How to contact Bamboo Airways JSC customer service?
The primary way to contact Bamboo Airways JSC customer service is via their call center: +84 963 840 549. However, during peak call times, turning to direct messaging on social media may yield quicker responses. For detailed discussions of complex issues, sending an e-mail is often the best option.
This guide will empower you with effective tactics to elicit prompt responses from Bamboo Airways customer service. From the ground up, let’s explore your options. Depending on the nature of your query, several channels are at your disposal:
Automated phone systems are widespread today. Trying to skip their automated menus by saying “agent” (or anything else) can only make your call longer. Instead, state your purpose slowly and clearly to ensure you’re directed to the appropriate queue.
Operating hours across Bamboo Airways support channels
- Bamboo Airways primary call center number +84 963 840 549 operates 8:00 AM – 17:00 PM.
- Bamboo Airways live chat offers continuous assistance – the chatbot is ready to interact with passengers 24/7.
- Customer service via email operates continuously due to email’s asynchronous nature – accepting inquiries 24/7. Response times, however, may vary based on the inquiry volume and issue complexity. Bamboo Airways support team strives for 24- to 48-hour response (busier periods might require more time).
- Social media platforms like Twitter and Facebook operate 24/7, allowing passengers worldwide to ask questions or report issues at any time. While responses might not be instantaneous, Bamboo Airways usually aims to respond swiftly, often within a few hours.
- bambooairways.com website offers help and contact pages – available for passengers 24/7.
- customer service desks at airports are designed to aid passengers who prefer face-to-face assistance. Bamboo Airways help desks operate according to each airport’s hours.
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Real human help
How to talk to a live person at Bamboo Airways?
To reach a live person at Bamboo Airways, you can use most of their communication channels – call center, local offices, live chat, social media, emails, or airport service desk. Each route ensures interaction with human operators, either immediately or after an initial automated response.
- When you dial Bamboo Airways call center number, you’ll be connected to a human operator. Initially, you might interact with an automated Interactive Voice Response (IVR) system – designed to guide you to the most suitable department (and to put you on hold if the lines are busy). However, once the line is free, you will be connected to a real person.
- Reach out to your local Bamboo Airways office – it is probably the best way to talk to a real person. As they handle fewer calls, you’ll experience much shorter waiting times.
- Web chat is slightly different as it often employs technologies like AI bots to provide a simulated “chatbot operator”. However, Bamboo Airways customer care team member is always ready to intervene. To connect with a real person, type phrases like “talk to human” or “live agent”.
- Message Bamboo Airways on their social media platforms (use Twitter DM or Facebook Messenger). Although initial interaction may also be with a bot, a human operator will usually step in for complex issues.
- Emails are typically handled by human operators. Despite an initial automated response, a real person will provide a follow-up reply shortly.
- If you’re at the airport, check if the airline has a service desk on-site. Pay a visit to speak to a representative in person.
Bamboo Airways international contacts
International customer service can handle your booking just like the main call center. Instead of competing for time with the call centers in Vietnam, jump the line by dialing those in other countries — — for example. Travelers report that the Bamboo Airways JSC support in those countries has much shorter wait times, sometimes just a few minutes.
As a last resort, head for the foreign language-speaking call center. It will help if you are comfortable with that language, but there’s a chance that the hotline staff also speaks English.
Bamboo Airways JSC urgent/emergency phone numbers
In case of an emergency related to the Bamboo Airways JSC flight, call this number: +84 963 840 549 (hotline in Vietnam).
If you are in a different country, refer to the “International Contacts” section above for your local phone number.
These are the general customer service phone numbers as Bamboo Airways JSC does not provide a separate number for emergency situations. However, the airline representatives will be able to assist you with urgent issues such as flight cancellations, ticket changes, lost passports, etc.
If phone lines are busy, initiate simultaneous conversations through Twitter DM (@bamboo_airways) and Facebook Messenger to increase your chances of a prompt response.
