Through the lens of AI
Online reviews from passengers are invaluable for determining if Air Belgium is the right choice for you. However, manually sifting through countless reviews can be incredibly time-consuming and impractical.
As AI excels at quickly processing large volumes of data, we’re adopting it as a tool for sentiment analysis. It detects the emotional tone in Air Belgium reviews, and quickly gauges travelers’ opinions on the airline’s offerings. We summarize them into concise and informative snippets to help you understand how other travelers feel about Air Belgium.
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Is Air Belgium
a low-cost (budget) airline?
No, Air Belgium is not a budget airline but a traditional, full-service carrier. It is one of the largest airlines in Belgium, and it offers a broad spectrum of services that distinguish it from budget airlines. These include free checked baggage, complimentary meals and beverages (even in Economy), on-board amenities (blankets, pillows, sometimes noise-cancelling headphones) on long-haul flights, and a wide range of in-flight entertainment.
Furthermore, Air Belgium provides multiple travel classes, such as Economy, Premium Economy, Business — each with varying levels of comfort, space, and amenities. In contrast, budget airlines typically offer only Economy class with minimal benefits.
Passenger reviews
An overview of the passenger experience on Air Belgium — encompassing both the strengths and weaknesses as reported by travelers:
Strengths
- Cabin crew and service: Passengers frequently praise the cabin crew of Air Belgium for their service. Reviews highlight the friendly and attentive nature of the crew members, contributing positively to the overall flight experience.
- Cabin comfort: Air Belgium’s cabin comfort is another aspect that receives commendation. Travelers appreciate the comfort of the seats and the general cabin environment, which enhances their travel experience.
- In-flight entertainment and Wi-Fi: The airline’s in-flight entertainment and WiFi services are well-regarded. Passengers value the entertainment options available, which add to the enjoyment of their journey.
Weaknesses
- Customer service issues: There are instances where Air Belgium’s customer service has been criticized, particularly in relation to handling booking problems and overall responsiveness.
- Inconsistencies in onboard services: Some passengers have reported inconsistencies in the airline’s onboard services, including variations in food quality and availability of amenities.
- Operational challenges: Operational issues, such as changes in flight schedules and management of flight disruptions, have been highlighted as areas of concern by some passengers.
Passenger's experience
Drawing from a diverse array of passenger feedback, this is what it's truly like to fly with Air Belgium. Learn about the airline class of service, seating choices and comfort, baggage policies, Wi-Fi, and ticket flexibility.
What can I expect when flying with Air Belgium?
When flying with Air Belgium, you can expect a full-service experience with a focus on cost-effectiveness.
The airline offers three cabin classes – Business, Premium Economy, and Economy – each providing different levels of comfort. Passengers generally appreciate the friendly cabin crew and the in-flight entertainment options, although there may be some variability in service quality. With a recent shift in operations, Air Belgium’s destination network is more limited compared to other carriers.
Overall, the airline offers a fair balance of price and service quality for long-haul travel.
What are the seating options?
Air Belgium offers three seating classes:
- Economy Class: Basic comfort with standard amenities.
- Premium Economy Class: Extra legroom and enhanced services.
- Business Class: Lie-flat seats and premium services including lounge access.
Is Air Belgium economy comfortable?
Air Belgium’s Economy Class is generally considered comfortable as a budget-friendly option.
The seats are standard for long-haul flights, offering a basic comfort level suitable for shorter durations. Passengers can access in-flight entertainment and meals, but the amenities are more limited than higher classes. While it may not have the luxury of Premium Economy or Business Class, it provides a satisfactory experience for travelers looking for an economical option.
What is the baggage allowance?
Air Belgium’s baggage allowance is structured as follows:
- Business Class: 2 pieces, each up to 32 kg.
- Premium Class: 2 pieces, each up to 23 kg.
- Economy Class: 1 piece, up to 23 kg.
Does Air Belgium have Wi-Fi?
Air Belgium offers Wi-Fi services on their flights.
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