Air China customer service, contact numbers and hotline
Skip the queue, get help faster!

The average wait time for Air China representatives is between 5 and 50 minutes — depending on when you're calling. However, when the airline gets hit with an unprecedented wave of calls amid mass cancellations, you should be prepared for much longer waiting times.

Like most airlines, Air China employs a certain number of staff in its hotline — sufficient to serve customers under standard conditions. If these conditions change (sudden flight delays and cancellations, peak travel times such as school holidays, etc.), the airline usually allocates more resources to customer service to address the increased demand.

Air China houses its main service desk at Beijing Capital International Airport PEK in Beijing, China. The airport serves as the primary hub airport for the carrier, coordinating the lion's share of its flight operations. The Air China representatives at this airport desk provide comprehensive customer service for passengers: booking changes, refunds, upgrading flights, special assistance requests, etc.

You’ll also find Air China service desks at other major airports in its network: Frankfurt Airport FRA, Melbourne Airport MEL, Montréal–Trudeau International Airport YUL, Suvarnabhumi Airport BKK, Singapore Changi Airport SIN.

Not all airports serviced by Air China maintain its help desks. Their presence depends on the airline's scale of operations, airport size, and arrangements with other airlines. Smaller airports with sparse Air China flights or those primarily catering to regional traffic may lack a dedicated service desk.

If you’re flying with the Chinese carrier and aren’t sure whether there will be a service desk at the departure airport, check the airline’s and the airport's websites. Alternatively, contact customer service for the most up-to-date information.

If you think you're going to miss a flight, call Air China immediately at +0086-10-95583. The sooner your airline knows that you'll be late, the more options it has to fix it. Air China often charges you for a new ticket if you miss a flight, but there are important exceptions. To find out if you qualify, you need to act fast. Calling the airline ASAP can significantly increase your chances of getting rebooked on the next flight at no additional charge.

Air China does not provide a callback option. However, you can still potentially get an airline representative to call you back:

1. Try to initiate contact by reaching out to Air China through the channels they offer — email, live chat, social media, or the hotline.
2. Clearly state that you would prefer to be contacted by a phone call (callback)
3. Briefly explain your issue or question; include your phone number and the best times to reach you.
4. Follow up: if you don’t get a response within a reasonable timeframe, try reaching out again.

Several airlines offer premium, dedicated phone lines exclusively for their Business Class passengers — recognizing the investment they make when they opt for a higher level of comfort.

However, Air China does not offer a dedicated phone number for Business Class customers. Instead, they can contact the airline’s general customer service line. Although this might involve some waiting, the airline prioritizes assisting their high-tier customers as quickly as possible.

Yes, if you find airline customer care burdensome, you may ask your travel agent for help. An agent can remove all that drama from your booking experience. Good travel agents have dedicated  "air teams" behind them (who have relationships with airlines) and often work via a bigger agency leveraging its robust networks and connections.

When Air China cancels a flight or makes a change to your itinerary, travel agents have the power to handle this for you on your behalf. They don’t even need to speak to the airline in most cases since they have access to the backend of a booking system and are permitted to make changes to your reservation. Sometimes, they can even “bend” the rules.

The best thing: you’ll typically pay the same price for the flight ticket. Commissions made by agents generally come from the airline side, not the customer side.

Air China’s head office is located in Beijing, China:

Air China Room 4004, F4,
16 Tianzhu West Road, Tianzhu Airport Economic Development Zone,
Shunyi District, Beijing 101312,
China
Phone: +0086-10-95583

Air China HQ (headquarters, head office, corporate office) serves as the principal business hub for the airline, its center of planning, coordination, and execution. The head office manages most of the airline's national functions, including finance, legal affairs, human resources, and marketing. It is also the central workspace for Air China's executive team, including the CEO, CFO, and key managerial staff. The headquarters oversees all other offices and branches, which report back to this 'nerve center' of operations.

Passengers in Australia can contact Air China by dialing this customer service phone number: +61-3-86025555.

If you're in UK and need to reach out to Air China, call its hotline: +44-20-32750200.

To call Air China from US, dial +1-800-882-8122. Follow the voice prompts to get in touch with the correct airline's department or its representative. This line is equipped to handle a range of inquiries — including reservations, flight information, customer service, and more.

The main phone number for Air China reservations is +0086-10-95583. If you require assistance with your flight ticket, you can also call the airline's regional call center or local ticketing office. Please note that the company may charge an additional fee for reservations made over the phone.

To rebook your flight with Air China, first review their current conditions and policies, as these occasionally change. Then contact their main call center at +0086-10-95583.

It's recommended to consult the rebooking with an airline representative as it enables you to discuss changes to your itinerary and explore all available flight options in detail. Be aware that rebooking may incur a fee.