By Maksim Koval, 10 June 2024

How to contact China Eastern Airlines customer care?

The primary way to contact China Eastern Airlines customer care is via their call center: +95530. However, during peak call times, turning to direct messaging on social media may yield quicker responses. For detailed discussions of complex issues, sending an e-mail is often the best option.

This guide will empower you with effective tactics to elicit prompt responses from China Eastern Airlines customer service. From the ground up, let’s explore your options. Depending on the nature of your query, several channels are at your disposal:

China Eastern Airlines contact numbers

China Eastern Airlines ServiceContact Phone Number
Primary customer care+95530
International customer care+95530
Reservations
+95530
Frequent flyer program (Eastern Miles)+40083-95530
Refunds+95530
Baggage services+400-60-95530
Lost and found+86 021-22380187
Special assistance+95530
Cargo+95530
Pet travel+1855-589-5530
Customer Relations+95530
Phones by countryPhones by city

Automated phone systems are widespread today. Trying to skip their automated menus by saying “agent” (or anything else) can only make your call longer. Instead, state your purpose slowly and clearly to ensure you’re directed to the appropriate queue.

China Eastern Airlines international contact numbers

International customer care can handle your booking just like the main call center. Instead of competing for time with the helpline in China, jump the line by dialing those in other countries — Australia, Japan, Singapore, Thailand, US — for example. Travelers report that the China Eastern Airlines support in those countries has much shorter wait times, sometimes just a few minutes.

As a last resort, head for the foreign language-speaking call center. It will help if you are comfortable with that language, but there’s a chance that the hotline staff also speaks English.

Airline CS phone numbers by country
CountryChina Eastern Phone Number
Australia +0061-2-93738600
Canada +001-604-689-8777
Germany +0049-69-1338930
Japan +0081-3-35061166
Korea +0082-1661-2600
Singapore +0065-6222-3456
Thailand +0066-0-22357288
United Arab Emirates+ 00971-42686869
United Kingdom +0044-0-333-9000-777
USA+001-626-5831500

China Eastern Airlines WhatsApp number

Currently, China Eastern Airlines does not provide a dedicated WhatsApp number. However, you can use Wi-Fi calling or VoIP services instead of WhatsApp to bypass high roaming charges for international calls to China Eastern Airlines numbers.

Wi-Fi calling lets you place phone calls via a Wi-Fi network rather than a cellular network, much like WhatsApp, helping you avoid any roaming charges. Most carriers and smartphones support Wi-Fi calling, but you’ll need to enable it in your phone’s settings. Please note that Wi-Fi calling is restricted in countries like China, Egypt, Oman, Qatar, Saudi Arabia, and UAE.

YouTube video
Wi-Fi calling for beginners: how it works, and why you should care.

VoIP apps like Skype, Viber, Google Voice or Talkatone are another way to call China Eastern Airlines international numbers cheaply. In a manner similar to WhatsApp, they tap into the internet to place calls. While not free, these services offer competitively low rates for calls to both landlines and mobile phones. Costs generally range between $0.01 and $0.20 per minute, subject to the country and service provider being called.

In 2017, the EU has abolished roaming charges within its territory. If you’re within the EU and you place a call to a China Eastern Airlines number located in the EU, it will be priced as domestic call — with a capped cost of 19 cents (plus VAT) per minute.

China Eastern Airlines phone numbers by city

Your regional China Eastern helpline often has more specific knowledge about local airports, regulations, and services. They may be able to provide more detailed and relevant information.

Most agents have good English proficiency. The regional lines will likely have representatives who are also fluent in the local language; if you feel more comfortable communicating in your first language, look for the phone number for your nearest location.

Calling a regional center means you’re likely calling within your time zone — this can make it easier to reach someone during business hours.

Airlines CS phone numbers by city
CityChina Eastern Phone Number
Bangkok +0066-0-22357288
Dubai+00971-42686869
Frankfurt +0049-69-1338930
London+0044-0-333-9000-777
Los Angeles +001-626-5831500
Seoul +0082-1661-2600
Singapore +0065-6222-3456
Sydney +0061-2-93738600
Tokyo +0081-3-35061166
Vancouver+001-604-689-8777

Third-party apps like DoNotPay can save you time by placing a call and enduring hold times on your behalf. By using tricks, the app tries to get a human on the line quickly (it has built a database of priority customer care numbers). Then it calls you back and connects you to the agent. DoNotPay is a paid service and currently supports US numbers only (expansion to other countries is underway).

China Eastern Airlines email address

China Eastern Airlines does not offer a direct email address or an email form for customer support. Instead, they recommend passengers to seek immediate assistance through their live chat, social media channels, or by calling their customer service line at +95530.

