By Maksim Koval, 6 July 2025

How to contact Air India customer care?

The primary way to contact Air India customer care is via their call center: +1800 5691 444. However, during peak call times, turning to direct messaging on social media may yield quicker responses. For detailed discussions of complex issues, sending an e-mail is often the best option.

This guide will empower you with effective tactics to elicit prompt responses from Air India customer service. From the ground up, let’s explore your options. Depending on the nature of your query, several channels are at your disposal:

Air India contact numbers

Air India ServiceContact Phone Number
Primary customer care+1800 5691 444
International customer care+91 8062779200
Reservations
+1800 5691 444
Frequent flyer program (Maharaja Club)+91 1169328888
Refunds+91 8062779200
Baggage services+91 8062779200
Lost and found+91 8062779200
Special assistance+91 8062779200
Cargo+91 9667106666
Pet travel+91 9667106666
Customer Relations+91 8062779200
Phones by countryPhones by city

Automated phone systems are widespread today. Trying to skip their automated menus by saying “agent” (or anything else) can only make your call longer. Instead, state your purpose slowly and clearly to ensure you’re directed to the appropriate queue.

Air India international contact numbers

International customer care can handle your booking just like the main call center. Instead of competing for time with the hotline in India, jump the line by dialing those in other countries — Canada, Nepal, Qatar, UK, US — for example. Travelers report that the Air India support in those countries has much shorter wait times, sometimes just a few minutes.

As a last resort, head for the foreign language-speaking call center. It will help if you are comfortable with that language, but there’s a chance that the hotline staff also speaks English.

Airline CS phone numbers by country
CountryAir India Phone Number
Australia +61 3 7019 8270
Canada+1 888 634 1407 (Toll Free)
France+33 1 87 40 6644
Germany+49 69 2551 1337
Singapore+65 3157 3780
UK+44 203 757 2760
USA+1 888 634 1407 (Toll Free)

Air India WhatsApp number

To contact Air India via WhatsApp, use +9667034444 number. Once you’ve added the number to your contacts, you can start a conversation by sending a message.

You can use Air India WhatsApp number to get help with your reservation, get information about your flight, or ask other questions regarding your trip. It is a secure way to contact airline’s customer support, as all messages are encrypted.

Alternatively, to avoid high rates for international calls, you can use Wi-Fi calling or VoIP services.

Wi-Fi calling lets you place phone calls via a Wi-Fi network rather than a cellular network, much like WhatsApp, helping you avoid any roaming charges. Most carriers and smartphones support Wi-Fi calling, but you’ll need to enable it in your phone’s settings. Please note that Wi-Fi calling is restricted in countries like China, Egypt, Oman, Qatar, Saudi Arabia, and UAE.

YouTube video
Wi-Fi calling for beginners: how it works, and why you should care.

VoIP apps like Skype, Viber, Google Voice or Talkatone are another way to call Air India international numbers cheaply. In a manner similar to WhatsApp, they tap into the internet to place calls. While not free, these services offer competitively low rates for calls to both landlines and mobile phones. Costs generally range between $0.01 and $0.20 per minute, subject to the country and service provider being called.

In 2017, the EU has abolished roaming charges within its territory. If you’re within the EU and you place a call to a Air India number located in the EU, it will be priced as domestic call — with a capped cost of 19 cents (plus VAT) per minute.

Air India phone numbers by city

Your regional Air India helpline often has more specific knowledge about local airports, regulations, and services. They may be able to provide more detailed and relevant information.

Most agents have good English proficiency. The regional lines will likely have representatives who are also fluent in the local language; if you feel more comfortable communicating in your first language, look for the phone number for your nearest location.

Calling a regional center means you’re likely calling within your time zone — this can make it easier to reach someone during business hours.

Airlines CS phone numbers by city
CityAir India Phone Number
Frankfurt +49 69 2551 1337
London+44 203 757 2760
Paris+33 1 87 40 6644
New York+1 888 634 1407
Singapore+65 3157 3780
Sydney +61 3 7019 8270
Vancouver+1 888 634 1407

Third-party apps like DoNotPay can save you time by placing a call and enduring hold times on your behalf. By using tricks, the app tries to get a human on the line quickly (it has built a database of priority customer care numbers). Then it calls you back and connects you to the agent. DoNotPay is a paid service and currently supports US numbers only (expansion to other countries is underway).

