How to contact British Airways
customer service?

The primary way to contact British Airways customer service is via their call center: +0344 493 0787. However, during peak call times, turning to direct messaging on social media may yield quicker responses. For detailed discussions of complex issues, sending an e-mail is often the best option.

This guide will empower you with effective tactics to elicit prompt responses from British Airways customer service. From the ground up, let’s explore your options. Depending on the nature of your query, several channels are at your disposal:

British Airways contacts

British Airways ServiceContact Phone Number
Primary customer service+0344 493 0787
International customer service+44 (0) 207 949 3086
Reservations
+0344 493 0787
Frequent flyer program (Executive Club)+0344 493 0747
Refunds+1-877-4282228
Baggage services+0344 493 0785
Lost and found+01293 223457
Special assistance+0800 408 1100
BA Vacations+0344 493 0787
Cargo+44 208 8977 034
Pet travel+44 (0)2039 266 622
Customer Relations
Refund+0344 493 0787
Group Travel+0344 493 0765
Phones by countryPhones by city

Automated phone systems are widespread today. Trying to skip their automated menus by saying “agent” (or anything else) can only make your call longer. Instead, state your purpose slowly and clearly to ensure you’re directed to the appropriate queue.

British Airways international contacts

International customer service can handle your booking just like the main call center. Instead of competing for time with the hotline in United Kingdom, jump the line by dialing those in other countries — Canada, Thailand, UEA, US, Qatar — for example. Travelers report that the British Airways support in those countries has much shorter wait times, sometimes just a few minutes.

As a last resort, head for the foreign language-speaking call center. It will help if you are comfortable with that language, but there’s a chance that the hotline staff also speaks English.

Airline CS phone numbers by country
CountryBritish Airways Phone Number
Australia +61 1300 767 177
Canada +1800 - 2479297
China +400 881 0207
Japan +03 3298 5238
Malaysia +603 7712 4747
New Zealand +09 966 9777
Saudi Arabia +966 92 000 2215
Singapore +65 6622 1747
South Korea +02-3483-3337
USA+1-800-247-9297

In 2017, the EU has abolished roaming charges within its territory. If you’re within the EU and you place a call to a British Airways number located in the EU, it will be priced as domestic call — with a capped cost of 19 cents (plus VAT) per minute.

British Airways WhatsApp number

Currently, British Airways does not provide a dedicated WhatsApp number. However, you can use Wi-Fi calling or VoIP services instead of WhatsApp to bypass high roaming charges for international calls to British Airways numbers.

Wi-Fi calling lets you place phone calls via a Wi-Fi network rather than a cellular network, much like WhatsApp, helping you avoid any roaming charges. Most carriers and smartphones support Wi-Fi calling, but you’ll need to enable it in your phone’s settings. Please note that Wi-Fi calling is restricted in countries like China, Egypt, Oman, Qatar, Saudi Arabia, and UAE.

YouTube video
Wi-Fi calling for beginners: how it works, and why you should care.

VoIP apps like Skype, Viber, Google Voice or Talkatone are another way to call British Airways international numbers cheaply. In a manner similar to WhatsApp, they tap into the internet to place calls. While not free, these services offer competitively low rates for calls to both landlines and mobile phones. Costs generally range between $0.01 and $0.20 per minute, subject to the country and service provider being called.

British Airways phone numbers by city

Your regional British Airways helpline often has more specific knowledge about local airports, regulations, and services. They may be able to provide more detailed and relevant information.

Most agents have good English proficiency. The regional lines will likely have representatives who are also fluent in the local language; if you feel more comfortable communicating in your first language, look for the phone number for your nearest location.

Calling a regional center means you’re likely calling within your time zone — this can make it easier to reach someone during business hours.

