Through the lens of AI
Online reviews from passengers are invaluable for determining if Azerbaijan Airlines is the right choice for you. However, manually sifting through countless reviews can be incredibly time-consuming and impractical.
As AI excels at quickly processing large volumes of data, we’re adopting it as a tool for sentiment analysis. It detects the emotional tone in Azerbaijan Airlines reviews, and quickly gauges travelers’ opinions on the airline’s offerings. We summarize them into concise and informative snippets to help you understand how other travelers feel about AZAL.
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Is Azerbaijan Airlines
a low-cost (budget) airline?
No, Azerbaijan Airlines is not a budget airline but a traditional, full-service carrier. It is one of the largest airlines in Azerbaijan, and it offers a broad spectrum of services that distinguish it from budget airlines. These include free checked baggage, complimentary meals and beverages (even in Economy), on-board amenities (blankets, pillows, sometimes noise-cancelling headphones) on long-haul flights, and a wide range of in-flight entertainment.
Furthermore, AZAL provides multiple travel classes, such as Economy, Premium Economy, Business — each with varying levels of comfort, space, and amenities. In contrast, budget airlines typically offer only Economy class with minimal benefits.
Passenger reviews
An overview of the passenger experience on Azerbaijan Airlines — encompassing both the strengths and weaknesses as reported by travelers:
Strengths
- Friendly staff: Many passengers have praised the airline’s staff for being friendly and helpful.
- Comfortable seats: Passengers have also mentioned that the seats on Azerbaijan Airlines flights are comfortable.
- Good food: The airline’s food has been praised by many passengers for being tasty and of good quality.
Weaknesses
- Inconsistent service: Some passengers have reported that the service on Azerbaijan Airlines flights can be inconsistent. This can vary depending on the route, the time of day, and the staff on duty.
- Long layovers: AZAL does not have a large network of destinations, so passengers may have to endure long layovers when flying with the airline.
- High prices: Azerbaijan Airlines is not the cheapest airline on the market. Prices can be especially high for long-haul flights.
Passenger's experience
Drawing from a diverse array of passenger feedback, this is what it's truly like to fly with Azerbaijan Airlines. Learn about the airline class of service, seating choices and comfort, baggage policies, Wi-Fi, and ticket flexibility.
What can I expect when flying with AZAL?
When flying with Azerbaijan Airlines, you can anticipate a generally comfortable and reliable journey, as they’re praised for their punctuality and efficient service.
You can look forward to experiencing a clean cabin environment with particularly commendable seating comfort in business class. The airline’s staff are proficient in multiple languages and known for their professionalism. However, if you’re flying economy, you might find the seat comfort to vary. As for onboard entertainment and Wi-Fi, be prepared for some inconsistency across flights.
Additionally, while meals are served onboard, some passengers have found the quality to vary, so setting expectations accordingly might be advisable. Despite these factors, Azerbaijan Airlines holds a 4-star customer rating, reflecting overall satisfaction among passengers.
What are the seating options?
Azerbaijan Airlines offers several seating options to cater to different passenger needs:
- Economy Class: Provides a comfortable seating arrangement with a good amount of legroom. It also includes an entertainment system, meals, and beverages.
- Comfort Club: This is a premium economy class. It provides more spacious seats with extra legroom. Additional amenities include premium meals, an extensive entertainment system, and priority check-in.
- Business Class: Offers the most luxurious travel experience with spacious seats that convert into flat beds. It also includes gourmet meals, a wide selection of drinks, a dedicated check-in counter, and access to the business lounge.
- VIP Club: The highest level of service, offering exclusive services and amenities. These include lie-flat seats, personalized service, exclusive meals and drinks, priority check-in, and access to the VIP lounge.
Is Azerbaijan Airlines economy comfortable?
Azerbaijan Airlines’ Economy Class is generally considered comfortable for its price point. The seats are designed with adequate padding and provide reasonable legroom.
They also come with adjustable headrests for added comfort. Passengers have access to an in-flight entertainment system and are served meals and beverages during the flight. However, like with any airline, experiences can vary based on individual preferences and the specific aircraft used for the flight.
What is the baggage allowance?
The baggage allowance for Azerbaijan Airlines is as follows:
- Economy Class: One piece of carry-on luggage up to 10kg, and one checked bag up to 23kg.
- Comfort Club: One piece of carry-on luggage up to 15kg, and two checked bags each up to 23kg.
- VIP Club: Two pieces of carry-on luggage each up to 15kg, and two checked bags each up to 32kg.
Additionally, all passengers can bring one personal item such as a laptop bag, purse, or small backpack.
Does Azerbaijan Airlines have Wi-Fi?
Azerbaijan Airlines does not offer in-flight Wi-Fi on their aircraft.
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