Through the lens of AI
Online reviews from passengers are invaluable for determining if Aeroméxico is the right choice for you. However, manually sifting through countless reviews can be incredibly time-consuming and impractical.
As AI excels at quickly processing large volumes of data, we’re adopting it as a tool for sentiment analysis. It detects the emotional tone in Aeroméxico reviews, and quickly gauges travelers’ opinions on the airline’s offerings. We summarize them into concise and informative snippets to help you understand how other travelers feel about Aeroméxico.
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Is Aeroméxico
a low-cost (budget) airline?
No, Aeroméxico is not a budget airline but a traditional, full-service carrier. It is one of the largest airlines in Mexico, a member of the SkyTeam, and it offers a broad spectrum of services that distinguish it from budget airlines. These include free checked baggage, complimentary meals and beverages (even in Economy), on-board amenities (blankets, pillows, sometimes noise-cancelling headphones) on long-haul flights, and a wide range of in-flight entertainment.
Furthermore, Aeroméxico provides multiple travel classes, such as Economy, Premium Economy, Business — each with varying levels of comfort, space, and amenities. In contrast, budget airlines typically offer only Economy class with minimal benefits.
Passenger reviews
An overview of the passenger experience on Aeroméxico — encompassing both the strengths and weaknesses as reported by travelers:
Strengths
- Extensive network in Latin America: Aeromexico is often praised for its comprehensive flight network within Latin America, providing convenient connections and direct flights to numerous destinations.
- Cabin crew professionalism: Many passengers commend the professionalism and friendliness of the cabin crew, highlighting their attentive service during flights.
- Onboard meal quality: The quality of meals served onboard, especially on international flights, receives positive feedback, with passengers appreciating the taste and presentation.
Weaknesses
- Inconsistency in customer service: A recurring complaint involves inconsistencies in customer service, with experiences varying greatly from one flight to another.
- Aging aircraft on some routes: Some passengers note the use of older aircraft on certain routes, leading to less comfortable seating and outdated cabin features.
- Challenges with baggage handling: Issues with baggage handling, including delayed or lost luggage, are frequently mentioned by passengers as an area needing improvement.
Passenger's experience
Drawing from a diverse array of passenger feedback, this is what it's truly like to fly with Aeroméxico. Learn about the airline class of service, seating choices and comfort, baggage policies, Wi-Fi, and ticket flexibility.
What can I expect when flying with Aeroméxico?
When flying with Aeromexico, passengers can expect a service that balances quality with some areas for improvement.
The airline is known for its extensive network, especially within Latin America, making it a favorable choice for travel to and from these regions. Onboard, passengers are often pleased with the professionalism of the cabin crew, who are noted for their attentive and friendly service. The in-flight meal quality, particularly on international routes, is generally well-regarded, offering a good culinary experience. However, it’s worth noting that some of Aeromexico’s aircraft might be older, which can impact the overall comfort and availability of modern amenities. Passengers might also experience variability in customer service quality and should be prepared for potential challenges with baggage handling.
Overall, Aeromexico provides a decent flying experience, particularly valued by those traveling within Latin America.
What are the seating options?
Aeromexico offers a range of seating options across its fleet, catering to different comfort and budget needs:
- Economy Class: Standard seating with essential amenities, suitable for budget-conscious travelers.
- AM Plus: Located in the Economy cabin, AM Plus offers extra legroom and priority services such as boarding and deplaning.
- Premier Class (Business Class): Offers enhanced comfort with wider seats, extra legroom, priority boarding, and premium in-flight services.
Is Aeroméxico economy comfortable?
Aeromexico’s Economy class offers a reasonably comfortable experience, especially for short to medium-haul flights.
The seats in Economy are designed to provide basic comfort, with adequate legroom and seat pitch that is comparable to other major airlines in the same class. Passengers have access to in-flight entertainment, including a selection of movies, music, and games, which adds to the overall experience. The airline also provides complimentary snacks and beverages, with additional food options available for purchase on longer flights. However, comfort levels can vary depending on the aircraft type and the duration of the flight. While some passengers find the seating and amenities satisfactory, others may find them less spacious compared to premium classes.
Overall, Aeromexico’s Economy class is suitable for travelers looking for a standard level of comfort without the frills of higher-tier classes.
What is the baggage allowance?
Aeromexico’s baggage allowance varies by cabin class and can depend on the specific route. Below is a general guide:
- Economy Class: 1 personal item, 1 carry-on (up to 10 kg/22 lbs), 1 checked bag (up to 23 kg/50 lbs, max 158 cm/62 inches total dimensions).
- AM Plus (Premium Economy): 1 personal item, 1 carry-on (up to 10 kg/22 lbs), 1 checked bag (up to 23 kg/50 lbs, max 158 cm/62 inches total dimensions).
- Premier Class (Business): 1 personal item, 1 carry-on (up to 10 kg/22 lbs), 2 checked bags (each up to 32 kg/70 lbs, max 158 cm/62 inches total dimensions).
Does Aeroméxico have Wi-Fi?
Yes, Aeromexico offers Wi-Fi on select flights.
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