You may also use help section on the ceair.com website.

While China Eastern Airlines‘s customer service isn’t directly accessible via email, an alternative is to reach out to their local offices. Some of these branches openly share their email addresses online, providing an alternative route for correspondence.

Regional email addresses

You can find a list of China Eastern Airlines regional email addresses below:

Emails addresses by country
CountryChina Eastern Airlines Email Address
Australiainfosyd@chinaeastern.com.au
Germangeneral.de@ceair.com
Phillipineschinaeasternmbo@gmail.com
UK lhrapmu@ceair.com

Email addresses by department

If your inquiry go beyond general customer support, contacting a specific department within the airline may be necessary. We’ve compiled these special-purpose email addresses in the table below. Nonetheless, always respect the contact methods provided by China Eastern Airlines — only reach out to the relevant department for your inquiry.

Email addresses by department
CountryChina Eastern Airlines Email Address
Group Booking (Germany)group.de@ceair.com

If you want to send an email to one of China Eastern Airlines’s employees, try the popular email format used by many companies: First.Last@ceair.com. For example, to email Jane Doe who works at the airline, use Jane.Doe@ceair.com.

China Eastern Airlines sales and ticketing offices

China Eastern Airlines ticketing and sales offices are often found in major cities and airports. They provide essential services such as ticket reservations, flight rescheduling, cancellations, frequent flyer award tickets, and information about various services offered by the airline. When you encounter a problem with your booking that can’t be resolved online, the sales office is the right place to seek assistance.

Here’s the list of China Eastern Airlines offices and regional branches around the world:

[ Airline CS Offices ]
City (Country)China Eastern Office Address / Phone
Australia

Level 29, Suite 2, 201 Elizabeth Street, Sydney NSW 2000

Canada

1307-1030 West Georgia Street, Vancouver, BC V6E 2Y3 BC V6E2Y3 Canada

Germany

Rossmarkt 5, 60311 Frankfurt - Germany

Japan

SANNO PARK TOWER 6F, 2-11-1 NAGATA-CHO,CHIYODA-KU

Korea

B-8th floor,Pine Avenue,100 Eulji-ro, Jung-gu, Seoul, Korea

Singapore

6 Shenton Way, #20-10, OUE Downtown2, Singapore 068809

Thailand

439/6 Narathiwatrach anakharin Road, Silom, Bangrak, Bangkok 10500, Thailand

United Arab Emirates

4EA-632,DAFZA,Dubai,UAE

United Kingdom

37-39 George Street,London,W1U 3QD

USA

55 South Lake Ave, Suite 120, Pasadena, CA 91101

China Eastern Airlines live chat (meet Miss.U)

China Eastern Airlines live chat (“Live Chat”) is a fast way to get help from the airline 24/7. It features a simple chatbot Miss.U that serves as a live agent — it can provide answers to some popular questions and handle common issues. Since it lacks modern A.I. capabilities, it may not be able to handle more complex issues.

China Eastern Airlines Miss.U bot is a computer program designed to communicate with people via messages on online chats. It is a virtual assistant, instantly, untiredly responding to customers’ inquiries 24/7. The quality of answers is quite satisfactory for popular questions and common problems such as flight reservations, ticket changes, flight status checks, purchasing an extra baggage, or even getting a refund.

Being just a simple, automated software, Miss.U bot can’t solve all the problems though. If you have a complex issue it may not be able to handle it — you’ll need to contact the actual live agent at China Eastern Airlines call center.

To access the China Eastern Airlines webchat and talk to a live agent, visit the airline’s website.

For security reasons, live chat agents cannot proces sensitive payment information. To make purchases (like ticket changes or additional baggage), you’ll be redirected to a secure payment portal or advised to call China Eastern Airlines directly.

Feedback: How to file a formal complaint?

To formally lodge a complaint with China Eastern Airlines, begin by using the carrier’s designated feedback channels. Detailed instructions for reporting problems can be found on their official website. Retain all pertinent documents — boarding passes, receipts, tickets, and email correspondences — as they may be needed to support your case.

To file a formal complaint, you can use the online form on the ceair.com website, send email the the Customer Relations department directly: customercare@ceair.com. Remember to include the necessary details, clearly stating the nature of your complaint. China Eastern Airlines will reply to your complaint within a few working days.

For direct, pesonal assistance, passengers wishing to share their feedback or discuss encountered issues can speak to a representative by dialing +95530.