Call for free
Toll-free Bamboo Airways JSC call centers
Currently, Bamboo Airways JSC does not provide toll-free numbers for its customers. Before you call its hotline abroad, review your mobile plan to see if it includes international calling or offers affordable international call packages.
Consider using Wi-Fi calling services available on most smartphones or VoIP services like Skype, WhatsApp, or Google Voice to call the airline from overseas to avoid high rates.
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Bamboo Airways WhatsApp number
Currently, Bamboo Airways JSC does not provide a dedicated WhatsApp number. However, you can use Wi-Fi calling or VoIP services instead of WhatsApp to bypass high roaming charges for international calls to Bamboo Airways JSC numbers.
Wi-Fi calling lets you place phone calls via a Wi-Fi network rather than a cellular network, much like WhatsApp, helping you avoid any roaming charges. Most carriers and smartphones support Wi-Fi calling, but you’ll need to enable it in your phone’s settings. Please note that Wi-Fi calling is restricted in countries like China, Egypt, Oman, Qatar, Saudi Arabia, and UAE.
VoIP apps like Skype, Viber, Google Voice or Talkatone are another way to call Bamboo Airways JSC international numbers cheaply. In a manner similar to WhatsApp, they tap into the internet to place calls. While not free, these services offer competitively low rates for calls to both landlines and mobile phones. Costs generally range between $0.01 and $0.20 per minute, subject to the country and service provider being called.
In 2017, the EU has abolished roaming charges within its territory. If you’re within the EU and you place a call to a Bamboo Airways JSC number located in the EU, it will be priced as domestic call — with a capped cost of 19 cents (plus VAT) per minute.
Bamboo Airways phone numbers by city
Your regional Bamboo Airways helpline often has more specific knowledge about local airports, regulations, and services. They may be able to provide more detailed and relevant information.
Most agents have good English proficiency. The regional lines will likely have representatives who are also fluent in the local language; if you feel more comfortable communicating in your first language, look for the phone number for your nearest location.
Calling a regional center means you’re likely calling within your time zone — this can make it easier to reach someone during business hours.
| City | Bamboo Airways Phone Number |
|---|---|
| Bangkok | +66 210 54767 |
| Hanoi | +8424 3233 3233 |
When to call
Best times to call Bamboo Airways
To decrease on-hold times, try to call Bamboo Airways at off-peak times during the middle of the week (Tuesday to Thursday). The earlier in the day you call, the less you’ll have to wait.
Experienced customers suggest the best time to call Bamboo Airways is early morning, from 4 am to 7 am (as per the call center’s local time), for 24/7 hotlines or just as the call center commences operations. Remember to adjust for any time differences.
The evening hours and weekends typically encounter the highest traffic and should be avoided.
Third-party apps like DoNotPay can save you time by placing a call and enduring hold times on your behalf. By using tricks, the app tries to get a human on the line quickly (it has built a database of priority customer service numbers). Then it calls you back and connects you to the agent. DoNotPay is a paid service and currently supports US numbers only (expansion to other countries is underway).
Bamboo Airways JSC email address
Reach out to Bamboo Airways JSC at this email address: 19001166@bambooairways.com. This is the primary email address for airline’s customer service, suitable for providing feedback or making inquiries.
Alternatively, you can reach out to one of airline’s local offices. Some of these branches openly share their email addresses online, providing a more localized channel for correspondence.
Regional email addresses
You can find a list of Bamboo Airways JSC regional email addresses below:
| Country | Bamboo Airways JSC Email Address |
|---|---|
| Thailand | admin.gsa.TH@bambooairways.com |
| Vietnam | cto.sgn@bambooairways.com |
If you want to send an email to one of Bamboo Airways JSC’s employees, try the popular email format used by many companies: First.Last@bambooairways.com. For example, to email Jane Doe who works at the airline, use Jane.Doe@bambooairways.com.
Bamboo Airways JSC sales and ticketing offices
Bamboo Airways JSC ticketing and sales offices are often found in major cities and airports. They provide essential services such as ticket reservations, flight rescheduling, cancellations, frequent flyer award tickets, and information about various services offered by the airline. When you encounter a problem with your booking that can’t be resolved online, the sales office is the right place to seek assistance.