Airlines CS phone numbers by city
CityBritish Airways Phone Number
Beijing +400-881-0207
Kuala Lumpur +603 7712 4747
New York +1-800-247-9297
Riyadh +966 92 000 2215
Seoul +3483-3337
Singapore +65 6622 1747
Sydney +61 1300 767 177
Tokyo +03 3298 5238
Toronto +1800 - 2479297
Wellington+09 966 9777

Third-party apps like DoNotPay can save you time by placing a call and enduring hold times on your behalf. By using tricks, the app tries to get a human on the line quickly (it has built a database of priority customer service numbers). Then it calls you back and connects you to the agent. DoNotPay is a paid service and currently supports US numbers only (expansion to other countries is underway).

British Airways email address

British Airways does not offer a direct email address or an email form for customer support. Instead, they recommend passengers to seek immediate assistance through their live chat, social media channels, or by calling their customer service line at +0344 493 0787.

You may also use help section on the britishairways.com website.

While British Airways‘s customer service isn’t directly accessible via email, an alternative is to reach out to their local offices. Some of these branches openly share their email addresses online, providing an alternative route for correspondence.

Regional email addresses

You can find a list of British Airways regional email addresses below:

Emails addresses by country
CountryBritish Airways Email Address
Egypt nalsupport@ba.com
Philippines ba.manila@ba.com
South Koreasel.sales@ba.com
Thailand contactba.bkk@ba.com
Tunisia contactcairo@ba.com
South Koreasel.sales@ba.com

Email addresses by department

If your inquiry go beyond general customer support, contacting a specific department within the airline may be necessary. We’ve compiled these special-purpose email addresses in the table below. Nonetheless, always respect the contact methods provided by British Airways — only reach out to the relevant department for your inquiry.

Email addresses by department
CountryBritish Airways Email Address
Executive Clubcallba.executiveclub@ba.com
Cargoebookingsupport@iagcargo.com

If you want to send an email to one of British Airways’s employees, try the popular email format used by many companies: First.Last@britishairways.com. For example, to email Jane Doe who works at the airline, use Jane.Doe@britishairways.com.

British Airways sales and ticketing offices

British Airways ticketing and sales offices are often found in major cities and airports. They provide essential services such as ticket reservations, flight rescheduling, cancellations, frequent flyer award tickets, and information about various services offered by the airline. When you encounter a problem with your booking that can’t be resolved online, the sales office is the right place to seek assistance.

Here’s the list of British Airways offices and regional branches around the world:

[ Airline CS Offices ]
City (Country)British Airways Office Address / Phone
Kuwait

Dar Al Awadi Complex, Mezannine Floor
Ahmad Al Jaber Street, Sharq
PO Box 81
Safat 13001, Kuwait City
Kuwait

Maldives

Voyages Maldives Pvt Ltd "Narugis"
Chaandhanee Magu
Male, 20191
Maldives

Mexico

Mexico City International Airport
Aeropuerto Internacional Benito Juárez
Terminal 1, Sala F3, Mezanine
Office F78

Morroco

Iberia & British Airways
17, Avenue Des F.A.R.
CP 20000 Casablanca
Morocco

Panama

Av. Balboa y Calle 43
Edificio Banco BBVA
Panama City
Panama

Philippines

GSA - HT&T Travel Philippines Inc.
Unit 1818 Tower 1 High Street South Corporate Plaza,
26th Street,
Bonifacio Global City,
Taguig City, Philippines

Qatar

Bldg # 166
Fereej Al-Ali Intersection
New Salata, Near Qatar Chamber Of Commerce
Doha

Thailand

British Airways General Sales Agent (service fee applies)
18th Floor, Charn Issara Tower 1,
942/157 Rama IV Road,
Suriyawongse
Bangrak
Bangkok 10500

United Arab Emirates

Omeir Travel Agency
Airlines Tower, Khalifa Street
Abu Dhabi
U.A.E.