If your complaint isn’t addressed satisfactorily, you may escalate it by writing a detailed letter outlining your complaint and the resolution you seek. Send it to this postal address:


China Eastern Airlines Co. Ltd. Customer Relations Department
66 Airport Street
Pudong International Airport
Shanghai, China
201202

If all else fails, email the CEO. Write a polite complaint email briefly explaining your situation and kindly requesting their assistance. While the CEO may not personally respond, their team usually takes prompt action. Often, the outcome can be even better than what you had hoped for. Use services like Hunter.io or Spokeo to find the email address of the China Eastern Airlines CEO.

Premium hotline
for Eastern Miles members

Eastern Miles, China Eastern Airlines‘s loyalty program provides dedicated phone number for members, with shorter waiting times than the standard helpline. If you are a Eastern Miles member with Platinum, Gold, Silver status, you can dial +40083-95530 to reach frequent flyer program (FFP) customer care in China.

Dedicated customer service for the Eastern Miles FFP can assist you with verifying your reward point balance, making flight reservations, processing the flight redemption and upgrades, or just addressing any queries you might have about the loyalty program.

You can also contact Eastern Miles international numbers: +852-36658388 (China), +0033-1-44860300 (France), +001-626-5831500 (USA), +001-604 6898998 (Canada), +00612-92901148 (Australia), +65-62223456 (Singapore), +0091-11-43513166 (India), +0081-335061166 (Japan), +00662-6366980 (Thailand), +0082-1661-2600 (South Korea), +0049-69-1338930 (Germany), +007-495-935-8828 (Russia), +88-02-8819481-85 (Bangladesh), 00855-23-963086 (Cambodia).

Alternatively, send an email to 95530ffp@ceair.com.

If you find yourself already at the airport, consider seeking aid from an airline agent at the China Eastern Airlines lounge. Their team is often capable of addressing same-day issues or can offer you a direct airport line, bypassing the queue. However, ensure you’re eligible for lounge access beforehand, as it’s generally reserved for top-tier frequent flyer members.

Contacting China Eastern on social media

Getting phone help from China Eastern Airlines often means long waits. So here’s our advice: before calling the helpline, try to get a quick fix by contacting them via social media — Facebook, Twitter. Many travelers are reporting that they get a faster response there. Most large airlines have teams of social media specialists; in our experience, it’s the easiest way to resolve an issue.

Craft a concise and polite message explaining your issue or inquiry. Include relevant details like your booking reference or flight information. If you don’t hear back within a reasonable timeframe, send a follow-up message.

Use this trick to contact the airline faster: mention @CEAirglobal in a tweet about your issue. China Eastern Airlines team will often notice it immediately and provide an answer. It’s a method we recommend if your issue is particularly urgent.

FAQ

What is the hotline response time?

The average wait time for China Eastern Airlines representatives is between 5 and 50 minutes — depending on when you're calling. However, when the airline gets hit with an unprecedented wave of calls amid mass cancellations, you should be prepared for much longer waiting times.

Like most airlines, China Eastern employs a certain number of staff in its helpline — sufficient to serve customers under standard conditions. If these conditions change (sudden flight delays and cancellations, peak travel times such as school holidays, etc.), the airline usually allocates more resources to customer service to address the increased demand.

Where can I find China Eastern Airlines service desk at the airport?

China Eastern Airlines houses its main service desk at Shanghai Hongqiao International Airport SHA in Shanghai, China. The airport serves as the primary hub airport for the carrier, coordinating the lion's share of its flight operations. The China Eastern Airlines representatives at this airport desk provide comprehensive customer care for passengers: booking changes, refunds, upgrading flights, special assistance requests, etc.

You’ll also find China Eastern Airlines service desks at other major airports in its network: Narita International Airport NRT, Singapore Changi Airport SIN, Sydney International Airport SYD, Suvarnabhumi Airport BKK, Los Angeles International Airport LAX.

Not all airports serviced by China Eastern maintain its help desks. Their presence depends on the airline's scale of operations, airport size, and arrangements with other airlines. Smaller airports with sparse China Eastern flights or those primarily catering to regional traffic may lack a dedicated service desk.

If you’re flying with the Chinese carrier and aren’t sure whether there will be a service desk at the departure airport, check the airline’s and the airport's websites. Alternatively, contact customer service for the most up-to-date information.

Missed China Eastern Airlines flight contact number

If you think you're going to miss a flight, call China Eastern Airlines immediately at +95530. The sooner your airline knows that you'll be late, the more options it has to fix it. China Eastern Airlines often charges you for a new ticket if you miss a flight, but there are important exceptions. To find out if you qualify, you need to act fast. Calling the airline ASAP can significantly increase your chances of getting rebooked on the next flight at no additional charge.

