Air New Zealand Support & Customer Service — How To Get Help Quick?Air NZ Contacts, Phone Numbers, And Offices (2023 Guide)
Air New Zealand is one of the most reliable airlines in Asia Pacific. Its customer service is top-notch: contact via call centers, sales offices, emails, and airport helpdesks are responsive and you can often talk to a live person 24/7. However, there can be occasions when things go south and busy call centers won't answer your calls immediately.In this article, our experts have compiled the best ways (and important tips) to get in touch with Air NZ staff for quick assistance and troubleshooting. Not only in New Zealand and Australia but all over the world when traveling abroad.
Air New Zealand customer service and phone numbers in New Zealand (Auckland, Chatham Islands, Christchurch, Dunedin, Gisborne, Greymouth, Hamilton, Hokitika, Invercargill, Kaikohe, Kaitaia, Kerikeri, Masterton, Milford Sound, Napier, Nelson, New Plymouth, Motueka, Mount Cook Village, Oamaru, Palmerston North, Paraparaumu, Queenstown, Rotorua, Taupo, Tauranga, Te Anau, Timaru, Wanaka, Wellington, Westport, Whakatane, Whanganui, Whangarei), Australia (Adelaide, Brisbane, Cairns, Gold Coast, Hobart, Melbourne, Perth, Sunshine Coast, Sydney, Townsville), American Samoa (Pago Pago), Fiji (Nadi, Suva), French Polynesia (Papeete), Cook Islands (Rarotonga), New Caledonia (Noumea), Niue (Alofi), Norfolk Island, Papua New Guinea (Port Moresby), Samoa (Apia), Tonga (Nukuʻalofa), Vanuatu (Port Vila), Argentina (Buenos Aires), Canada (Vancouver), China (Beijing, Guangzhou, Shanghai), Germany (Frankfurt), Hong Kong, Indonesia (Jakarta, Bali Denpasar), Japan (Fukuoka, Hiroshima, Nagoya, Okinawa, Osaka, Tokyo, Shizuoka, Sendai), Malaysia (Kuala Lumpur), Philippines (Manila), Singapore, South Korea (Seoul), Taiwan (Taipei), Thailand (Bangkok, Phuket), UK (London, Heathrow), US (Chicago, Dallas, Honolulu, Houston, Los Angeles, New York, San Francisco, Washington), Vietnam (Ho Chi Minh City, Hanoi), and more.
Best ways to contact Air New Zealand
We know it all too well. Hours of waiting at a helpline just to have the call dropped. The ordeal of rescheduling canceled flights. Delayed refunds. Contacting customer service for any issue or concern can prove challenging and universally frustrating.
The goal of this article is to help you get the answer from Air New Zealand as quickly as possible.
Let’s start with the basics – depending on the nature of your inquiry, you can call Air NZ using the following telephone numbers:
| 0800 737 000 | New Zealand Contact Center / Customer Service |
|---|---|
| +64 9 357 3000 | Worldwide Contact Center / Customer Service |
| 800 8525 021 | Asia Contact Center / Customer Service |
| regional phone numbers | Customer services in other countries |
| 0800 767 747 / 1 800 262 1243 | Group travel (worldwide / US & Canada) |
| 0800 247 764 / 1-800-262-1234 | Airpoints frequent flyer program (New Zealand / US) |
| 1800 132 476 | Air New Zealand Holidays |
| 0800 736 000/ +64 9 375 0285 | Koru program (New Zealand / overseas) |
| 0800 737 000 / 0800 737 737 | Pet Travel |
| 0800 747 777 | Cargo Services |
| 1-800-262-2468 | Contact number for travel agents |
| 0800 352 266 | Website assistance |
| 0800 737 000 / 1-800-262-1234 / 0800 4 711 711 | Assistance for customers with disabilities (New Zealand / US / TTY services) |
| 64 (0)9 366 2929 | Customer Relation (feedback and complaints) |
| 64-9-336-2400 | Headquarters |
Do you really need to call Air New Zealand?
Experienced travelers always use self-service options online or through the airline app first to see whether the problem can be solved without the help of an agent over the phone. For example, there’s no need to contact Air New Zealand customer service if you just want to check the status of your booking, change the date of your flight, or cancel your trip – you can do this by visiting Manage Bookings section of Air NZ‘s website (you will need booking reference number and passenger’s name to log in).
Before contacting Air NZ it’s always a good idea to check their help pages such as:
… or problem-specific pages with answers to the most common questions you may have:
Requesting a refund
If you want to request a refund, it can be done via the airnewzealand.com.au website. First, you need to cancel your flight by logging in to the Change Booking section of the website. You’ll then have the option to request a refund.
Alternatively, you can call the Air NZ Contact Center at +64 9 357 3000.
Before requesting a refund, make sure to read Credit and Refund Information, You can check your credit balance by logging into the Credit View page.
If you need help with a reservation made not through the Air New Zealand website/app but with a third-party such as OTA, travel agent, etc – try contacting their sales office for quick assistance.