Air India email address

Air India does not offer a direct email address for customer support. Instead, passengers can send them email through the online form. The form serves as the primary means of email communication, suitable for delivering feedback or making inquiries.

Alternatively, you can reach out to one of airline’s local offices. Some of these branches openly share their email addresses online, providing a more localized channel for correspondence.

Email addresses by department

If your inquiry go beyond general customer support, contacting a specific department within the airline may be necessary. We’ve compiled these special-purpose email addresses in the table below. Nonetheless, always respect the contact methods provided by Air India — only reach out to the relevant department for your inquiry.

Email addresses by department
CountryAir India Email Address
Cargocargocare@airindia.com

If you want to send an email to one of Air India’s employees, try the popular email format used by many companies: First.Last@airindia.com. For example, to email Jane Doe who works at the airline, use Jane.Doe@airindia.com.

Air India sales and ticketing offices

Air India ticketing and sales offices are often found in major cities and airports. They provide essential services such as ticket reservations, flight rescheduling, cancellations, frequent flyer award tickets, and information about various services offered by the airline. When you encounter a problem with your booking that can’t be resolved online, the sales office is the right place to seek assistance.

Here’s the list of Air India offices and regional branches around the world:

[ Airline CS Offices ]
City (Country)Air India Office Address / Phone
Australia

Suite 303 | Level 3 | 838 Collins Street | Melbourne | VIC 3008 | Australia

China

1705, OOCL Plaza 841 Yan'an Middle Road, Jing'an, Shanghai

France

5, rue des colonnes, Paris -75002

Germany

Kaiserstr.11, 60311 Frankfurt am Main

India

CR2 Shopping Mall, Plot No. A240/240, Barrister Rajni Patel Road, Opp. Bajaj Bhawan, Backbay Reclamation Scheme III, Nariman Point, Mumbai 400021 (MH)

Nepal

Kamalpokhari, Hattisar, Kathmandu.

Oman

Mezzanine floor, building No.325, Above Khimji’s Aalami Showroom (Near City Seasons Hotel), Way Number 281, Al KhuwairMuscat, Sultanate of Oman

Saudi Arabia

Kanoo Center, Madinah Road, P O Box 5781,Jeddah 21432

UAE

Dar Al Salam building, Near Salahudeen Metro Station, Salahudheen St.,Deira, Dubai, UAE

United Kingdom

11th Floor, Great west house, Great west road , Brentford, Middlesex, TW8 9DF

Air India live chat (meet AI.g)

Air India live chat is a fast way to get help from the airline 24/7. Its A.I.-powered chatbot AI.g serves as a live agent — it can accurately answer flight-related queries, and handle even complex issues.

Air India AI.g bot is the modern breed of chatbots that use A.I. (Artificial Intelligence) powered software to analyze and “understand” the human language. It offers a similar range of capabilities like ChatGPT, simulating natural conversation, skillfully discerning user intent, and making message exchanges feel intuitive rather than scripted.

The quality of answers is excellent for popular questions and common problems such as ticket changes, flight status checks, seat selection, or baggage information. This ‘live agent’ can also assist with more complex tasks like booking flights or requesting refunds.

To access the Air India webchat and talk to a live agent, visit the airline’s website.

For security reasons, live chat agents cannot proces sensitive payment information. To make purchases (like ticket changes or additional baggage), you’ll be redirected to a secure payment portal or advised to call Air India directly.

Feedback: How to file a formal complaint?

To formally lodge a complaint with Air India, begin by using the carrier’s designated feedback channels. Detailed instructions for reporting problems can be found on their official website. Retain all pertinent documents — boarding passes, receipts, tickets, and email correspondences — as they may be needed to support your case.