How to request a callback from China Eastern Airlines?

China Eastern Airlines does not provide a callback option. However, you can still potentially get an airline representative to call you back:

  1. Try to initiate contact by reaching out to China Eastern Airlines through the channels they offer — email, live chat, social media, or the hotline.
  2. Clearly state that you would prefer to be contacted by a phone call (callback)
  3. Briefly explain your issue or question; include your phone number and the best times to reach you.
  4. Follow up: if you don’t get a response within a reasonable timeframe, try reaching out again.

What is China Eastern Airlines Business Class contact number?

Several airlines offer premium, dedicated phone lines exclusively for their Business Class passengers — recognizing the investment they make when they opt for a higher level of comfort.

However, China Eastern Airlines does not offer a dedicated phone number for Business Class customers. Instead, they can contact the airline’s general customer care line. Although this might involve some waiting, the airline prioritizes assisting their high-tier customers as quickly as possible.

Should I contact my travel agent instead of CS?

Yes, if you find airline customer care burdensome, you may ask your travel agent for help. An agent can remove all that drama from your booking experience. Good travel agents have dedicated  "air teams" behind them (who have relationships with airlines) and often work via a bigger agency leveraging its robust networks and connections.

When China Eastern cancels a flight or makes a change to your itinerary, travel agents have the power to handle this for you on your behalf. They don’t even need to speak to the airline in most cases since they have access to the backend of a booking system and are permitted to make changes to your reservation. Sometimes, they can even “bend” the rules.

The best thing: you’ll typically pay the same price for the flight ticket. Commissions made by agents generally come from the airline side, not the customer side.

What is the location and contact for head office?

China Eastern Airlines Co. Ltd. Customer Relations Department:

66 Airport Street,
Pudong International Airport,
50679 Shanghai,
China 201202
Phone: +95530

China Eastern Airlines HQ (headquarters, head office, corporate office) serves as the principal business hub for the airline, its center of planning, coordination, and execution. The head office manages most of the airline's national functions, including finance, legal affairs, human resources, and marketing. It is also the central workspace for China Eastern Airlines's executive team, including the CEO, CFO, and key managerial staff. The headquarters oversees all other offices and branches, which report back to this 'nerve center' of operations.

How to call China Eastern Airlines from China?

Passengers in China can contact China Eastern Airlines by dialing this customer service phone number: +95530.

How to call China Eastern Airlines from Indonesia?

If you're in Indonesia and need to reach out to China Eastern Airlines, call its hotline: .

How to call China Eastern Airlines from ?

To call China Eastern Airlines from , dial . Follow the voice prompts to get in touch with the correct airline's department or its representative. This line is equipped to handle a range of inquiries — including reservations, flight information, customer service, and more.

What is China Eastern Airlines reservations phone number?

The main phone number for China Eastern Airlines reservations is +95530. If you require assistance with your flight ticket, you can also call the airline's regional call center or local ticketing office. Please note that the company may charge an additional fee for reservations made over the phone.

What is China Eastern Airlines rebooking hotline?

To rebook your flight with China Eastern Airlines, first review their current conditions and policies, as these occasionally change. Then contact their main call center at +95530.

It's recommended to consult the rebooking with an airline representative as it enables you to discuss changes to your itinerary and explore all available flight options in detail. Be aware that rebooking may incur a fee.

Appendices

Additional contacts. Source: China Eastern Airlines.

