How to contact Air Arabia
customer care?

The primary way to contact Air Arabia customer care is via their call center: +971 6 558 0000. However, during peak call times, turning to direct messaging on social media may yield quicker responses. For detailed discussions of complex issues, sending an e-mail is often the best option.

This guide will empower you with effective tactics to elicit prompt responses from Air Arabia customer service. From the ground up, let’s explore your options. Depending on the nature of your query, several channels are at your disposal:

Air Arabia contact numbers

Air Arabia ServiceContact Phone Number
Primary customer care+971 6 558 0000
International customer care+971 6 558 0000
Reservations
+971 6 558 0000
Frequent flyer program (AirRewards)+971 6 558 0000
Refunds+971 6 558 0000
Baggage services+971 6 558 0000
Lost and found+971 6 558 0000
Special assistance+971-6-558 0000
AirArabia Holidays+971-6-558 0000
Cargo+971-6-558 0000
Pet travel+971-6-558 0000
Customer Relations+971-6-558 0000
Phones by countryPhones by city

Automated phone systems are widespread today. Trying to skip their automated menus by saying “agent” (or anything else) can only make your call longer. Instead, state your purpose slowly and clearly to ensure you’re directed to the appropriate queue.

Air Arabia international contact numbers

International customer care can handle your booking just like the main call center. Instead of competing for time with the call centers in United Arab Emirates, jump the line by dialing those in other countries — India, Malaysia, Qatar, Saudi Arabia, Thailand — for example. Travelers report that the Air Arabia support in those countries has much shorter wait times, sometimes just a few minutes.

As a last resort, head for the foreign language-speaking call center. It will help if you are comfortable with that language, but there’s a chance that the hotline staff also speaks English.

Airline CS phone numbers by country
CountryAir Arabia Phone Number
India+(022) 61075000
Jordan +962 6 5629111
Malaysia +60 3 2691 7100
Nepal +977 1 4544332
Qatar +44073443
Saudi Arabia+(012) 6102920
Sri Lanka +(011) 23939945
Thailand +02-6351765-68
Turkey +(0212) 2415184
United Arab Emirates+(02) 8153455

In 2017, the EU has abolished roaming charges within its territory. If you’re within the EU and you place a call to a Air Arabia number located in the EU, it will be priced as domestic call — with a capped cost of 19 cents (plus VAT) per minute.

Air Arabia WhatsApp number

To contact Air Arabia via WhatsApp, use +971600508001 number. Once you’ve added the number to your contacts, you can start a conversation by sending a message.

You can use Air Arabia WhatsApp number to get help with your reservation, get information about your flight, or ask other questions regarding your trip. It is a secure way to contact airline’s customer support, as all messages are encrypted.

Alternatively, to avoid high rates for international calls, you can use Wi-Fi calling or VoIP services.

Wi-Fi calling lets you place phone calls via a Wi-Fi network rather than a cellular network, much like WhatsApp, helping you avoid any roaming charges. Most carriers and smartphones support Wi-Fi calling, but you’ll need to enable it in your phone’s settings. Please note that Wi-Fi calling is restricted in countries like China, Egypt, Oman, Qatar, Saudi Arabia, and UAE.

YouTube video
Wi-Fi calling for beginners: how it works, and why you should care.

VoIP apps like Skype, Viber, Google Voice or Talkatone are another way to call Air Arabia international numbers cheaply. In a manner similar to WhatsApp, they tap into the internet to place calls. While not free, these services offer competitively low rates for calls to both landlines and mobile phones. Costs generally range between $0.01 and $0.20 per minute, subject to the country and service provider being called.

Air Arabia phone numbers by city

Your regional Air Arabia helpline often has more specific knowledge about local airports, regulations, and services. They may be able to provide more detailed and relevant information.

Most agents have good English proficiency. The regional lines will likely have representatives who are also fluent in the local language; if you feel more comfortable communicating in your first language, look for the phone number for your nearest location.

Calling a regional center means you’re likely calling within your time zone — this can make it easier to reach someone during business hours.

Airlines CS phone numbers by city
CityAir Arabia Phone Number
Bangkok+02-6351765-68
Colombo+(011) 5777999
Doha+44073443
Istanbul+(0212) 2415184
Jeddah+(012) 6102920
Abu Dhabi+(02) 8153455
Amman +962 6 5629111
Kathmandu +977 1 4544587
Kuala Lumpur+60 3 2691 7100
Mumbai+(022) 61075000

Third-party apps like DoNotPay can save you time by placing a call and enduring hold times on your behalf. By using tricks, the app tries to get a human on the line quickly (it has built a database of priority customer care numbers). Then it calls you back and connects you to the agent. DoNotPay is a paid service and currently supports US numbers only (expansion to other countries is underway).