Vietnam

2nd Floor, 170-172 Nam Ky Khoi
Nghia Street
District 3
Ho Chi Minh City
Vietnam

British Airways live chat (meet British Airways Virtual Assistant)

British Airways live chat (“British Airways Virtual Assistant”) is a fast way to get help from the airline 24/7. It features a simple chatbot British Airways Virtual Assistant that can provide answers to some popular questions and handle common issues. Since it lacks modern A.I. capabilities, for more complex issues, you will be redirected to a live agent — a human customer service representative.

British Airways British Airways Virtual Assistant bot is a computer program designed to communicate with people via messages on online chats. It is a virtual assistant, instantly, untiredly responding to customers’ inquiries 24/7. The quality of answers is quite satisfactory for popular questions and common problems such as flight reservations, ticket changes, flight status checks, purchasing an extra baggage, or even getting a refund.

Being just a simple, automated software, British Airways Virtual Assistant bot can’t solve all the problems though. When faced with complex queries that it can’t tackle, it will seamlessly connect you with the live agent, an actual British Airways support representative. If you want to skip the conversation with a bot entirely, use phrases like “speak with a human” or “talk to a live agent” — they will usually trigger the transfer.

To access the British Airways webchat and talk to a live agent, visit the airline’s website.

For security reasons, live chat agents cannot proces sensitive payment information. To make purchases (like ticket changes or additional baggage), you’ll be redirected to a secure payment portal or advised to call British Airways directly.

Feedback: How to file a formal complaint?

To formally lodge a complaint with British Airways, begin by using the carrier’s designated feedback channels. Detailed instructions for reporting problems can be found on their official website. Retain all pertinent documents — boarding passes, receipts, tickets, and email correspondences — as they may be needed to support your case.

British Airways does not provide an email address that could be used to send a feedback or compalints. To file a formal complaint, you can use the online form on the britishairways.com website. Remember to include the necessary details, clearly stating the nature of your complaint. British Airways will reply to your complaint within a few working days.

If your complaint isn’t addressed satisfactorily, you may escalate it by writing a detailed letter outlining your complaint and the resolution you seek. Send it to this postal address:


British Airways
Customer Relations (S506)
PO Box 1126
Uxbridge
UB8 9XS
United Kingdom

If all else fails, email the CEO. Write a polite complaint email briefly explaining your situation and kindly requesting their assistance. While the CEO may not personally respond, their team usually takes prompt action. Often, the outcome can be even better than what you had hoped for. Use services like Hunter.io or Spokeo to find the email address of the British Airways CEO.

Premium hotline
for Executive Club members

Executive Club, British Airways‘s loyalty program provides dedicated phone number for members, with shorter waiting times than the standard hotline. If you are a Executive Club member with Bronze, Silver, Gold Executive status, you can dial +0344 493 0747 to reach frequent flyer program (FFP) customer service in United Kingdom.

Dedicated customer service for the Executive Club FFP can assist you with verifying your reward point balance, making flight reservations, processing the flight redemption and upgrades, or just addressing any queries you might have about the loyalty program.

You can also contact Executive Club international numbers: +0810 00 10 46 (Austria), +1 800 452 1201 (Canada), +0826 826 747 (France), +49 (0)421 84 09 91 77 (Germany), +852 3002 1208 (Hong Kong), +448999911091 (India), +62 001803441666 (Indonesia), +03-3298-5209 (Japan), +60 3 7712 4433 (Malaysia), +91 124 4120 789 (Maldives), +44 207 136 7770 (Qatar), +8000 441 3686 (Qatar), +0344 493 0747 (UK), +1 800 452 1201 (US).

British Airways doesn’t offer a dedicated email address for Executive Club customer care.

If you find yourself already at the airport, consider seeking aid from an airline agent at the British Airways lounge. Their team is often capable of addressing same-day issues or can offer you a direct airport line, bypassing the queue. However, ensure you’re eligible for lounge access beforehand, as it’s generally reserved for top-tier frequent flyer members.

