Through the lens of AI
Online reviews from passengers are invaluable for determining if Aegean Airlines is the right choice for you. However, manually sifting through countless reviews can be incredibly time-consuming and impractical.
As AI excels at quickly processing large volumes of data, we’re adopting it as a tool for sentiment analysis. It detects the emotional tone in Aegean Airlines reviews, and quickly gauges travelers’ opinions on the airline’s offerings. We summarize them into concise and informative snippets to help you understand how other travelers feel about Aegean.
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Is Aegean Airlines
a low-cost (budget) airline?
No, Aegean Airlines is not a budget airline but a traditional, full-service carrier. It is one of the largest airlines in Greece, a member of the Star Alliance, and it offers a broad spectrum of services that distinguish it from budget airlines. These include free checked baggage, complimentary meals and beverages (even in Economy), on-board amenities (blankets, pillows, sometimes noise-cancelling headphones) on long-haul flights, and a wide range of in-flight entertainment.
Furthermore, Aegean provides multiple travel classes, such as Economy, Business — each with varying levels of comfort, space, and amenities. In contrast, budget airlines typically offer only Economy class with minimal benefits.
Passenger reviews
An overview of the passenger experience on Aegean Airlines — encompassing both the strengths and weaknesses as reported by travelers:
Strengths
- Food and beverages: Aegean Airlines serves complimentary Greek-inspired dishes and drinks on all international flights, which are appreciated by many passengers for their quality, taste, and variety.
- Crew: Aegean Airlines has a friendly, professional, and multilingual crew that provides excellent service and assistance to passengers. Many passengers commend the crew for their enthusiasm, helpfulness, and courtesy.
- Network: Aegean Airlines flies to 151 destinations in 44 countries, covering many popular and attractive destinations in Europe and beyond. Many passengers enjoy the convenience and flexibility of flying with Aegean Airlines to their desired destinations.
Weaknesses
- Baggage handling: Aegean Airlines has a reputation for losing or damaging baggage, especially on connecting flights. Many passengers have reported that their luggage was delayed, misplaced, or broken by the airline.
- Flight delays and cancellations: Aegean Airlines tends to delay or cancel flights for various reasons, such as weather, technical issues, or strikes. Many passengers have experienced long waiting times, missed connections, or rescheduled flights without proper compensation or communication from the airline.
- Customer service and refund policies: Aegean Airlines has poor customer service and refund policies. Many passengers have complained that the airline was unresponsive or unhelpful when they tried to contact them for assistance. Some passengers have also claimed that the airline refused to refund their tickets.
Passenger's experience
Drawing from a diverse array of passenger feedback, this is what it's truly like to fly with Aegean Airlines. Learn about the airline class of service, seating choices and comfort, baggage policies, Wi-Fi, and ticket flexibility.
What can I expect when flying with Aegean?
You can expect a full-service flight experience with Aegean Airlines, Greece’s largest airline and a member of Star Alliance.
You can enjoy complimentary Greek-inspired food and drinks on all international flights, in-flight entertainment and Wi-Fi. You can also benefit from the Miles+Bonus loyalty program, which allows you to earn and redeem miles for award flights, seat upgrades, and services from various partners.
Aegean flies to 151 destinations in 44 countries, covering many popular and attractive destinations in Europe and beyond.
What are the seating options?
Aegean Airlines offers two cabin classes: Economy and Business.
Economy Class passengers can choose between three fare types: Light, Flex, and Comfort. Each fare type has different benefits and services, such as baggage allowance, seat selection, ticket changes, and refunds.
Business Class passengers can enjoy priority services, lounge access, extra baggage allowance, spacious seats, and premium catering on board.
Is Aegean Airlines economy comfortable?
Aegean Airlines economy is comfortable for short and medium-haul flights.
The seats have a pitch of 30 inches and a width of 17 inches, which are standard for European airlines. The seats also have adjustable headrests, recline features, and power outlets.
The cabin is clean and well-maintained, and the temperature is regulated. The food and drinks are tasty and generous, and the crew is attentive and friendly.
What is the baggage allowance?
Aegean Airlines’ baggage allowance depends on the fare type and the cabin class.
For Economy Class passengers, the Light fare includes only one piece of hand baggage up to 8 kg, the Flex fare includes one piece of hand baggage up to 8 kg and one piece of checked baggage up to 23 kg, and the Comfort fare includes one piece of hand baggage up to 8 kg and two pieces of checked baggage up to 23 kg each.
For Business Class passengers, the baggage allowance includes two pieces of hand baggage up to 8 kg each and two pieces of checked baggage up to 32 kg each.
Does Aegean Airlines have Wi-Fi?
Yes, Aegean Airlines has Wi-Fi on board most of its aircraft.
The Wi-Fi service is provided by Panasonic Avionics Corporation and is available for purchase during the flight. The prices vary depending on the duration and the data volume of the package. You can also access the in-flight entertainment system through your personal device or the seat-back screen.
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