Air Arabia email address

Reach out to Air Arabia at this email address: customerrelations@airarabia.com. This is the primary email address for airline’s customer service, suitable for providing feedback or making inquiries. Alternatively, you can send them an email through the online form.

You can also reach out to one of airline’s local offices. Some of these branches openly share their email addresses online, providing a more localized channel for correspondence.

Regional email addresses

You can find a list of Air Arabia regional email addresses below:

Emails addresses by country
CountryAir Arabia Email Address
Russiaairarabia.russia@aviareps.com

Email addresses by department

If your inquiry go beyond general customer support, contacting a specific department within the airline may be necessary. We’ve compiled these special-purpose email addresses in the table below. Nonetheless, always respect the contact methods provided by Air Arabia — only reach out to the relevant department for your inquiry.

Email addresses by department
CountryAir Arabia Email Address
Complaint customerrelations@airarabia.com
Cargocargocare@airarabia.com
AirArabia Holidaysoutbound@airarabia.com

If you want to send an email to one of Air Arabia’s employees, try the popular email format used by many companies: First.Last@airarabia.com. For example, to email Jane Doe who works at the airline, use Jane.Doe@airarabia.com.

Air Arabia sales and ticketing offices

Air Arabia ticketing and sales offices are often found in major cities and airports. They provide essential services such as ticket reservations, flight rescheduling, cancellations, frequent flyer award tickets, and information about various services offered by the airline. When you encounter a problem with your booking that can’t be resolved online, the sales office is the right place to seek assistance.

Here’s the list of Air Arabia offices and regional branches around the world:

[ Airline CS Offices ]
City (Country)Air Arabia Office Address / Phone
India

Air Arabia, Unit No. 104,
Hyde Park, Saki Vihar Road, Saki Naka,
Mumbai - 400072

Jordan

Al Shmisani Issam Ajlooni Street- Building 06,
Amman

Malaysia

Oscar Travel Services,
Sdn Bhd Unit 01,02, Level 1, Menara Multi-Purpose,
Capital Square No: 8, Jalan Munshi Abdullah 50100
Kuala Lumpur, Malaysia

Nepal

P.O. Box No.15142 K.P.C. 171, Hattisar,
Kathmandu, Nepal

Qatar

IBA building, C ring Road,
Doha, Qatar

Saudi Arabia

SAAD CENTRE , SHOP NO 4,
BUILDING NO 4 A,
MEDINA ROAD - JEDDAH (OPPOSITE RIYADH BANK)

Sri Lanka

Nawaloka Aviation Pvt Ltd,
Building No 73 Sir James,
Peiris Mawatha,
Sri Lanka

Thailand

LTU Asia Aviation Services Co.,Ltd.
849 Vorawat Building, 21st Floor
Silom Road, Bangrak,
Bangkok 10500, Thailand

Turkey

Cumhuriyet Cad. Adli Han No: 173 Kat:1,
Harbiye Şişli - Istanbul

United Arab Emirates

Abu Dhabi Sales Shop,
Ground Floor, Next to Jumbo Electronics,
Hamdan Street,
Abudhabi

Air Arabia live chat

Air Arabia live chat is a fast way to get help from the airline 24/7. It features a simple chatbot that can provide answers to some popular questions and handle common issues. Since it lacks modern A.I. capabilities, for more complex issues, you will be redirected to a live agent — a human customer service representative.

Air Arabia bot is a computer program designed to communicate with people via messages on online chats. It is a virtual assistant, instantly, untiredly responding to customers’ inquiries 24/7. The quality of answers is quite satisfactory for popular questions and common problems such as flight reservations, ticket changes, flight status checks, purchasing an extra baggage, or even getting a refund.

Being just a simple, automated software, bot can’t solve all the problems though. When faced with complex queries that it can’t tackle, it will seamlessly connect you with the live agent, an actual Air Arabia support representative. If you want to skip the conversation with a bot entirely, use phrases like “speak with a human” or “talk to a live agent” — they will usually trigger the transfer.

To access the Air Arabia webchat and talk to a live agent, visit the airline’s website.

For security reasons, live chat agents cannot proces sensitive payment information. To make purchases (like ticket changes or additional baggage), you’ll be redirected to a secure payment portal or advised to call Air Arabia directly.

Feedback: How to file a formal complaint?

To formally lodge a complaint with Air Arabia, begin by using the carrier’s designated feedback channels. Detailed instructions for reporting problems can be found on their official website. Retain all pertinent documents — boarding passes, receipts, tickets, and email correspondences — as they may be needed to support your case.