Business Class contact number

Several airlines offer premium, dedicated phone lines exclusively for their Business Class passengers — recognizing the investment they make when they opt for a higher level of comfort.

However, British Airways does not offer a dedicated phone number for Business Class customers. Instead, they can contact the airline’s general customer service line. Although this might involve some waiting, the airline prioritizes assisting their high-tier customers as quickly as possible.

Contacting British Airways on social media

Getting phone help from British Airways often means long waits. So here’s our advice: before calling the helpline, try to get a quick fix by contacting them via social media — Facebook, Twitter. Many travelers are reporting that they get a faster response there. Most large airlines have teams of social media specialists; in our experience, it’s the easiest way to resolve an issue.

Craft a concise and polite message explaining your issue or inquiry. Include relevant details like your booking reference or flight information. If you don’t hear back within a reasonable timeframe, send a follow-up message.

Use this trick to contact the airline faster: mention @British_Airways in a tweet about your issue. British Airways team will often notice it immediately and provide an answer. It’s a method we recommend if your issue is particularly urgent.

Contact the airline faster: (British Airways Twitter)

FAQ

What is British Airways urgent/emergency phone number?

In case of an emergency related to the British Airways flight call this number: +0344 493 0787 (hotline in UK). If you are in a different country, refer to the "International Phone Numbers" section on this page for your local contact. These are the general customer service phone numbers as British Airways does not provide a separate number for emergency situations. However, the airline representatives will be able to assist you with urgent issues such as flight cancellation, ticket changes, lost passport, etc. If phone lines are busy, initiate simultaneous conversations through Twitter DM (@British_Airways) and Facebook Messenger to increase your chances of a prompt response.

Missed British Airways flight contact number

If you think you're going to miss a flight, call British Airways immediately at +1-877-4282228. The sooner your airline knows that you'll be late, the more options it has to fix it. British Airways often charges you for a new ticket if you miss a flight, but there are important exceptions. To find out if you qualify, you need to act fast. Calling the airline ASAP can significantly increase your chances of getting rebooked on the next flight at no additional charge.

What is the location and contact for head office?

British Airways’ head office is located in Harmondsworth, United Kingdom:

British Airways Plc.,
Waterside
PO Box 365 Harmondsworth, UB7 0GB
United Kingdom

British Airways HQ (headquarters, head office, corporate office) serves as the principal business hub for the airline, its center of planning, coordination, and execution. The head office manages most of the airline's national functions, including finance, legal affairs, human resources, and marketing. It is also the central workspace for British Airways's executive team, including the CEO, CFO, and key managerial staff. The headquarters oversees all other offices and branches, which report back to this 'nerve center' of operations.

How to call British Airways from overseas?

British Airways can be contacted from overseas by dialing their international customer service number: +44 (0) 207 949 3086. If you're calling from a country other than UK, you will need to dial your country's exit code (international dialing prefix) before the number. For example, if you're calling from the UK, the exit code is 00, so you would dial 00 +44 (0) 207 949 3086. Please note that call charges may apply depending on your service provider and the specific plan you are on.

How to call British Airways from US?

Passengers in US can contact British Airways by dialing this customer service phone number: +1-800-247-9297.

How to call British Airways from UK?

If you're in UK and need to reach out to British Airways, call its hotline: +0344 493 0787.

How to call British Airways from Greece?

To call British Airways from Greece, dial +44 20 35645913. Follow the voice prompts to get in touch with the correct airline's department or its representative. This line is equipped to handle a range of inquiries — including reservations, flight information, customer service, and more.

What is British Airways reservations phone number?

The main phone number for British Airways reservations is +0344 493 0787. If you require assistance with your flight ticket, you can also call the airline's regional call center or local ticketing office. Please note that the company may charge an additional fee for reservations made over the phone.

How can I rebook my British Airways plane ticket?