Air India does not provide an email address that could be used to send a feedback or compalints. To file a formal complaint, you can use the online form on the airindia.com website. Remember to include the necessary details, clearly stating the nature of your complaint. Air India will reply to your complaint within a few working days.

For direct, pesonal assistance, passengers wishing to share their feedback or discuss encountered issues can speak to a representative by dialing +91 8062779200.

If all else fails, email the CEO. Write a polite complaint email briefly explaining your situation and kindly requesting their assistance. While the CEO may not personally respond, their team usually takes prompt action. Often, the outcome can be even better than what you had hoped for. Use services like Hunter.io or Spokeo to find the email address of the Air India CEO.

Premium hotline
for Maharaja Club members

Maharaja Club, Air India‘s loyalty program provides dedicated phone number for members, with shorter waiting times than the standard hotline. If you are a Maharaja Club member with Red, Silver, Gold, Platinum status, you can dial +91 1169328888 to reach frequent flyer program (FFP) customer care in India.

Dedicated customer service for the Maharaja Club FFP can assist you with verifying your reward point balance, making flight reservations, processing the flight redemption and upgrades, or just addressing any queries you might have about the loyalty program.

You can also contact Maharaja Club international numbers: +1 888 634 1407 (USA & Canada), +44 203 757 2760 (UK), +61 3 7019 8270 (Australia), +33 1 87 40 6644 (France), +49 69 2551 1337 (Germany), +65 3157 3780 (Singapore).

Air India doesn’t offer a dedicated email address for Maharaja Club customer care.

If you find yourself already at the airport, consider seeking aid from an airline agent at the Air India lounge. Their team is often capable of addressing same-day issues or can offer you a direct airport line, bypassing the queue. However, ensure you’re eligible for lounge access beforehand, as it’s generally reserved for top-tier frequent flyer members.

Contacting Air India on social media

Getting phone help from Air India often means long waits. So here’s our advice: before calling the helpline, try to get a quick fix by contacting them via social media — Facebook, Twitter. Many travelers are reporting that they get a faster response there. Most large airlines have teams of social media specialists; in our experience, it’s the easiest way to resolve an issue.

Craft a concise and polite message explaining your issue or inquiry. Include relevant details like your booking reference or flight information. If you don’t hear back within a reasonable timeframe, send a follow-up message.

Use this trick to contact the airline faster: mention @airindia in a tweet about your issue. Air India team will often notice it immediately and provide an answer. It’s a method we recommend if your issue is particularly urgent.

Contact the airline faster: ()

FAQ

What is the hotline response time?

The average wait time for Air India representatives is between 5 and 50 minutes — depending on when you're calling. However, when the airline gets hit with an unprecedented wave of calls amid mass cancellations, you should be prepared for much longer waiting times.

Like most airlines, Air India employs a certain number of staff in its hotline — sufficient to serve customers under standard conditions. If these conditions change (sudden flight delays and cancellations, peak travel times such as school holidays, etc.), the airline usually allocates more resources to customer service to address the increased demand.

Where can I find Air India service desk at the airport?

Air India houses its main service desk at Indira Gandhi International Airport DEL in Delhi, India. The airport serves as the primary hub airport for the carrier, coordinating the lion's share of its flight operations. The Air India representatives at this airport desk provide comprehensive customer care for passengers: booking changes, refunds, upgrading flights, special assistance requests, etc.

You’ll also find Air India service desks at other major airports in its network: Vienna International Airport VIE.

Not all airports serviced by Air India maintain its help desks. Their presence depends on the airline's scale of operations, airport size, and arrangements with other airlines. Smaller airports with sparse Air India flights or those primarily catering to regional traffic may lack a dedicated service desk.

If you’re flying with the Indian carrier and aren’t sure whether there will be a service desk at the departure airport, check the airline’s and the airport's websites. Alternatively, contact customer service for the most up-to-date information.

Missed Air India flight contact number

If you think you're going to miss a flight, call Air India immediately at +91 8062779200. The sooner your airline knows that you'll be late, the more options it has to fix it. Air India often charges you for a new ticket if you miss a flight, but there are important exceptions. To find out if you qualify, you need to act fast. Calling the airline ASAP can significantly increase your chances of getting rebooked on the next flight at no additional charge.