Here’s the list of Bamboo Airways JSC offices and regional branches around the world:
| City (Country) | Bamboo Airways Office Address / Phone |
|---|---|
| Thailand | 184/97 Forum Tower 19th Floor, Ratchadaphisek Road, Huaykhwang, Bangkok 10310 Thailand |
| Vietnam | 6 Tan Son, An Hoi Tay Ward, Ho Chi Minh city, Vietnam |
Bamboo Airways JSC live chat
Bamboo Airways JSC live chat (“Live support”) is a fast way to get help from the airline 24/7. It features a simple chatbot that can provide answers to some popular questions and handle common issues. Since it lacks modern A.I. capabilities, for more complex issues, you will be redirected to a live agent — a human customer service representative.
Bamboo Airways JSC bot is a computer program designed to communicate with people via messages on online chats. It is a virtual assistant, instantly, untiredly responding to customers’ inquiries 24/7. The quality of answers is quite satisfactory for popular questions and common problems such as flight reservations, ticket changes, flight status checks, purchasing an extra baggage, or even getting a refund.
Being just a simple, automated software, bot can’t solve all the problems though. When faced with complex queries that it can’t tackle, it will seamlessly connect you with the live agent, an actual Bamboo Airways JSC support representative. If you want to skip the conversation with a bot entirely, use phrases like “speak with a human” or “talk to a live agent” — they will usually trigger the transfer.
To access the Bamboo Airways JSC webchat and talk to a live agent, visit the airline’s website.
For security reasons, live chat agents cannot proces sensitive payment information. To make purchases (like ticket changes or additional baggage), you’ll be redirected to a secure payment portal or advised to call Bamboo Airways JSC directly.
Feedback: How to file a formal complaint?
To formally lodge a complaint with Bamboo Airways JSC, begin by using the carrier’s designated feedback channels. Detailed instructions for reporting problems can be found on their official website. Retain all pertinent documents — boarding passes, receipts, tickets, and email correspondences — as they may be needed to support your case.
To file a formal complaint, send email the the Customer Relations department directly: 19001166@bambooairways.com. Remember to include the necessary details, clearly stating the nature of your complaint. Bamboo Airways JSC will reply to your complaint within a few working days.
For direct, pesonal assistance, passengers wishing to share their feedback or discuss encountered issues can speak to a representative by dialing +84 963 840 549.
If all else fails, email the CEO. Write a polite complaint email briefly explaining your situation and kindly requesting their assistance. While the CEO may not personally respond, their team usually takes prompt action. Often, the outcome can be even better than what you had hoped for. Use services like Hunter.io or Spokeo to find the email address of the Bamboo Airways JSC CEO.
Aviation Consumer Protection
Escalate your issue to the ombudsman
If you are unsatisfied with how Bamboo Airways JSC settles your complaint, you can contact your country’s Airline Customer Advocate (ACA) body. The ACA works as “the ombudsman” — an official appointed to investigate individuals’ complaints against businesses. Please note that the ombudsman may take up to 90 days to resolve your Bamboo Airways JSC issue.
- United States: You can file a complaint to the U.S. Department of Transportation’s Aviation Consumer Protection Division (phone: 202-366-2220).
- Canada: The Canadian Transportation Agency (CTA) provides dispute resolution for air travel complaints (phone: 1-888-222-2592, email: info@otc-cta.gc.ca).
- Australia, The Airline Customer Advocate (ACA) offers free and independent ombudsman service.
- European Union: If your flight departed from an EU country or was with an EU carrier and landed in the EU, you’re protected by EU passenger rights. You can submit your complaint to a National Enforcement Body (NEB).
- United Kingdom: If your flight departed from an airport in the UK, you can lodge a complaint with AviationADR.