To rebook your flight with British Airways, first review their current conditions and policies, as these occasionally change. Then contact their main call center at +0344 493 0787. It's recommended to consult the rebooking with an airline representative as it enables you to discuss changes to your itinerary and explore all available flight options in detail. Be aware that rebooking may incur a fee.

What languages are spoken by British Airways representatives?

British Airways representatives are well-versed in multiple languages — catering to the languages commonly used by their passengers. English is widely spoken across all call centers (as it's the airline's primary language), as well as English, Spanish, French, and German. Regional or country-specific hotlines always have representatives fluent in local languages.

Why is British Airways customer service so bad now?

Several factors play into this perception: 1) British Airways is handling high volumes of passengers daily — during peak travel times, this can strain customer service resources; 2) Cost-cutting measures can result in fewer representatives available; 3) Outsourcing hotlines to third-party providers, sometimes overseas, can lead to time zone discrepancies; 4) Relying more on automated systems may be frustrating for British Airways customers with complex issues. 5) Airline may neglect improving wait times, believing that despite any customer service shortcomings there's always another customer willing to buy a ticket.

Appendices

Additional contacts. Source: British Airways.

British Airways phone numbers by country
CountryBritish Airways Phone Number
Albania+0040373788314
Algeria+21323411857
Angola+244222309890
Antigua & Barbuda+18002479297
Antilles+18002479297
Argentina+14083529325
Armenia+0037410512202
Australia+611300767177
Austria+43179567567
Bahamas+18002479297
Bahrain+97317587777
Bangladesh+442034673875
Barbados+18002479297
Belgium+3227173217
Belize+14083529322
Botswana+27103440130
Brazil+08007610885
Brunei+8014342
Bulgaria+8002100453
Canada+18002479297
Cayman Island+18002479297
Chile+14083529322
China+4008810207
Colombia+01800129688
Costa rica+08000440141
Croatia+0800806037
Cuba+0018668354133
Cyprus+442035645911
Czech Republic+420239000299
Denmark+4570128022
Dominican Republic+14083529322
Equador+59322566009
Egypt+8000060300
Estonia+421268622272
Finland+358969379538
France+33825825400
Germany+4942122157897
Ghana+233242426352
Gibraltar+34902111333
Greece+442035645913
Greenland+3544217374
Guyana+14083529322
Hong Kong+85230715083
Hungary+3617774747
Iceland+4570128022
India+448999911094
Indonesia+622125556338
Ireland+1800626747
Israel+1809344536
Italy+0269633602
Japan+0332985238
India+80023987
Kenya+254203892140
Kosovo+0040373788314
Kuwait+9651802777
Kyrgystan+77272505052
Latvia+421268622272
Lebanon+911244120802
Lybia+218213351277
Lithuania+421268622272
Luxembourg+3523420808323
Malaysia+60377124747
Maldives+9603327720
Malta+35680062142
Mauritius+2304052929
Mexico+14083529322
Moldova+0040373788314
Monaco+33825825400
Montenegro+0040373788314
Morocco+212522439541
Mozambique+270119210222
Nepal+97714440467
Netherland+31203469559
New Zealand+099669777
Norway+4723162720
Oman+80077694
Pakistan+0092518430811
Panama+5072273966
Peru+5117073814
Poland+48223060850
Portugal+351707201747
Qatar+97444321434
Rusia+74999512719
Saudi Arabia+966920002215
Serbia+0040373788314
Seychelles+002484288813
Singapore+6566221747