How to request a callback from Air India?

Air India does not provide a callback option. However, you can still potentially get an airline representative to call you back:

  1. Try to initiate contact by reaching out to Air India through the channels they offer — email, live chat, social media, or the hotline.
  2. Clearly state that you would prefer to be contacted by a phone call (callback)
  3. Briefly explain your issue or question; include your phone number and the best times to reach you.
  4. Follow up: if you don’t get a response within a reasonable timeframe, try reaching out again.

What is Air India Business Class contact number?

Several airlines offer premium, dedicated phone lines exclusively for their Business Class passengers — recognizing the investment they make when they opt for a higher level of comfort.

However, Air India does not offer a dedicated phone number for Business Class customers. Instead, they can contact the airline’s general customer care line. Although this might involve some waiting, the airline prioritizes assisting their high-tier customers as quickly as possible.

Should I contact my travel agent instead of CS?

Yes, if you find airline customer care burdensome, you may ask your travel agent for help. An agent can remove all that drama from your booking experience. Good travel agents have dedicated  "air teams" behind them (who have relationships with airlines) and often work via a bigger agency leveraging its robust networks and connections.

When Air India cancels a flight or makes a change to your itinerary, travel agents have the power to handle this for you on your behalf. They don’t even need to speak to the airline in most cases since they have access to the backend of a booking system and are permitted to make changes to your reservation. Sometimes, they can even “bend” the rules.

The best thing: you’ll typically pay the same price for the flight ticket. Commissions made by agents generally come from the airline side, not the customer side.

What is the location and contact for head office?

Air India HQ (headquarters, head office, corporate office) serves as the principal business hub for the airline, its center of planning, coordination, and execution. The head office manages most of the airline's national functions, including finance, legal affairs, human resources, and marketing. It is also the central workspace for Air India's executive team, including the CEO, CFO, and key managerial staff. The headquarters oversees all other offices and branches, which report back to this 'nerve center' of operations.

How to call Air India from ?

Passengers in can contact Air India by dialing this customer service phone number: .

How to call Air India from ?

If you're in and need to reach out to Air India, call its hotline: .

How to call Air India from ?

To call Air India from , dial . Follow the voice prompts to get in touch with the correct airline's department or its representative. This line is equipped to handle a range of inquiries — including reservations, flight information, customer service, and more.

What is Air India reservations phone number?

The main phone number for Air India reservations is +1800 5691 444. If you require assistance with your flight ticket, you can also call the airline's regional call center or local ticketing office. Please note that the company may charge an additional fee for reservations made over the phone.

What is Air India rebooking hotline?

To rebook your flight with Air India, first review their current conditions and policies, as these occasionally change. Then contact their main call center at +1800 5691 444.

It's recommended to consult the rebooking with an airline representative as it enables you to discuss changes to your itinerary and explore all available flight options in detail. Be aware that rebooking may incur a fee.

Appendices

Additional contacts. Source: Air India.