To file a formal complaint, you can use the online form on the airarabia.com website, send email the the Customer Relations department directly: contactus@airarabia.com. Remember to include the necessary details, clearly stating the nature of your complaint. Air Arabia will reply to your complaint within a few working days.

For direct, pesonal assistance, passengers wishing to share their feedback or discuss encountered issues can speak to a representative by dialing +971-6-558 0000.

If all else fails, email the CEO. Write a polite complaint email briefly explaining your situation and kindly requesting their assistance. While the CEO may not personally respond, their team usually takes prompt action. Often, the outcome can be even better than what you had hoped for. Use services like Hunter.io or Spokeo to find the email address of the Air Arabia CEO.

Premium hotline
for AirRewards members

AirRewards, Air Arabia‘s loyalty program provides dedicated phone number for members, with shorter waiting times than the standard call centers. If you are a AirRewards member with status, you can dial +971 6 558 0000 to reach frequent flyer program (FFP) customer care in United Arab Emirates.

Dedicated customer service for the AirRewards FFP can assist you with verifying your reward point balance, making flight reservations, processing the flight redemption and upgrades, or just addressing any queries you might have about the loyalty program.

You can also contact AirRewards international numbers: +971 6 558 0000 (Saudi Arabia), +212 80 2000803 (Morocco).

Air Arabia doesn’t offer a dedicated email address for AirRewards customer care.

Contacting Air Arabia on social media

Getting phone help from Air Arabia often means long waits. So here’s our advice: before calling the helpline, try to get a quick fix by contacting them via social media — Facebook, Twitter. Many travelers are reporting that they get a faster response there. Most large airlines have teams of social media specialists; in our experience, it’s the easiest way to resolve an issue.

Craft a concise and polite message explaining your issue or inquiry. Include relevant details like your booking reference or flight information. If you don’t hear back within a reasonable timeframe, send a follow-up message.

Use this trick to contact the airline faster: mention @airarabiagroup in a tweet about your issue. Air Arabia team will often notice it immediately and provide an answer. It’s a method we recommend if your issue is particularly urgent.

Contact the airline faster: (Air Arabia Twitter)

FAQ

What is Air Arabia urgent/emergency phone number?

In case of an emergency related to the Air Arabia flight call this number: +971 6 558 0000 (hotline in United Arab Emirates). If you are in a different country, refer to the "International Phone Numbers" section on this page for your local contact. These are the general customer service phone numbers as Air Arabia does not provide a separate number for emergency situations. However, the airline representatives will be able to assist you with urgent issues such as flight cancellation, ticket changes, lost passport, etc. If phone lines are busy, initiate simultaneous conversations through Twitter DM (@airarabiagroup) and Facebook Messenger to increase your chances of a prompt response.

Missed Air Arabia flight contact number

If you think you're going to miss a flight, call Air Arabia immediately at +971 6 558 0000. The sooner your airline knows that you'll be late, the more options it has to fix it. Air Arabia often charges you for a new ticket if you miss a flight, but there are important exceptions. To find out if you qualify, you need to act fast. Calling the airline ASAP can significantly increase your chances of getting rebooked on the next flight at no additional charge.

What is the location and contact for head office?

Air Arabia’s head office is located in Sharjah, United Arab Emirates:<br class=”” /><br class=”” /><em>A1 Building Sharjah Freight Center,<br class=”” />Sharjah International Airport, <br class=”” />United Arab Emirates<br class=”” />Phone:+971 6 558 0000<br class=”” /></em>

Air Arabia HQ (headquarters, head office, corporate office) serves as the principal business hub for the airline, its center of planning, coordination, and execution. The head office manages most of the airline's national functions, including finance, legal affairs, human resources, and marketing. It is also the central workspace for Air Arabia's executive team, including the CEO, CFO, and key managerial staff. The headquarters oversees all other offices and branches, which report back to this 'nerve center' of operations.

How to call Air Arabia from overseas?

Air Arabia can be contacted from overseas by dialing their international customer service number: +971 6 558 0000. If you're calling from a country other than United Arab Emirates, you will need to dial your country's exit code (international dialing prefix) before the number. For example, if you're calling from the UK, the exit code is 00, so you would dial 00 +971 6 558 0000. Please note that call charges may apply depending on your service provider and the specific plan you are on.

How to call Air Arabia from Saudi Arabia?

Passengers in Saudi Arabia can contact Air Arabia by dialing this customer service phone number: +(012) 6102920.

How to call Air Arabia from India?

If you're in India and need to reach out to Air Arabia, call its hotline: +(022) 61075000.

How to call Air Arabia from UAE?

To call Air Arabia from UAE, dial +971 6 558 0000. Follow the voice prompts to get in touch with the correct airline's department or its representative. This line is equipped to handle a range of inquiries — including reservations, flight information, customer service, and more.