Premium hotline
for Bamboo Club members
Bamboo Club, Bamboo Airways JSC‘s loyalty program provides dedicated phone number for members, with shorter waiting times than the standard call centers. If you are a Bamboo Club member with Emerald, Gold, Diamond, First status, you can dial +84 1900 1133 to reach frequent flyer program (FFP) customer service in Vietnam.
Dedicated customer service for the Bamboo Club FFP can assist you with verifying your reward point balance, making flight reservations, processing the flight redemption and upgrades, or just addressing any queries you might have about the loyalty program.
Alternatively, send an email to bambooclub@bambooairways.com.
If you find yourself already at the airport, consider seeking aid from an airline agent at the Bamboo Airways JSC lounge. Their team is often capable of addressing same-day issues or can offer you a direct airport line, bypassing the queue. However, ensure you’re eligible for lounge access beforehand, as it’s generally reserved for top-tier frequent flyer members.
Contacting Bamboo Airways on social media
Getting phone help from Bamboo Airways JSC often means long waits. So here’s our advice: before calling the helpline, try to get a quick fix by contacting them via social media — Facebook, Twitter. Many travelers are reporting that they get a faster response there. Most large airlines have teams of social media specialists; in our experience, it’s the easiest way to resolve an issue.
Craft a concise and polite message explaining your issue or inquiry. Include relevant details like your booking reference or flight information. If you don’t hear back within a reasonable timeframe, send a follow-up message.
Use this trick to contact the airline faster: mention @bamboo_airways in a tweet about your issue. Bamboo Airways JSC team will often notice it immediately and provide an answer. It’s a method we recommend if your issue is particularly urgent.
Self-service
Do you really need
to call the airline?
You’d be surprised to know that many of your issues can be easily resolved without contacting Bamboo Airways JSC customer service.
Manage Booking
This section on the Bamboo Airways website is a convenient self-service tool you can use to manage your reservations. Manage Booking eliminaties the need for lengthy interactions with customer service, addressing typical passenger queries:
- retrieving booking information
- rescheduling (rebooking) flights
- cancelling flights
- applying for a refund
Please note that the availability of some of these actions depends on the fare type and the terms and conditions of the ticket purchased. In some cases additional fees may be applicable.
Help Center
Before dialing into the Bamboo Airways JSC call centers, we recommend consulting the airline’s help articles. Grounded in years of customer interaction and experience, these articles answer many common queries and provide valuable travel advisories:
Chatbot
Harnessing the power of AI, airline chatbots provide 24/7 service – reducing the need for call centers waits. While they can’t solve all problems, their capabilities continually improve with technology advancements.
For instant assistance, visit chatbot on Bamboo Airways website. It’s worth giving it a try, as this digital aide is quite proficient and ready to answer a myriad of your queries.
FAQ
What is the hotline response time?
The average wait time for Bamboo Airways JSC representatives is between 5 and 50 minutes — depending on when you're calling. However, when the airline gets hit with an unprecedented wave of calls amid mass cancellations, you should be prepared for much longer waiting times.
Like most airlines, Bamboo Airways employs a certain number of staff in its call centers — sufficient to serve customers under standard conditions. If these conditions change (sudden flight delays and cancellations, peak travel times such as school holidays, etc.), the airline usually allocates more resources to customer service to address the increased demand.
Where can I find Bamboo Airways JSC service desk at the airport?
Bamboo Airways JSC houses its main service desk at Noi Bai International Airport HAN in Hanoi, Vietnam. The airport serves as the primary hub airport for the carrier, coordinating the lion's share of its flight operations. The Bamboo Airways JSC representatives at this airport desk provide comprehensive customer service for passengers: booking changes, refunds, upgrading flights, special assistance requests, etc.
Not all airports serviced by Bamboo Airways maintain its help desks. Their presence depends on the airline's scale of operations, airport size, and arrangements with other airlines. Smaller airports with sparse Bamboo Airways flights or those primarily catering to regional traffic may lack a dedicated service desk.