China Eastern Airlines phone numbers by country
CountryChina Eastern Phone Number
Australia+0061-3-86351000
Bangladesh+0088-02-58817277-81
Cambodia+855-23963086
Canada+416-926-8998
China+412-8118 add 03
France+0033-1-44860300
India+0091-12-44823633
Italy+0039-06-420470888
Japan+0081-92-2622000
Laos+85621-212300
Malaysia+00603-21611666
Myanmar+0976-1797784
Nepal+00977-1-4511666
Netherland+0031-20-3164888
New Zealand+0064-9-303-1066
Philippines+0063-2-8-551-5212
Russia+007-499-678-6789
Spain+0034-91-5599889
Sri Lanka+0094-11-4218888
US+001-212-685-8685
Vietnam+0084-02862820666
[table “XXXX” not found /]
China Eastern Airlines phone numbers by city
CountryChina Eastern Phone Number
Amsterdam+0031-20-3164888
Auckland+0064-9-303-1066
Chicago+001-312-796-0707
Colombo+0094-11-4218888
Dhaka+0088-02-58817277-81
Fukuoka+0081-92-2622000
Ho Chi Minh City+0084-02862820666
Hongkong+0852-36658388
Kathmandu+00977-1-4511666
Kolkata+0091-33-40448887
Kuala Lumpur+00603-21611666
Madrid+0034-91-5599889
Manila+0063-2-8-551-5212
Melbourne+0061-3-86351000
Moscow+007-499-678-6789
New Delhi+0091-12-44823633
New York+001-212-685-8685
Paris+0033-1-44860300
Phnom Penh+855-23963086
Rome ,+0039-06-420470888
San Francisco+001-650-918-3068
Taipei+412-8118 add 03
Toronto+416-926-8998
Vientiane+85621-212300
Yangon+0976-1797784
China Eastern Airlines offices
CountryChina Eastern Office
AustraliaLevel 8, 303 Collins Street, Melbourne, VIC 3000, Australia
BangladeshBilquis Tower, 7th floor, plot-6(New) 2th Circle, Gulshan-2, Dhaka-1212, Bangladesh.
CambodiaVattanac Capital,Level 6, Monivong Blvd (93), Sangkat Wat Phnom, Khan Daun Penh, Phnom Penh City
Canada420-121 BLOOR ST E, TORONTO, ON M4W 3M5, Toronto, Canada
ChinaRoom A, 6th Floor, No. 2, Section 3, Minsheng East Road, Zhongshan District, Taipei City
ChinaD, 19th Floor, Unity Centre, Admiralty, Hong Kong
France20 avenue de l'Opera 75001, PARIS
IndiaChina Eastern Airlines Co.Ltd,Block 3B,2nd Floor,DLF Corporate Park, DLF City Phase-III,Gurugram-122002.Haryana, India
IndiaChina Eastern Airlines Co., Ltd, 228A,GROUND FLOOR, LANDMARK BULIDING, AJCBOSE ROAD,KOLKATA-700020, WEST BENGAL, INDIA.
ItalyVia Barberini, 86 00187 Roma, Italy
JapanOcean Hakata Bldg. 1F, 5-32 Reisen-machi, Hakata-ku, Fukuoka-city, Fukuoka, Japan
JapanIG Ishidagakuen Bldg.8F, 2-25, Tatemachi, Naka-ku, Hiroshima-shi, Hiroshima, Japan 730-0032
JapanHigobashi Lucent Bldg. 1F, 1-6-2, Kyomachibori, Nishi-ku, Osaka-shi, Osaka, Japan 550-0003
JapanTBM Nagasaki Bldg. 4F, 7-1 Manzai-Machi, Nagasaki City, Nagasaki 850-0033, Japan
Japan1FNagoya Fushimi Square Bldg, 1-13-26 Nishiki Naka-ku Nagoya, Japan 460-0003
JapanKitaichijo Ekimae Bldg 6F,Kita 1 JO NISHI 3-3-27,Sapporo-shi,Hokkaido,Japan 060-0001
JapanExcel Ward Shizuoka Bldg. 11F, 11-30, Miyukicho,Aoi-ku,Shizuoka-shi,Shizuoka,Japan 420-0857
LaosRoom 9001, Floor 9, Vientiane Center Office Building, Khuvieng Road, North Nongchan Village, Sisattanak District, Vientiane Capital, Lao PDR.
Malaysia8th Floor,Plaza OSK,Jalan Ampang,Kuala Lumpur
MyanmarUnit 15, 12th floor, Office Tower 2, Myanmar Center, 192 Kabar Aye Pagoda Road, Bahan Township, Yangon, Myanmar.(temporarily closed)
NepalGround Floor Metro Park,Lazimpat(Uttardhoka), Kathmandu,Nepal
Netherland7th floor Tower C, World Trade Centre, Schiphol Boulevard 343 1118BJ Schiphol, The Netherlands
New ZealandLevel12, AIG building, 41 shorthand street, Auckland, New Zealand
PhilippinesLevel 22, Tower 1, The Enterprise Center, Ayala Avenue corner Paseo de Roxas, Makati City
Russia16Bolshoy Tolmachevskiy pereulok,119017
SpainC/Gran Vía,57. 11-H. 28013,Madrid,España.
Sri LankaBlock B, 20th Floor, Parkland Bldg. No. 33, Park Street, Colombo 02, Sri Lanka
US1270 Avenue of Americas, Suite 418 New York, NY10020
US111 ANZA BLVD, SUITE 408, BURLINGAME, CA94010
US400 N Michigan Ave. Ste. 500
VietnamRoom 12A03, 12A Floor, Opal Office, 92 Nguyen Huu Canh Street, Ward 22, Binh Thanh District, Ho Chi Minh City.