What is Air Arabia reservations phone number?

The main phone number for Air Arabia reservations is +971 6 558 0000. If you require assistance with your flight ticket, you can also call the airline's regional call center or local ticketing office. Please note that the company may charge an additional fee for reservations made over the phone.

How can I rebook my Air Arabia plane ticket?

To rebook your flight with Air Arabia, first review their current conditions and policies, as these occasionally change. Then contact their main call center at +971 6 558 0000. It's recommended to consult the rebooking with an airline representative as it enables you to discuss changes to your itinerary and explore all available flight options in detail. Be aware that rebooking may incur a fee.

What languages are spoken by Air Arabia representatives?

Air Arabia representatives are well-versed in multiple languages — catering to the languages commonly used by their passengers. Arabic is widely spoken across all call centers (as it's the airline's primary language), as well as English, Spanish, French, and German. Regional or country-specific hotlines always have representatives fluent in local languages.

Why is Air Arabia customer service so bad now?

Several factors play into this perception: 1) Air Arabia is handling high volumes of passengers daily — during peak travel times, this can strain customer service resources; 2) Cost-cutting measures can result in fewer representatives available; 3) Outsourcing hotlines to third-party providers, sometimes overseas, can lead to time zone discrepancies; 4) Relying more on automated systems may be frustrating for Air Arabia customers with complex issues. 5) Airline may neglect improving wait times, believing that despite any customer service shortcomings there's always another customer willing to buy a ticket.

Appendices

Additional contacts. Source: Air Arabia.

Air Arabia phone numbers by country
CountryAir Arabia Phone Number
Azerbaijan+54 11 39 91 59 21
Bangladesh
+32 26 200 184
Egypt


+55 11 38 78 83 60
Egypt


+84 28 38 29 09 81
Georgia+57 601 508 67 52
India

+385 (1) 777 61 20
India+358 98 171 00 75
Iran
+30 21 118 09 474
Morocco+91 12 462 33 502
Oman+62 21 50 85 17 47
Pakistan
+972 37 630 870
Russia
+39 01 44 97 99 02
Saudi Arabia+60 32 058 53 49
Saudi Arabia
+31 20 654 57 20
United Arab Emirates+63 285 400 984
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Air Arabia phone numbers by cities
CountryAir Arabia Phone Number
Baku+(99412) 505 30 00
Casablanca+080 2000 803
Delhi+(011) 23737474
Dhaka
+20225876326
Giza+20225876326
Islamabad+92 51 2206702
Kolkata+(033) 48089819
Mansoura+20502307477
Moscow+7 (495) 937-59-25
Muscat+22837002
Tbilisi+(032) 2400040
Tehran+98 9363259742
Air Arabia offices
CountryAir Arabia Office
Bangladesh
Autograph building (SKA Tower) 67-68 Kamal Ataturk Avenue, Banani Model Town, Dhaka 1213.

Egypt
Cairo - Al Nozha
Florida Mall, 1229 El Sheikh Aly Gad El Haq St., Sheraton Bldgs
Egypt


5 Fakhr Eldin Khaled St El gawzat Beside HSBC Bank, El Mansoura, Dakahlia Governorate 35511
Egypt


Giza- Al Mohandseen
Shop No.4 Ground floor, Star Capital office building No. 5&7. Gizert El Arab Street. Mohandseen. Giza
Georgia1 Rose Revolution Square, Tbilisi 0108 Radisson Blu Iveria Hotel
India

106, 1st Floor Ansal Bhawan, Kasturba Gandhi Marg, New Delhi - 110001
IndiaPark Plaza, R.N. 41(Ground Floor),
71,Park Street,Kolkata-700016
Iran
Unit 5, First floor, No. 404, Beheshti St., Ghaem Magham-e-Farahani St., Tehran, Iran
MoroccoAirport Terminal 2
Terminal 2, Aéroport Mohammed V Aérogare Arrivée Casablanca
OmanMIC Tower, Block 233, Way 3330, 1st floor, office number 12, Al-Khuwair, Muscat
Pakistan
Sohrab Plaza, Jinnah Avenue, Blue Area G6/3, Islamabad Pakistan

Russia
Aviareps AG 9 Zemlyanoy Val, 8th Floor, Business Center “Сitydel”, Moscow, Russia, 105064
Saudi ArabiaKing ABD-AL-Aziz Road , Salah AL-Dain - Ayobi , 60 Street , Cross MEcca with Khurais , AL UMM Commercial center , Building number 539 , Ground floor , beside AL-OTHAIM Market Mall
United Arab EmiratesShop No:6, Al Sharafi Building No.1 OPP. Karama Post office, 44 Zaabeel St, Karama, Dubai