,
Pudong International Airport,
50679 Shanghai,
China 201202
Phone: +95530
China Eastern Airlines HQ (headquarters, head office, corporate office) serves as the principal business hub for the airline, its center of planning, coordination, and execution. The head office manages most of the airline's national functions, including finance, legal affairs, human resources, and marketing. It is also the central workspace for China Eastern Airlines's executive team, including the CEO, CFO, and key managerial staff. The headquarters oversees all other offices and branches, which report back to this 'nerve center' of operations.
How to call China Eastern Airlines from China?
Passengers in China can contact China Eastern Airlines by dialing this customer service phone number: +95530.
How to call China Eastern Airlines from Indonesia?
If you're in Indonesia and need to reach out to China Eastern Airlines, call its hotline: .
How to call China Eastern Airlines from ?
To call China Eastern Airlines from , dial . Follow the voice prompts to get in touch with the correct airline's department or its representative. This line is equipped to handle a range of inquiries — including reservations, flight information, customer service, and more.
What is China Eastern Airlines reservations phone number?
The main phone number for China Eastern Airlines reservations is +95530. If you require assistance with your flight ticket, you can also call the airline's regional call center or local ticketing office. Please note that the company may charge an additional fee for reservations made over the phone.
What is China Eastern Airlines rebooking hotline?
To rebook your flight with China Eastern Airlines, first review their current conditions and policies, as these occasionally change. Then contact their main call center at +95530.
It's recommended to consult the rebooking with an airline representative as it enables you to discuss changes to your itinerary and explore all available flight options in detail. Be aware that rebooking may incur a fee.
Country | China Eastern Phone Number |
---|---|
Australia | +0061-3-86351000 |
Bangladesh | +0088-02-58817277-81 |
Cambodia | +855-23963086 |
Canada | +416-926-8998 |
China | +412-8118 add 03 |
France | +0033-1-44860300 |
India | +0091-12-44823633 |
Italy | +0039-06-420470888 |
Japan | +0081-92-2622000 |
Laos | +85621-212300 |
Malaysia | +00603-21611666 |
Myanmar | +0976-1797784 |
Nepal | +00977-1-4511666 |
Netherland | +0031-20-3164888 |
New Zealand | +0064-9-303-1066 |
Philippines | +0063-2-8-551-5212 |
Russia | +007-499-678-6789 |
Spain | +0034-91-5599889 |
Sri Lanka | +0094-11-4218888 |
US | +001-212-685-8685 |
Vietnam | +0084-02862820666 |
Country | China Eastern Phone Number |
---|---|
Amsterdam | +0031-20-3164888 |
Auckland | +0064-9-303-1066 |
Chicago | +001-312-796-0707 |
Colombo | +0094-11-4218888 |
Dhaka | +0088-02-58817277-81 |
Fukuoka | +0081-92-2622000 |
Ho Chi Minh City | +0084-02862820666 |
Hongkong | +0852-36658388 |
Kathmandu | +00977-1-4511666 |
Kolkata | +0091-33-40448887 |
Kuala Lumpur | +00603-21611666 |
Madrid | +0034-91-5599889 |
Manila | +0063-2-8-551-5212 |
Melbourne | +0061-3-86351000 |
Moscow | +007-499-678-6789 |
New Delhi | +0091-12-44823633 |
New York | +001-212-685-8685 |
Paris | +0033-1-44860300 |
Phnom Penh | +855-23963086 |
Rome , | +0039-06-420470888 |
San Francisco | +001-650-918-3068 |
Taipei | +412-8118 add 03 |
Toronto | +416-926-8998 |
Vientiane | +85621-212300 |
Yangon | +0976-1797784 |
Country | China Eastern Office |
---|---|
Australia | Level 8, 303 Collins Street, Melbourne, VIC 3000, Australia |
Bangladesh | Bilquis Tower, 7th floor, plot-6(New) 2th Circle, Gulshan-2, Dhaka-1212, Bangladesh. |
Cambodia | Vattanac Capital,Level 6, Monivong Blvd (93), Sangkat Wat Phnom, Khan Daun Penh, Phnom Penh City |
Canada | 420-121 BLOOR ST E, TORONTO, ON M4W 3M5, Toronto, Canada |
China | Room A, 6th Floor, No. 2, Section 3, Minsheng East Road, Zhongshan District, Taipei City |
