Through the lens of AI
Online reviews from passengers are invaluable for determining if Air India is the right choice for you. However, manually sifting through countless reviews can be incredibly time-consuming and impractical.
As AI excels at quickly processing large volumes of data, we’re adopting it as a tool for sentiment analysis. It detects the emotional tone in Air India reviews, and quickly gauges travelers’ opinions on the airline’s offerings. We summarize them into concise and informative snippets to help you understand how other travelers feel about Air India.
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Is Air India
a low-cost (budget) airline?
No, Air India is not a budget airline but a traditional, full-service carrier. It is one of the largest airlines in India, a member of the Star Alliance, and it offers a broad spectrum of services that distinguish it from budget airlines. These include free checked baggage, complimentary meals and beverages (even in Economy), on-board amenities (blankets, pillows, sometimes noise-cancelling headphones) on long-haul flights, and a wide range of in-flight entertainment.
Furthermore, Air India provides multiple travel classes, such as Economy, Premium Economy, Business, First — each with varying levels of comfort, space, and amenities. In contrast, budget airlines typically offer only Economy class with minimal benefits.
Passenger reviews
An overview of the passenger experience on Air India — encompassing both the strengths and weaknesses as reported by travelers:
Strengths
- Wide network: Air India has a wide network of domestic and international flights, connecting major cities and tourist destinations worldwide. This makes it a convenient choice for travelers, especially those visiting India or traveling between India and other countries.
- Friendly and attentive staff: Many passengers praise the friendly and attentive service provided by Air India staff, both on the ground and in the air.
- Affordable fares: Air India offers competitive fares, especially on domestic flights.
Weaknesses
- Flight delays and cancellations: Air India has a history of flight delays and cancellations, which can be frustrating for passengers.
- Poor on-board amenities: Some passengers complain about the quality of onboard amenities on Air India flights, such as the food, entertainment system, and seats.
- Lack of consistency: There is a lack of consistency in the quality of service Air India provides. Some passengers have positive experiences, while others have negative experiences. This can make it difficult for passengers to know what to expect when flying with Air India.
Passenger's experience
Drawing from a diverse array of passenger feedback, this is what it's truly like to fly with Air India. Learn about the airline class of service, seating choices and comfort, baggage policies, Wi-Fi, and ticket flexibility.
What can I expect when flying with Air India?
When flying with Air India, you can expect a vast network of routes and generally friendly, attentive staff, making it a convenient and comfortable option for diverse travel needs.
However, the airline’s track record with flight delays and inconsistent service quality leaves room for improvement. Onboard amenities like food and entertainment systems often receive mixed reviews. Despite these drawbacks, Air India’s competitive fares, particularly on domestic routes, offer decent value for money but with a varying degree of passenger satisfaction.
What are the seating options?
- Economy Class: Standard seating with basic amenities, offering a cost-effective way to travel. In-flight entertainment and meal service are typically included
- Premium Economy: A step up from Economy, this class offers more legroom, enhanced meal options, and priority boarding.
- Business Class: Featuring spacious seats that often convert into flat beds, Business Class also provides an elevated dining experience, additional baggage allowance, and lounge access.
- First Class: The pinnacle of luxury, First Class on Air India includes private suites or pods, gourmet dining, and personalized service, along with the perks of Business Class.
Is Air India economy comfortable?
Air India’s Economy Class offers a moderate to high level of comfort, according to official seat specifications and passenger reviews.
The Boeing 787-8 Dreamliner, commonly used for long-haul flights, offers a seat pitch of 31 to 33 inches and a seat width of 17.5 inches. In-flight entertainment is robust, but the quality of meals and customer service has received mixed reviews.
Overall, Air India’s Economy Class meets industry standards in seat dimensions and entertainment, although there are areas, such as cabin cleanliness and food quality, that could see improvement.
What is the baggage allowance?
Air India Baggage Allowance: Your Definitive Guide by Class
Economy Class:
- Hand Baggage: 1 piece, up to 8 kg (17.6 lbs)
- Checked Baggage: 1 piece, up to 25 kg (55 lbs) for domestic flights; 2 pieces, each up to 23 kg (50.7 lbs) for international flights
Premium Economy:
- Hand Baggage: 1 piece, up to 8 kg (17.6 lbs)
- Checked Baggage: 2 pieces, each up to 23 kg (50.7 lbs) for international flights
Business Class (Also known as Executive Class):
- Hand Baggage: 1 piece, up to 8 kg (17.6 lbs)
- Checked Baggage: 2 pieces, each up to 35 kg (77 lbs) for domestic flights; 2 pieces, each up to 32 kg (70.5 lbs) for international flights
First Class:
- Hand Baggage: 1 piece, up to 8 kg (17.6 lbs)
- Checked Baggage: 3 pieces, each up to 32 kg (70.5 lbs) for international flights
Does Air India have Wi-Fi?
Air India does not offer in-flight Wi-Fi connectivity across its fleet.
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