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Air India offices
CountryFinnair Phone Number
AustraliaOperating from SYD Airport Office
AustriaVienna International Airport, Office Park 1,Steige 2, TOP B03/02, A-1300 Schwechat
BahrainGround Floor, Kanoo Commercial Building, Phase - 2, Building No. 52, Block No. 304, Abu Obeidah Avenue, Manama, Kingdom of Bahrain
BangladeshRM Centre, 5th Floor,101 Gulshan Avenue, Gulshan-2,Dhaka-1212, Bangladesh.
CyprusC/o Orthodoxou Aviation Ltd, Orthodoxou Tower, 44 United Nations Street, 6042, Larnaca, Cyprus
DenmarkVester Farimagsgade 3, 1st floor, 1606 Copenhagen
GreeceC/o Asian Aviation, 501 Vouliagmenis Avenue, 16341 Ilioupolis, Athens, Greece.
Hong Kongc/o TAM Group Limited, Suite 1203B, 12/F., Tower 1, Admiralty Centre, 18 Harcourt Road, Hong Kong.
IndiaAir India, Everest House, Ground Floor, 46C Jawaharlal Nehru Road, Kankaria Estate, Park Street, Kolkata, 700071
IndiaJK Bank Building Residency Road Srinagar
IndiaOffice No. 101, First Floor, Vijaya Tower, Near SBI Main Branch, Civil Lines, Jalandhar 144001
IndiaAir India Reservation Office, Sri Aurobindo Marg Road, Near Jor Bagh Metro Station Gate no. 3., Safdarjung Airport,
New Delhi-110003
IndiaBLOCK-F, K, JC Rd, opp. LIC HEAD OFFICE, TOWN HALL, Bengaluru, Karnataka 560002
IsraelOpen Sky For Air India, 25 Ben Yehuda St. Tel-Aviv 6380602
ItalyVia Ostiense, 75 E 00154 Rome, Italy
Japan2F Uchisaiwaicho Daibiru Bldg.
1-3-3, Uchisaiwaicho, Chiyoda-ku, Tokyo 100-0011
KenyaOffice No. 1, 1st Floor, Stellato Mall, 35 Muthithi Road, Westlands Nairobi.
KuwaitAl Hilaliah Building, Ground Floor, Al Soor Street, P.O.Box 594, Safat 13006, Kuwait City, Kuwait
MalaysiaE04C0, 4th Floor, East Block, Wisma Golden Realty, No. 142B, Jalan Ampang, 50450 Kuala Lumpur, Malaysia.
MauritiusAir India Limited, Ground Floor, Harbour Front Building, John Kennedy Street, 11302 Port Louis, Republic of Mauritius
MyanmarNo 75, Shwebonthar road, Pabedan ts, Yangon 11141
NetherlandsZoutsteeg 2-C, 1012 LX Amsterdam, The Netherlands
OmanAL Nahada Street, P.code.211, Building no.105, P.O Box no.35, Salalah, Oman
PhilippinesC/o Airesources Inc., 2nd Floor, The Pilgrims' Center, 758 Pablo Ocampo St., Malate, Manila 1004, Philippines.
QatarBuilding No.17, Zone 24, Street No. 84, Al Rawabi Street, Al Muntazah Area, Doha, Qatar
Saudi ArabiaAir India Ltd.
C/o Yusuf Bin Ahmed Kanoo Company Ltd, King Abdul Aziz Road, Near Hotel Crowne Plaza Minhal,P.O. Box - 753,Riyadh-11421,KSA
Saudi ArabiaManager, Air India Ltd, Airline Center, Kanoo Bldg, King Abdul Aziz Road, Near Silver Tower, Al Khobar 31952, Eastern Province, Saudi Arabia.
Singapore71 Robinson Road, #14-129, Singapore S068895.
South KoreaAir India,15F, Gwanghwamun G Square, 12, Sejong-daero 22-gil, Jung-gu,Seoul, 04520 Republic of Korea.
Sri LankaGround Floor, No.209, Srimath Anagarika Dharmpala Mawatha, Colombo-07
SwitzerlandThurgauerstrasse 132, 8152 Opfikon, Zurich, Switzerland.
ThailandAir India Limited 8/16, 4th Floor, North Sathorn Road, Silom Sub District, Bang Rak Dis Bangkok, Bangkok 10500 Thailand.
UAESharjah-2 Building,Al Arouba St., Rolla, Opposite KFC, Sharjah, UAE
UAEM/s Abu Dhabi Travel Bureau, Air India Limited, Bader Tower, Near Abu Dhabi Chamber of Commerce,Airport Road, P.O.Box:46889,Abu Dhabi
UAEM/s.Abu Dhabi Travel Bureau, Air India Limited, Al Otaiba Building, Near ADCB,Al Jahili Area,Al Ain , P.O.Box - 1772
VietnamC/o T & T Global Travel Services Company Limited, 9th Floor, Transimex Building, 172 Hai Ba Trung Street, Da Kao Ward, District 01, Ho Chi Minh City, Vietnam.