China | D, 19th Floor, Unity Centre, Admiralty, Hong Kong |
France | 20 avenue de l'Opera 75001, PARIS |
India | China Eastern Airlines Co.Ltd,Block 3B,2nd Floor,DLF Corporate Park, DLF City Phase-III,Gurugram-122002.Haryana, India |
India | China Eastern Airlines Co., Ltd, 228A,GROUND FLOOR, LANDMARK BULIDING, AJCBOSE ROAD,KOLKATA-700020, WEST BENGAL, INDIA. |
Italy | Via Barberini, 86 00187 Roma, Italy |
Japan | Ocean Hakata Bldg. 1F, 5-32 Reisen-machi, Hakata-ku, Fukuoka-city, Fukuoka, Japan |
Japan | IG Ishidagakuen Bldg.8F, 2-25, Tatemachi, Naka-ku, Hiroshima-shi, Hiroshima, Japan 730-0032 |
Japan | Higobashi Lucent Bldg. 1F, 1-6-2, Kyomachibori, Nishi-ku, Osaka-shi, Osaka, Japan 550-0003 |
Japan | TBM Nagasaki Bldg. 4F, 7-1 Manzai-Machi, Nagasaki City, Nagasaki 850-0033, Japan |
Japan | 1FNagoya Fushimi Square Bldg, 1-13-26 Nishiki Naka-ku Nagoya, Japan 460-0003 |
Japan | Kitaichijo Ekimae Bldg 6F,Kita 1 JO NISHI 3-3-27,Sapporo-shi,Hokkaido,Japan 060-0001 |
Japan | Excel Ward Shizuoka Bldg. 11F, 11-30, Miyukicho,Aoi-ku,Shizuoka-shi,Shizuoka,Japan 420-0857 |
Laos | Room 9001, Floor 9, Vientiane Center Office Building, Khuvieng Road, North Nongchan Village, Sisattanak District, Vientiane Capital, Lao PDR. |
Malaysia | 8th Floor,Plaza OSK,Jalan Ampang,Kuala Lumpur |
Myanmar | Unit 15, 12th floor, Office Tower 2, Myanmar Center, 192 Kabar Aye Pagoda Road, Bahan Township, Yangon, Myanmar.(temporarily closed) |
Nepal | Ground Floor Metro Park,Lazimpat(Uttardhoka), Kathmandu,Nepal |
Netherland | 7th floor Tower C, World Trade Centre, Schiphol Boulevard 343 1118BJ Schiphol, The Netherlands |
New Zealand | Level12, AIG building, 41 shorthand street, Auckland, New Zealand |
Philippines | Level 22, Tower 1, The Enterprise Center, Ayala Avenue corner Paseo de Roxas, Makati City |
Russia | 16Bolshoy Tolmachevskiy pereulok,119017 |
Spain | C/Gran Vía,57. 11-H. 28013,Madrid,España. |
Sri Lanka | Block B, 20th Floor, Parkland Bldg. No. 33, Park Street, Colombo 02, Sri Lanka |
US | 1270 Avenue of Americas, Suite 418 New York, NY10020 |
US | 111 ANZA BLVD, SUITE 408, BURLINGAME, CA94010 |
US | 400 N Michigan Ave. Ste. 500 |
Vietnam | Room 12A03, 12A Floor, Opal Office, 92 Nguyen Huu Canh Street, Ward 22, Binh Thanh District, Ho Chi Minh City. |
User Review
4.2 (1109 votes)China Eastern Airlines
Below is a concise overview of passenger experiences with China Eastern Airlines. It has been crafted through AI analysis of thousands of online reviews for a more precise, aggregated rating. Please note: this is an experimental feature.
China Eastern Airline, with its favorable 4/5 rating, stands out for delivering a high level of customer support, as evidenced by passenger feedback and reviews.
The airline’s customer care is frequently described as efficient and accommodating, with staff members who are both friendly and proactive in addressing passengers’ concerns, significantly contributing to a positive travel experience. While there are occasional reports of longer waiting times at the call center, these instances are typically offset by the overall effectiveness of the support received. China Eastern is also recognized for its comprehensive customer care channels, including phone and live chat, highlighted for their accessibility and round-the-clock availability.
This wide range of communication options ensures that passengers can easily reach out for assistance anytime, reinforcing the airline’s commitment to excellent service and justifying its good rating among travelers.
About the author

Maksim Koval
Aviation industry expert, digital editor at Tiket2 since 2010, and the pioneering founder of the Air Traveler Club.
Maksim is a Bali-based seasoned travel writer, avid flyer, tinkerer, photographer, motorbiker, animal lover, and the truest evangelist of the company. His dedication to providing valuable insights and engaging content has established him as a trusted voice in the industry.
You can contact him via email at maksim[at]tiket2.com.