Through the lens of AI
Online reviews from passengers are invaluable for determining if Cebu Pacific is the right choice for you. However, manually sifting through countless reviews can be incredibly time-consuming and impractical.
As AI excels at quickly processing large volumes of data, we’re adopting it as a tool for sentiment analysis. It detects the emotional tone in Cebu Pacific reviews, and quickly gauges travelers’ opinions on the airline’s offerings. We summarize them into concise and informative snippets to help you understand how other travelers feel about Cebu Pacific.





Is Cebu Pacific
a low-cost (budget) airline?
Yes, Cebu Pacific is a budget airline. Cebu Pacific is referred to as a LCC (low-cost carrier) due to its business model which is focused on offering basic air transportation services at the lowest possible cost.
The low-cost model has a few key characteristics that distinguish Cebu Pacific from traditional full-service carriers (FCC). The Filipino airline predominantly operates short to medium-haul flights, and it adopts a high-density seating configuration in its aircraft to maximize passenger numbers and revenue per flight. Cebu Pacific also offers an “unbundled” fare structure, where the base fare usually only includes the seat and a small personal item. Additional services such as checked luggage, seat selection, extra legroom, and in-flight meals may be available but incur extra charges.
These strategies allow Cebu Pacific to keep operating costs low. The savings are then passed on to passengers in the form of lower ticket prices, hence earning it the label of a budget airline.
Passenger reviews
An overview of the passenger experience on Cebu Pacific — encompassing both the strengths and weaknesses as reported by travelers:
Strengths
- Low fares: Cebu Pacific is known for its low fares, which make it a popular choice for budget-minded travelers.
- Vast network of destinations: It flies to over 70 destinations in Asia, making it a convenient option for travelers who want to explore the region.
- Good on-time performance: The airline has a good on-time performance record.
Weaknesses
- Limited legroom: The seats are not very spacious, so passengers with long legs may find it uncomfortable to fly with the airline.
- No in-flight entertainment: The airline does not offer in-flight entertainment, so passengers must bring their devices to watch movies or TV shows.
- Baggage fees: Cebu Pacific charges for checked baggage – passengers need to be mindful of their luggage weight and size when packing.
Passenger's experience
Drawing from a diverse array of passenger feedback, this is what it's truly like to fly with Cebu Pacific. Learn about the airline class of service, seating choices and comfort, baggage policies, Wi-Fi, and ticket flexibility.
What can I expect when flying with Cebu Pacific?
When flying with Cebu Pacific, you can expect standard economy seating with options for extra legroom and in-flight purchases for meals and snacks.
Though the airline lacks in-flight entertainment, it maintains a punctuality rate of around 67% and offers a frequent flyer program called GetGo. With stringent safety protocols, especially in response to COVID-19, and operations spanning over 60 destinations, Cebu Pacific emphasizes affordability and customization, catering to budget-conscious travelers within Asia and the Pacific region. Always consult the airline’s official sources for the most up-to-date information.
What are the seating options?
Cebu Pacific, aligning with its reputation as a budget-friendly carrier, provides a single-class configuration centered exclusively on economy class. Within this category, passengers can choose from different options tailored to their travel needs:
- GO Basic: This option offers the essential travel experience, with a randomly assigned seat. It’s best suited for passengers prioritizing cost savings.
- GO Easy: Adding to the basic offering, GO Easy includes both baggage allowance and the ability to select a preferred seat, enhancing travel comfort.
- GO Flexy: For those seeking greater flexibility, GO Flexy provides options for changes in bookings, in addition to the features of GO Easy, making it an attractive choice for travelers with unpredictable schedules.
Is Cebu Pacific economy comfortable?
Cebu Pacific economy class is not the most comfortable way to fly, but it is not terrible either.
The seats are not very spacious, with a pitch of 28 inches, which is about average for a low-cost carrier. This means that passengers with long legs may find it uncomfortable to fly on Cebu Pacific for long distances. The seats also do not recline very much, so there is not much room to stretch out.
What is the baggage allowance?
Cebu Pacific offers an array of baggage options tailored to different fare classes:
GO Basic
- One piece of carry-on baggage, with a maximum weight of 7 kilograms (kg).
- Checked baggage is not included with this fare option.
GO Easy
- One carry-on baggage, weighing up to 7 kg.
- One checked baggage, with a weight limit of 20 kg.
GO Flexi
- One carry-on baggage, weighing up to 7 kg.
- Two pieces of checked baggage, each allowed to weigh up to 32 kg.
Does Cebu Pacific have Wi-Fi?
Cebu Pacific does not offer free Wi-Fi on its flights. However, passengers can purchase a CEB Wi-Fi Kit, which is a portable Wi-Fi device that can be used on the plane. The CEB Wi-Fi Kit costs PHP 199 for 2 hours of data or PHP 399 for 4 hours of data.
The CEB Wi-Fi Kit is available for purchase at the Cebu Pacific website, call center, and sales offices. It can also be purchased at the CEB Wi-Fi Kit booth at the Ninoy Aquino International Airport Terminal 3 (NAIA-T3).
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User Review
4.1 (681 votes)Cebu Pacific reviews
We asked AI to go through thousands of online reviews about Cebu Pacific and give you a clear, fair idea of what other travelers think about the airline. The AI puts together thousands of different passenger experiences to accurately describe the airline’s quality and performance. You save time spent on reading myriads of reviews published on tens of different websites.
This is an unbiased overview of general public opinion, where the review of just one person doesn’t sway the result. Please note that it is still an experimental feature.
About the author

Maksim Koval
Aviation industry expert, digital editor at Tiket2 since 2010, and the pioneering founder of the Air Traveler Club.
Maksim is a Bali-based seasoned travel writer, avid flyer, tinkerer, photographer, motorbiker, animal lover, and the truest evangelist of the company. His dedication to providing valuable insights and engaging content has established him as a trusted voice in the industry.
You can contact him via email at maksim[at]tiket2.com.