Through the lens of AI
Online reviews from passengers are invaluable for determining if airBaltic is the right choice for you. However, manually sifting through countless reviews can be incredibly time-consuming and impractical.
As AI excels at quickly processing large volumes of data, we’re adopting it as a tool for sentiment analysis. It detects the emotional tone in airBaltic reviews, and quickly gauges travelers’ opinions on the airline’s offerings. We summarize them into concise and informative snippets to help you understand how other travelers feel about airBaltic.





Is airBaltic
a low-cost (budget) airline?
No, airBaltic is not a budget airline but a traditional, full-service carrier. It is one of the largest airlines in Latvia, a member of the Oneworld, and it offers a broad spectrum of services that distinguish it from budget airlines. These include free checked baggage, complimentary meals and beverages (even in Economy), on-board amenities (blankets, pillows, sometimes noise-cancelling headphones) on long-haul flights, and a wide range of in-flight entertainment.
Furthermore, airBaltic provides multiple travel classes, such as Economy, Premium Economy, Business — each with varying levels of comfort, space, and amenities. In contrast, budget airlines typically offer only Economy class with minimal benefits.
Passenger reviews
An overview of the passenger experience on airBaltic — encompassing both the strengths and weaknesses as reported by travelers:
Strengths
- Excellent customer service: airBaltic consistently receives praise for its exceptional customer service. Passengers frequently commend the airline’s staff for their professionalism, friendliness, and attentiveness.
- Punctuality and efficiency: One of the standout strengths of airBaltic is its remarkable punctuality and efficient operations. Passengers appreciate the airline’s commitment to adhering to schedules, minimizing delays, and informing passengers about changes.
- Modern fleet and comfortable cabins: airBaltic takes pride in its modern fleet and well-maintained aircraft, which receive high praise from passengers. The cleanliness and tidiness of the cabins further contribute to a pleasant and relaxing environment, ensuring that passengers can enjoy their journey with ease and comfort.
Weaknesses
- Limited food and beverage options: While airBaltic strives to provide in-flight refreshments, some passengers have expressed a desire for more diverse and expanded food and beverage options. They feel a wider range of choices would cater to different dietary preferences and enhance the overall in-flight dining experience. By offering more variety and accommodating special dietary needs, airBaltic could further satisfy its passengers’ culinary expectations.
- Wi-Fi availability: While airBaltic offers onboard Wi-Fi connectivity, a few passengers have reported occasional issues with its availability or reliability. Some travelers have experienced limited coverage or connectivity interruptions during their flights. To meet the growing demand for staying connected, improving the consistency and quality of the onboard Wi-Fi service would ensure a more satisfying experience for passengers who rely on connectivity for work or entertainment during their journey.
- Baggage handling: While rare, a few passengers have mentioned concerns regarding baggage handling. This includes occasional delays in luggage delivery or instances of mishandled items. airBaltic could enhance its baggage handling processes, ensuring efficient and timely delivery of passengers’ belongings. Strengthening communication and providing clear updates to passengers in case of baggage-related issues would contribute to a smoother travel experience and increase passenger satisfaction.
Passenger's experience
Drawing from a diverse array of passenger feedback, this is what it's truly like to fly with airBaltic. Learn about the airline class of service, seating choices and comfort, baggage policies, Wi-Fi, and ticket flexibility.
What can I expect when flying with airBaltic?
When flying with airBaltic, you can expect a seamless and enjoyable travel experience from start to finish.
Passengers consistently praise airBaltic for its exceptional service, punctuality, and commitment to customer satisfaction. From the moment you step onboard, you’ll be greeted by a friendly and professional cabin crew who go above and beyond to ensure your comfort and well-being throughout the journey.
The airline’s dedication to maintaining high operational efficiency means you can rely on airBaltic to adhere to schedules, providing a stress-free and smooth travel experience.
What are the seating options?
airBaltic offers a range of seating options to suit various preferences and budgets. You’ll find comfortable and well-designed seating arrangements, whether you choose economy class, business class, or premium economy (available on select routes).
With carefully designed seat configurations, ample legroom, and adjustable headrests, you can relax and enjoy your flight in a cozy environment.
Is airBaltic economy comfortable?
In terms of comfort, airBaltic understands the importance of providing a pleasant journey for passengers in economy class.
While the exact level of comfort may vary depending on the aircraft type and route, airBaltic strives to ensure that passengers feel at ease throughout their flight. Comfortable seating, thoughtful cabin ambiance, and attentive service contribute to a positive and enjoyable experience for economy-class travelers.
What is the baggage allowance?
airBaltic’s baggage allowance varies depending on the fare type, route, and destination.
- Green: 1 piece (55x40x23 cm) + 1 personal item (30x40x10 cm) 23 kg per bag, max. 32 kg
- Green Plus: 1 piece (55x40x23 cm) + 1 personal item (30x40x10 cm) 23 kg per bag, max. 32 kg
- Classic: 1 piece (55x40x23 cm) + 1 personal item (30x40x10 cm) 23 kg per bag, max. 32 kg
- Business: 2 pieces (55x40x23 cm) + 1 personal item (30x40x10 cm) 46 kg per bag, max. 69 kg
Does airBaltic have Wi-Fi?
Keeping up with the demands of modern travelers, airBaltic offers Wi-Fi connectivity on select flights. This allows passengers to stay connected and productive during their journey.
Whether you need to catch up on work, browse the internet, or stay in touch with loved ones, the availability of onboard Wi-Fi ensures that you can stay connected at 35,000 feet. However, it’s recommended to check the specific availability of Wi-Fi on your flight, as it may vary depending on the aircraft and route.
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User Review
4.1 (681 votes)AirBaltic reviews
We asked AI to go through thousands of online reviews about AirBaltic and give you a clear, fair idea of what other travelers think about the airline. The AI puts together thousands of different passenger experiences to accurately describe the airline’s quality and performance. You save time spent on reading myriads of reviews published on tens of different websites.
This is an unbiased overview of general public opinion, where the review of just one person doesn’t sway the result. Please note that it is still an experimental feature.
About the author

Maksim Koval
Aviation industry expert, digital editor at Tiket2 since 2010, and the pioneering founder of the Air Traveler Club.
Maksim is a Bali-based seasoned travel writer, avid flyer, tinkerer, photographer, motorbiker, animal lover, and the truest evangelist of the company. His dedication to providing valuable insights and engaging content has established him as a trusted voice in the industry.
You can contact him via email at maksim[at]tiket2.com.