Through the lens of AI

Online reviews from passengers are invaluable for determining if Air New Zealand is the right choice for you. However, manually sifting through countless reviews can be incredibly time-consuming and impractical.

As AI excels at quickly processing large volumes of data, we’re adopting it as a tool for sentiment analysis. It detects the emotional tone in Air New Zealand reviews, and quickly gauges travelers’ opinions on the airline’s offerings. We summarize them into concise and informative snippets to help you understand how other travelers feel about ANZ.

Airline ratings and reviews from Skytrax
Airline ratings and reviews from Tripadvisor
Airline ratings and reviews from Kayak
Airline ratings and reviews from Trustpilot

Passenger reviews

An overview of the passenger experience on Air New Zealand — encompassing both the strengths and weaknesses as reported by travelers:

Strengths

Weaknesses

Passenger's experience

Drawing from a diverse array of passenger feedback, this is what it's truly like to fly with Air New Zealand. Learn about the airline class of service, seating choices and comfort, baggage policies, Wi-Fi, and ticket flexibility.

What can I expect when flying with ANZ?

Flying with Air New Zealand promises a premium experience marked by attentive customer service, comfortable and innovative seating options, and a robust in-flight entertainment system.

While the airline has an award-winning safety record and is part of the prestigious Star Alliance, passengers may find its global reach somewhat limited and fares on the higher end. Nonetheless, its Airpoints frequent flyer program offers ways to offset costs, and the airline generally maintains a strong reputation for timeliness, although, like any carrier, it is not entirely immune to delays or cancellations.

Overall, expect a high-quality, reliable flying experience with a focus on passenger comfort and well-being.

What are the seating options?

Air New Zealand offers a variety of seating options designed to meet diverse travel needs and budgets. Here’s a breakdown:

Economy Class

  • Standard Economy: Basic amenities such as in-flight meals and entertainment, with options for seat selection.
  • Economy Skycouch: A unique feature allowing a row of three economy seats to be converted into a flat sleeping surface, providing additional comfort for couples or families on long-haul flights.

Premium Economy

This cabin class offers more legroom, wider seats, and enhanced meal options compared to the standard Economy Class. You’ll also enjoy priority boarding and other premium services.

Business Premier

The crème de la crème of Air New Zealand’s offerings, Business Premier provides fully lie-flat beds, direct aisle access for every seat, and a premium dining experience that includes gourmet meals and a wide selection of beverages. On top of that, passengers get access to premium lounges and priority boarding.

Is Air New Zealand economy comfortable?

Air New Zealand’s Economy Class is often cited for its higher-than-average comfort levels, especially when compared to other full-service carriers.

One of the distinguishing features is the innovative Economy Skycouch, which allows passengers to convert a row of three seats into a flat surface, enhancing comfort on long-haul flights. Even in the standard Economy seating, passengers can expect a reasonably spacious layout with adequate legroom and a seat pitch that allows for more relaxed positioning.

Amenities such as adjustable headrests, USB ports, and an interactive in-flight entertainment system add to the overall comfort. Meals and beverages, inclusive of the ticket price, also tend to receive positive reviews for quality and variety.

What is the baggage allowance?

Air New Zealand’s baggage allowances vary depending on the class of service, as well as the route. Below is a general guideline for typical baggage allowances:

Economy Class

  • Checked Baggage: Usually 1 piece up to 23 kg (50 lbs)
  • Hand Baggage: 1 carry-on bag up to 7 kg (15 lbs) and one small personal item such as a handbag or laptop bag

Premium Economy

  • Checked Baggage: Usually 2 pieces, each up to 23 kg (50 lbs)
  • Hand Baggage: 1 carry-on bag up to 7 kg (15 lbs) and one small personal item

Business Premier

  • Checked Baggage: Usually 3 pieces, each up to 23 kg (50 lbs)
  • Hand Baggage: 2 carry-on bags, each up to 7 kg (15 lbs), and one small personal item

Does Air New Zealand have Wi-Fi?

Yes, Air New Zealand offers in-flight Wi-Fi on select aircraft, specifically its Boeing 777-300, Boeing 777-200, and Airbus A320 and A321neo fleets.