Air Arabia customer care, contact numbers and call centers
Skip the queue, get help faster!

The average wait time for Air Arabia representatives is between 5 and 50 minutes — depending on when you're calling. However, when the airline gets hit with an unprecedented wave of calls amid mass cancellations, you should be prepared for much longer waiting times.

Like most airlines, Air Arabia employs a certain number of staff in its call centers — sufficient to serve customers under standard conditions. If these conditions change (sudden flight delays and cancellations, peak travel times such as school holidays, etc.), the airline usually allocates more resources to customer service to address the increased demand.

Air Arabia houses its main service desk at Sharjah International Airport SHJ in Sharjah, United Arab Emirates. The airport serves as the primary hub airport for the carrier, coordinating the lion's share of its flight operations. The Air Arabia representatives at this airport desk provide comprehensive customer care for passengers: booking changes, refunds, upgrading flights, special assistance requests, etc.

You’ll also find Air Arabia service desks at other major airports in its network: Mohammed V International Airport CMN.

Not all airports serviced by Air Arabia maintain its help desks. Their presence depends on the airline's scale of operations, airport size, and arrangements with other airlines. Smaller airports with sparse Air Arabia flights or those primarily catering to regional traffic may lack a dedicated service desk.

If you’re flying with the Emirati carrier and aren’t sure whether there will be a service desk at the departure airport, check the airline’s and the airport's websites. Alternatively, contact customer service for the most up-to-date information.

If you think you're going to miss a flight, call Air Arabia immediately at +971 6 558 0000. The sooner your airline knows that you'll be late, the more options it has to fix it. Air Arabia often charges you for a new ticket if you miss a flight, but there are important exceptions. To find out if you qualify, you need to act fast. Calling the airline ASAP can significantly increase your chances of getting rebooked on the next flight at no additional charge.

Air Arabia provides a useful callback option — it allows you to request a return call at your convenience instead of waiting in a queue. To request a call back, dial their main call center number +971 6 558 0000.

If all agents are occupied, you’re given the option in the automated menu to request a callback instead of waiting on the line. Chosing this option will prompt the system to record your number, then end the call. Air Arabia then returns your call at a designated time, saving you the frustration of prolonged wait times.

Yes, if you find airline customer care burdensome, you may ask your travel agent for help. An agent can remove all that drama from your booking experience. Good travel agents have dedicated  "air teams" behind them (who have relationships with airlines) and often work via a bigger agency leveraging its robust networks and connections.

When Air Arabia cancels a flight or makes a change to your itinerary, travel agents have the power to handle this for you on your behalf. They don’t even need to speak to the airline in most cases since they have access to the backend of a booking system and are permitted to make changes to your reservation. Sometimes, they can even “bend” the rules.

The best thing: you’ll typically pay the same price for the flight ticket. Commissions made by agents generally come from the airline side, not the customer side.

Air Arabia’s head office is located in Sharjah, United Arab Emirates:<br class=”” /><br class=”” /><em>A1 Building Sharjah Freight Center,<br class=”” />Sharjah International Airport, <br class=”” />United Arab Emirates<br class=”” />Phone:+971 6 558 0000<br class=”” /></em>

Air Arabia HQ (headquarters, head office, corporate office) serves as the principal business hub for the airline, its center of planning, coordination, and execution. The head office manages most of the airline's national functions, including finance, legal affairs, human resources, and marketing. It is also the central workspace for Air Arabia's executive team, including the CEO, CFO, and key managerial staff. The headquarters oversees all other offices and branches, which report back to this 'nerve center' of operations.

Passengers in Saudi Arabia can contact Air Arabia by dialing this customer service phone number: +(012) 6102920.

If you're in India and need to reach out to Air Arabia, call its hotline: +(022) 61075000.

To call Air Arabia from UAE, dial +971 6 558 0000. Follow the voice prompts to get in touch with the correct airline's department or its representative. This line is equipped to handle a range of inquiries — including reservations, flight information, customer service, and more.

The main phone number for Air Arabia reservations is +971 6 558 0000. If you require assistance with your flight ticket, you can also call the airline's regional call center or local ticketing office. Please note that the company may charge an additional fee for reservations made over the phone.

To rebook your flight with Air Arabia, first review their current conditions and policies, as these occasionally change. Then contact their main call center at +971 6 558 0000.

It's recommended to consult the rebooking with an airline representative as it enables you to discuss changes to your itinerary and explore all available flight options in detail. Be aware that rebooking may incur a fee.