Slovakia+421268622272
Slovenia+0040373788314
South Korea+0234833337
Spain+34900031073
Sri Lanka+94112168168
Suriname+00551935123200
Sweden+46770110020
Switzerland+0448009222
Taiwan+88628793330
Tanzania+254203277400
Thailand+0018004415906
Tunisia+20224800380
Turkey+00800448829540
Uganda+254203277400
Ukraine+380800609327
United Arab Emirates+97126118600
United Kingdom+03444930787
Uruguay+14083529322
USA+18002479297
Venezuela+8001008749
Vietnam+842839302933
Zambia+254203277400
Zimbabwe+27103440130
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British Airways phone numbers by cities
Call Center CountryAA Phone Number
Abu Dhabi+97126118600
Accra+233242426352
Algiers+21323411857
Amsterdam+31203469559
Ankara+00800448829540
Athens+442035645913
Bandar Seri Begawan+8014342
Bangkok+0018004415906
Beijing+4008810207
Beirut+911244120802
Belgrade+0040373788314
Belmopan+14083529322
Berlin+4942122157897
Bern+0448009222
Bishkek+77272505052
Bogotá+01800129688
Brasília+08007610885
Bratislava+421268622272
Bridgetown+18002479297
Brussels+3227173217
Budapest+3617774747
Buenos Aires+14083529325
Cairo+8000060300
Canberra+611300767177
Caracas+8001008749
Chișinău+0040373788314
Colombo+94112168168
Copenhagen+4570128022
Delhi+80023987
Dhaka+442034673875
Dodoma+254203277400
Doha+97444321434
Dublin+1800626747
Gaborone+27103440130
George Town+18002479297
Georgetown+14083529322
Gibraltar+34902111333
Hanoi+842839302933
Harare+27103440130
Havana+0018668354133
Helsinki+358969379538
Hong Kong+85230715083
Islamabad+0092518430811
Jakarta+622125556338
Jerusalem+1809344536
Kampala+254203277400
Kathmandu+97714440467
Kuala Lumpur+60377124747
Kuwait City+9651802777
Kyiv+380800609327
Lima+5117073814
Lisbon+351707201747
Ljubljana+0040373788314
London+03444930787
Luanda+244222309890
Lusaka+254203277400
Luxembourg City+3523420808323
Madrid+34900031073
Malé+9603327720
Manama+97317587777
Maputo+270119210222
Mexico City+14083529322
Monaco-Ville+33825825400
Montevideo+14083529322
Moscow+74999512719
Muscat+80077694
Nairobi+254203892140
Nassau+18002479297
New Delhi+448999911094
Nicosia+442035645911
Nuuk+3544217374
Oslo+4723162720
Ottawa+18002479297
Panama City+5072273966
Paramaribo+00551935123200
Paris+33825825400
Podgorica+0040373788314
Port Louis+2304052929
Prague+420239000299
Pristina+0040373788314
Quito+59322566009
Rabat+212522439541
Reykjavík+4570128022
Rīga+421268622272
Riyadh+966920002215
Rome+0269633602
Saint John's+18002479297
San José+08000440141
Santiago+14083529322
Santo Domingo+14083529322
Seoul+0234833337
Singapore+6566221747
Sofia+8002100453
Stockholm+46770110020
Taipei+88628793330
Tallinn+421268622272
Tirana+0040373788314
Tokyo+0332985238
Tripoli+218213351277
Tunis+20224800380
Valletta+35680062142
Victoria+002484288813
Vienna+43179567567
Vilnius+421268622272
Warsaw+48223060850
Washington, D.C.+18002479297
Wellington+099669777
Willemstad+18002479297
Yerevan+0037410512202
Zagreb+0800806037
British Airways offices
CountryBritish Airways Office
AlgeriaAddress
30, Rue Hassane Benaamane
Les Vergers
Bir Mourad Rais
Algiers
Algeria
AngolaCasa dos Desportistas
Avenida Murtala Mohamed
Ilha de Luanda
Luanda
Angola
EquadorAv. Eloy Alfaro 939
y Amazonas
Edif. Finandes 5o piso
Quito
Ecuador
LybiaBritish Airways
Tripoli Tower
Office 191, floor 19
Tripoli
Libya
Mauritius8 President John Kennedy Street
Port Louis
Mauritius
PakistanOffice number 1112
11th Floor
Islamabad Stock Exchange building
Islamabad