Through the lens of AI
Online reviews from passengers are invaluable for determining if Bamboo Airways is the right choice for you. However, manually sifting through countless reviews can be incredibly time-consuming and impractical.
As AI excels at quickly processing large volumes of data, we’re adopting it as a tool for sentiment analysis. It detects the emotional tone in Bamboo Airways reviews, and quickly gauges travelers’ opinions on the airline’s offerings. We summarize them into concise and informative snippets to help you understand how other travelers feel about Bamboo Airways.
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Is Bamboo Airways
a low-cost (budget) airline?
Yes, Bamboo Airways is a budget airline. Bamboo Airways is referred to as a LCC (low-cost carrier) due to its business model which is focused on offering basic air transportation services at the lowest possible cost.
The low-cost model has a few key characteristics that distinguish Bamboo Airways from traditional full-service carriers (FCC). The Vietnamese airline predominantly operates short to medium-haul flights, and it adopts a high-density seating configuration in its aircraft to maximize passenger numbers and revenue per flight. Bamboo Airways also offers an “unbundled” fare structure, where the base fare usually only includes the seat and a small personal item. Additional services such as checked luggage, seat selection, extra legroom, and in-flight meals may be available but incur extra charges.
These strategies allow Bamboo Airways to keep operating costs low. The savings are then passed on to passengers in the form of lower ticket prices, hence earning it the label of a budget airline.
Passenger reviews
An overview of the passenger experience on Bamboo Airways — encompassing both the strengths and weaknesses as reported by travelers:
Strengths
- Efficient processes: Passengers have often praised Bamboo Airlines for their efficient booking, check-in, and boarding procedures, which minimize hassle and save time.
- Comfortable and clean cabins: The airline provides comfortable seats with generous legroom. Additionally, the cleanliness of the cabin and seats has been frequently commended by travelers.
- Friendly and multilingual crew: Passengers appreciate the enthusiastic, friendly nature of the crew, who also possess strong language skills, ensuring good communication and a pleasant journey.
Weaknesses
- Transfer service assistance: Some passengers have reported issues with the airline’s assistance.
- Customer support: Criticisms have been made about the airline’s customer support, with some passengers suggesting they could be more responsive or proactive.
- Food and beverage quality: While generally satisfactory, the quality of food and beverages could be further improved to enhance the overall passenger experience.
Passenger's experience
Drawing from a diverse array of passenger feedback, this is what it's truly like to fly with Bamboo Airways. Learn about the airline class of service, seating choices and comfort, baggage policies, Wi-Fi, and ticket flexibility.
What can I expect when flying with Bamboo Airways?
Bamboo Airways is a Vietnamese airline that offers a mix of budget and premium features.
You can expect free meals, free checked baggage, and free seat selection on all flights. In-flight entertainment is also available. The airline is still relatively new, so there may be some teething problems. Announcements are made in Vietnamese, so you may want to bring a translation app. You may have to pay extra for things like seat selection and checked baggage.
What are the seating options?
Bamboo Airways seating options include:
Economy Class:
- Standard: Basic economy seat with a 31-32 inch pitch and reclining feature.
- Extra Legroom: Seats with more legroom, 36-38 inch pitch.
- Bulkhead: Seats at the economy cabin front with extra legroom, a footrest, and a 38-40 inch pitch.
Premium Economy Class:
- Seats are wider (19 inches) with a longer pitch (38 inches) and equipped with a personal entertainment system (15.6-inch touchscreen).
- Amenities: amenity kit, noise-canceling headphones, blanket, and pillow
Business Class:
- Features lie-flat seats, priority boarding, and premium amenities.
- Pitch: 78 inches / Seat width: 21 inches
- In-seat entertainment: 16-inch touchscreen
- Amenities: amenity kit, noise-canceling headphones, blanket, pillow, slippers, welcome drinks, à la carte dining, and more
Is Bamboo Airways economy comfortable?
Bamboo Airways’ economy class is typically considered comfortable. Seat pitch, an indicator of legroom, is usually generous, and the seats themselves are noted to be well-padded and reclining, allowing for a decent amount of rest. A notable perk is the provision of free meals and drinks, enhancing the overall flight experience.
What is the baggage allowance?
Bamboo Airways offers different baggage allowances depending on the class of travel:
- Economy Class: passengers are allowed 20 kg (44 lb) of checked baggage and 7 kg (15.4 lb) of hand baggage.
- Premium Economy Class: the allowance increases to 30 kg (66 lb) for checked baggage, with the same 7 kg (15.4 lb) allowed for hand baggage.
- Business Class: passengers can bring 40 kg (88 lb) of checked baggage and have a hand baggage allowance of 2 pieces, each weighing up to 7 kg (15.4 lb).
It’s important to note that any baggage exceeding these weight or size limits will incur additional charges. This also applies to excess hand baggage.
Does Bamboo Airways have Wi-Fi?
Yes, Bamboo Airways does offer in-flight Wi-Fi on select flights. The Wi-Fi service is called Bamboo Sky Internet and is available on all Boeing 787-9 Dreamliners. The service is not yet available on all Airbus A321neo aircraft.
The Wi-Fi service is not free and prices vary depending on the plan you choose. You can purchase the Wi-Fi service onboard the aircraft or in advance through the Bamboo Airways website.
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