Through the lens of AI
Online reviews from passengers are invaluable for determining if Air New Zealand is the right choice for you. However, manually sifting through countless reviews can be incredibly time-consuming and impractical.
As AI excels at quickly processing large volumes of data, we’re adopting it as a tool for sentiment analysis. It detects the emotional tone in Air New Zealand reviews, and quickly gauges travelers’ opinions on the airline’s offerings. We summarize them into concise and informative snippets to help you understand how other travelers feel about ANZ.





Is Air New Zealand
a low-cost (budget) airline?
No, Air New Zealand is not a budget airline but a traditional, full-service carrier. It is one of the largest airlines in New Zealand, a member of the Star Alliance, and it offers a broad spectrum of services that distinguish it from budget airlines. These include free checked baggage, complimentary meals and beverages (even in Economy), on-board amenities (blankets, pillows, sometimes noise-cancelling headphones) on long-haul flights, and a wide range of in-flight entertainment.
Furthermore, ANZ provides multiple travel classes, such as Economy, Premium Economy, Business — each with varying levels of comfort, space, and amenities. In contrast, budget airlines typically offer only Economy class with minimal benefits.
Passenger reviews
An overview of the passenger experience on Air New Zealand — encompassing both the strengths and weaknesses as reported by travelers:
Strengths
- Innovative seating options: Passengers frequently laud Air New Zealand for its inventive Economy Skycouch, a set of three economy seats that can be transformed into a flat surface. This feature provides extra comfort, especially on long-haul flights, setting the airline apart from competitors.
- Quality in-flight entertainment: Air New Zealand consistently receives high marks for its robust in-flight entertainment system. The touch-screen interface, extensive movie selection, and responsive system cater to a wide range of passenger preferences, making the flight experience much more enjoyable.
- Friendly and attentive service: The airline’s cabin crew is often highlighted for their exceptional customer service. Passengers note that the staff’s attention to detail and willingness to go the extra mile contribute significantly to a positive in-flight experience.
Weaknesses
- Limited route network: Although Air New Zealand offers excellent services, its network is somewhat limited compared to global giants. Some passengers note that the airline’s primary focus on the Pacific Islands and a handful of international destinations can be restrictive for those needing more extensive route options.
- High costs for upgrades: Many online reviews mention the relatively steep prices for cabin upgrades, particularly for Business Premier. These costs can deter passengers looking to enhance their travel experience but find the pricing prohibitive.
- Inconsistent lounge quality: While some of Air New Zealand’s lounges, such as those in Auckland and Wellington, receive positive reviews, others have garnered less favorable feedback for limited food options and overcrowding, especially during peak travel times.
Passenger's experience
Drawing from a diverse array of passenger feedback, this is what it's truly like to fly with Air New Zealand. Learn about the airline class of service, seating choices and comfort, baggage policies, Wi-Fi, and ticket flexibility.
What can I expect when flying with ANZ?
Flying with Air New Zealand promises a premium experience marked by attentive customer service, comfortable and innovative seating options, and a robust in-flight entertainment system.
While the airline has an award-winning safety record and is part of the prestigious Star Alliance, passengers may find its global reach somewhat limited and fares on the higher end. Nonetheless, its Airpoints frequent flyer program offers ways to offset costs, and the airline generally maintains a strong reputation for timeliness, although, like any carrier, it is not entirely immune to delays or cancellations.
Overall, expect a high-quality, reliable flying experience with a focus on passenger comfort and well-being.
What are the seating options?
Air New Zealand offers a variety of seating options designed to meet diverse travel needs and budgets. Here’s a breakdown:
Economy Class
- Standard Economy: Basic amenities such as in-flight meals and entertainment, with options for seat selection.
- Economy Skycouch: A unique feature allowing a row of three economy seats to be converted into a flat sleeping surface, providing additional comfort for couples or families on long-haul flights.
Premium Economy
This cabin class offers more legroom, wider seats, and enhanced meal options compared to the standard Economy Class. You’ll also enjoy priority boarding and other premium services.
Business Premier
The crème de la crème of Air New Zealand’s offerings, Business Premier provides fully lie-flat beds, direct aisle access for every seat, and a premium dining experience that includes gourmet meals and a wide selection of beverages. On top of that, passengers get access to premium lounges and priority boarding.
Is Air New Zealand economy comfortable?
Air New Zealand’s Economy Class is often cited for its higher-than-average comfort levels, especially when compared to other full-service carriers.
One of the distinguishing features is the innovative Economy Skycouch, which allows passengers to convert a row of three seats into a flat surface, enhancing comfort on long-haul flights. Even in the standard Economy seating, passengers can expect a reasonably spacious layout with adequate legroom and a seat pitch that allows for more relaxed positioning.
Amenities such as adjustable headrests, USB ports, and an interactive in-flight entertainment system add to the overall comfort. Meals and beverages, inclusive of the ticket price, also tend to receive positive reviews for quality and variety.
What is the baggage allowance?
Air New Zealand’s baggage allowances vary depending on the class of service, as well as the route. Below is a general guideline for typical baggage allowances:
Economy Class
- Checked Baggage: Usually 1 piece up to 23 kg (50 lbs)
- Hand Baggage: 1 carry-on bag up to 7 kg (15 lbs) and one small personal item such as a handbag or laptop bag
Premium Economy
- Checked Baggage: Usually 2 pieces, each up to 23 kg (50 lbs)
- Hand Baggage: 1 carry-on bag up to 7 kg (15 lbs) and one small personal item
Business Premier
- Checked Baggage: Usually 3 pieces, each up to 23 kg (50 lbs)
- Hand Baggage: 2 carry-on bags, each up to 7 kg (15 lbs), and one small personal item
Does Air New Zealand have Wi-Fi?
Yes, Air New Zealand offers in-flight Wi-Fi on select aircraft, specifically its Boeing 777-300, Boeing 777-200, and Airbus A320 and A321neo fleets.
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User Review
4.1 (681 votes)Air New Zealand reviews
We asked AI to go through thousands of online reviews about Air New Zealand and give you a clear, fair idea of what other travelers think about the airline. The AI puts together thousands of different passenger experiences to accurately describe the airline’s quality and performance. You save time spent on reading myriads of reviews published on tens of different websites.
This is an unbiased overview of general public opinion, where the review of just one person doesn’t sway the result. Please note that it is still an experimental feature.
About the author

Maksim Koval
Aviation industry expert, digital editor at Tiket2 since 2010, and the pioneering founder of the Air Traveler Club.
Maksim is a Bali-based seasoned travel writer, avid flyer, tinkerer, photographer, motorbiker, animal lover, and the truest evangelist of the company. His dedication to providing valuable insights and engaging content has established him as a trusted voice in the industry.
You can contact him via email at maksim[at]tiket2.com.