If you’re flying with the Vietnamese carrier and aren’t sure whether there will be a service desk at the departure airport, check the airline’s and the airport's websites. Alternatively, contact customer service for the most up-to-date information.
Missed Bamboo Airways JSC flight contact number
If you think you're going to miss a flight, call Bamboo Airways JSC immediately at +84 963 840 549. The sooner your airline knows that you'll be late, the more options it has to fix it. Bamboo Airways JSC often charges you for a new ticket if you miss a flight, but there are important exceptions. To find out if you qualify, you need to act fast. Calling the airline ASAP can significantly increase your chances of getting rebooked on the next flight at no additional charge.
How to request a callback from Bamboo Airways JSC?
Bamboo Airways JSC does not provide a callback option. However, you can still potentially get an airline representative to call you back:
- Try to initiate contact by reaching out to Bamboo Airways JSC through the channels they offer — email, live chat, social media, or the hotline.
- Clearly state that you would prefer to be contacted by a phone call (callback)
- Briefly explain your issue or question; include your phone number and the best times to reach you.
- Follow up: if you don’t get a response within a reasonable timeframe, try reaching out again.
What is Bamboo Airways JSC Business Class contact number?
Several airlines offer premium, dedicated phone lines exclusively for their Business Class passengers — recognizing the investment they make when they opt for a higher level of comfort.
However, Bamboo Airways JSC does not offer a dedicated phone number for Business Class customers. Instead, they can contact the airline’s general customer service line. Although this might involve some waiting, the airline prioritizes assisting their high-tier customers as quickly as possible.
Should I contact my travel agent instead of CS?
Yes, if you find airline customer care burdensome, you may ask your travel agent for help. An agent can remove all that drama from your booking experience. Good travel agents have dedicated "air teams" behind them (who have relationships with airlines) and often work via a bigger agency leveraging its robust networks and connections.
When Bamboo Airways cancels a flight or makes a change to your itinerary, travel agents have the power to handle this for you on your behalf. They don’t even need to speak to the airline in most cases since they have access to the backend of a booking system and are permitted to make changes to your reservation. Sometimes, they can even “bend” the rules.
The best thing: you’ll typically pay the same price for the flight ticket. Commissions made by agents generally come from the airline side, not the customer side.
What is the location and contact for head office?
Bamboo Airways’s head office is located in Ho Chi Minh city, Vietnam:
6 Tan Son,
An Hoi Tay Ward,
Ho Chi Minh city,
Vietnam
Phone: +84 963 840 549
Bamboo Airways JSC HQ (headquarters, head office, corporate office) serves as the principal business hub for the airline, its center of planning, coordination, and execution. The head office manages most of the airline's national functions, including finance, legal affairs, human resources, and marketing. It is also the central workspace for Bamboo Airways JSC's executive team, including the CEO, CFO, and key managerial staff. The headquarters oversees all other offices and branches, which report back to this 'nerve center' of operations.
How to call Bamboo Airways JSC from ?
Passengers in can contact Bamboo Airways JSC by dialing this customer service phone number: .
How to call Bamboo Airways JSC from ?
If you're in and need to reach out to Bamboo Airways JSC, call its hotline: .
How to call Bamboo Airways JSC from ?
To call Bamboo Airways JSC from , dial . Follow the voice prompts to get in touch with the correct airline's department or its representative. This line is equipped to handle a range of inquiries — including reservations, flight information, customer service, and more.
What is Bamboo Airways JSC reservations phone number?
The main phone number for Bamboo Airways JSC reservations is +84 963 840 549. If you require assistance with your flight ticket, you can also call the airline's regional call center or local ticketing office. Please note that the company may charge an additional fee for reservations made over the phone.
What is Bamboo Airways JSC rebooking hotline?
To rebook your flight with Bamboo Airways JSC, first review their current conditions and policies, as these occasionally change. Then contact their main call center at +84 963 840 549.
It's recommended to consult the rebooking with an airline representative as it enables you to discuss changes to your itinerary and explore all available flight options in detail. Be aware that rebooking may incur a fee.
