Through the lens of AI

Online reviews from passengers are invaluable for determining if Cebu Pacific is the right choice for you. However, manually sifting through countless reviews can be incredibly time-consuming and impractical.

As AI excels at quickly processing large volumes of data, we’re adopting it as a tool for sentiment analysis. It detects the emotional tone in Cebu Pacific reviews, and quickly gauges travelers’ opinions on the airline’s offerings. We summarize them into concise and informative snippets to help you understand how other travelers feel about Cebu Pacific.

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Passenger reviews

An overview of the passenger experience on Cebu Pacific — encompassing both the strengths and weaknesses as reported by travelers:

Strengths

Weaknesses

Passenger's experience

Drawing from a diverse array of passenger feedback, this is what it's truly like to fly with Cebu Pacific. Learn about the airline class of service, seating choices and comfort, baggage policies, Wi-Fi, and ticket flexibility.

What can I expect when flying with Cebu Pacific?

When flying with Cebu Pacific, you can expect standard economy seating with options for extra legroom and in-flight purchases for meals and snacks.

Though the airline lacks in-flight entertainment, it maintains a punctuality rate of around 67% and offers a frequent flyer program called GetGo. With stringent safety protocols, especially in response to COVID-19, and operations spanning over 60 destinations, Cebu Pacific emphasizes affordability and customization, catering to budget-conscious travelers within Asia and the Pacific region. Always consult the airline’s official sources for the most up-to-date information.

What are the seating options?

Cebu Pacific, aligning with its reputation as a budget-friendly carrier, provides a single-class configuration centered exclusively on economy class. Within this category, passengers can choose from different options tailored to their travel needs:

  • GO Basic: This option offers the essential travel experience, with a randomly assigned seat. It’s best suited for passengers prioritizing cost savings.
  • GO Easy: Adding to the basic offering, GO Easy includes both baggage allowance and the ability to select a preferred seat, enhancing travel comfort.
  • GO Flexy: For those seeking greater flexibility, GO Flexy provides options for changes in bookings, in addition to the features of GO Easy, making it an attractive choice for travelers with unpredictable schedules.

Is Cebu Pacific economy comfortable?

Cebu Pacific economy class is not the most comfortable way to fly, but it is not terrible either.

The seats are not very spacious, with a pitch of 28 inches, which is about average for a low-cost carrier. This means that passengers with long legs may find it uncomfortable to fly on Cebu Pacific for long distances. The seats also do not recline very much, so there is not much room to stretch out.

What is the baggage allowance?

Cebu Pacific offers an array of baggage options tailored to different fare classes:

GO Basic

  • One piece of carry-on baggage, with a maximum weight of 7 kilograms (kg).
  • Checked baggage is not included with this fare option.

GO Easy

  • One carry-on baggage, weighing up to 7 kg.
  • One checked baggage, with a weight limit of 20 kg.

GO Flexi

  • One carry-on baggage, weighing up to 7 kg.
  • Two pieces of checked baggage, each allowed to weigh up to 32 kg.

Does Cebu Pacific have Wi-Fi?

Cebu Pacific does not offer free Wi-Fi on its flights. However, passengers can purchase a CEB Wi-Fi Kit, which is a portable Wi-Fi device that can be used on the plane. The CEB Wi-Fi Kit costs PHP 199 for 2 hours of data or PHP 399 for 4 hours of data.

The CEB Wi-Fi Kit is available for purchase at the Cebu Pacific website, call center, and sales offices. It can also be purchased at the CEB Wi-Fi Kit booth at the Ninoy Aquino International Airport Terminal 3 (NAIA-T3).