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Air India Customer Care — How To Get Help Quick?Helpline Contact Numbers, Call Centers, WhatsApp, Offices (2023 Guide) 

In this article, our experts have compiled the best ways (and important tips) to get in touch with Indian airline staff for quick assistance and troubleshooting. Not only in India but all over the world when traveling abroad.

1 November 2023

Best ways to contact Air India

We know it all too well. Hours of waiting at a helpline just to have the call dropped. The ordeal of rescheduling canceled flights. Delayed refunds. Contacting customer service for any issue or concern can prove challenging and universally frustrating.

The goal of this article is to help you get the answer from Air India as quickly as possible.

Let’s start with the basics – depending on the nature of your inquiry, you can call Air India using the following telephone numbers:

Air India phone numbers
0124-2641407 / 020-26231407 / 1860 233 1407customer care (India) care via WhatsApp
+91 124 2641407 / +91 20 2623 1407customer care (international)
regional phone numberscustomer services in other countries
011 24667473reservations
011-24667473 / 011-24667474online bookings helpdesk
0124-2641407 / 020-26231407 / 1860 233 1407Flying Returns frequent flyer program
1-877-934-8308Air India travel insurance
18602331407Air India Lost & Found baggage information
2228318404group travel reservations

Do you really need to call Air India?

Experienced travelers always use self-service options online or through the airline app first to see whether the problem can be solved without the help of an agent over the phone. For example, there’s no need to contact Air India customer service if you just want to check the status of your booking, change the date of your flight, or cancel your trip – you can do this by visiting Manage Booking section of Air India‘s website (you will need to provide the booking reference number and your last name to logi in).

Basically, before contacting Air India it’s always a good idea to check their help pages such as:

… or problem-specific pages with answers to the most common questions you may have:

How do I talk to a live person at Air India?

Basically, you’ll be talking to a real person every time you call one of Air India‘ phone numbers. There may be an automatic IVR (Interactive Voice Response) system interacting with you through voice or touch-tone dialing at the beginning though – it will make sure you will reach a company’s department adequated to your issue. This is also the system that puts you on hold if the lines are busy – but rest assured that on the other side there is always a human operator you can talk to.

Calling the Air India‘s reservation office near you is by far the best way to talk to a real person. Airline offices answer significantly fewer calls than the main call center, so they can provide their customers direct assistance over the phone, without waiting times.

Live chat is slightly different as there are many technologies (including AI and machine learning) that airlines can implement to get a “chatbot operator” experience. It is basically the software you interact with on the webchat that can recognize the meaning of the sentences you type as well as mimic human speech. But even there, a live person (part of Air India‘s customer service team) is available. Try typing “talk to human”, “live agent”, or something similar to tell the chatbot that your problem requires contact with a real person.

Similar to live chat are the social media messaging systems such as Twitter DM and Facebook Messenger. You may find yourself talking to a bot at the beginning, but there is also a real operator waiting on the other side to help customers solve non-obvious issues.

Lastly, email is basically handled by humans. You may receive an auto reply right after you send the message to one of the Air India‘s email addresses (it will be marked as such), but after some time you can expect a reply from a real person.

Requesting a refund

If you want to request a refund, it can be done via the website. First, you need to cancel your flight by logging in to Manage Booking section of the website. You’ll then have the option to request a refund. Make sure to check Refund / Cancelations / Rebooking information before making changes to your reservation.

If you need help with a reservation made not through the Air India website/app but with a third-party such as OTA, travel agent, etc – try contacting their sales office for quick assistance.

No answer? Alternative methods to contact Air India

There are times when the airline simply won’t answer your calls. Take a deep breath, and instead of wasting time on an unsolvable task, try to get help from Air India through one of their alternative channels:

Air India customer care channels
call centersphone numbers by country
regional officesAir India's sales offices near you
emailsuseful email addresses
email formfeedback or complaint by email
online chatcustomer care via live chat
WhatsAppcustomer care via WhatsApp
social mediaTwitter and Facebook for direct contact
Travel Informationgeneral help articles
FAQFAQ pages
Travel Requirementsdocuments requirements for travel

Air India call center waiting times

Air India (like most airlines) employs a certain number of staff in its call centers – sufficient to serve customers under standard conditions. If these conditions change (flight cancellations due to lockdowns, peak travel times such as school holidays, etc.) the airline usually puts more resources into customer service. Unfortunately, these extra measures are not always adequate for the situation, so Air India‘ waiting times occasionally can increase.

You issue hasn’t been resolved? You can call back and speak to another agent (she may have more experience or training) or ask to talk with a supervisor.

According to our tests, the average wait time for the Air India call center was between 10 and 40 minutes – depending on when we were calling. However, at times when the airline gets hit with an unprecedented wave of calls amid mass cancellations, even frequent flyers with the Flying Returns status are facing lengthy waits. With that in mind, we’ve found that some times are certainly better than others to call customer support:

Best times to call Air India

To decrease on-hold times, try to call Air India at off-peak times during the middle of the week (Tuesday to Thursday). Basically, the earlier in the day you call, the less you’ll have to wait. Experienced customers suggest that the best time to call is early in the morning from 4am to 7am (call center time zone) for 24/7 hotlines or just right as the call center opens. Late hours on weekends can increase the chance for your call to be answered promptly.

Consider dialing a foreign call center as a workaround to reduce your holding times.

Direct messages (DM) sent to Air India social media channels often get a response and solution within minutes. If you are experiencing long waiting times when calling helpline, try to contact the airline directly on Twitter or Facebook.

Air India phone numbers

Here’s an important tip if you are experiencing long waiting times at the Air India‘s call center:

Instead of competing for time with the call center in India, jump the line by dialing the ones in other countries – Singapore, US, UK, Canada, Australia, etc. International customer service can handle your booking just the same as the main call center. Travelers report that the Air India helpline in Singapore (800 101 4016) has much shorter wait times – sometimes just a few minutes.

As a last resort head for the foreign language-speaking call center. It will help if you are comfortable with that language, but generally, the hotline staff also should speak English.

Air India phone numbers by country, part 1
CountryAir India Phone Number
Australia 613 701 98270
Bahrain00-973-17220787 / 00-973-17220788 / 00-973-17220789
Egypt20223922592 / 20223934873
France331 874 06644 / 0033-1-55354017 / 0033-1-76545741
Germany496925511337 / 00-4969-25600413
More Countries

Air India WhatsApp number

Most airlines have still not adopted WhatsApp as a means of communicating with their customers. Fortunately for Air India‘s customers, they can now get support via a dedicated WhatsApp number 919154195505.

Use this link to connect with Air India customer service on WhatsApp:

Consider using Internet phone services like Google Voice, Skype, Talkatone, or Viber to call Air India phone numbers when you are overseas to avoid high rates.

Air India phone numbers by city, part 1
CityAir India Phone Number
Abu Dhabi009712 6322300 / 009712 6338238
Ahmedabad0124-2641407 / 020-26231407
Amritsar0124-2641407 / 020-26231407
Bali Denpasar00-6221-6321073 / 00-6221-6321107
Bangalore0124-2641407 / 020-26231407
Birmingham +44 121 7678777
Brisbane 613 701 98270
Brussels +91 124 2641407
Chennai0124-2641407 / 020-26231407
Colombo0094-11-5300360-365 / 0094-11-5300240
More Cities

Customer care for Flying Returns members

Flying Returns (FR), Air India‘s loyalty program, provides dedicated phone numbers for its members. You can dial 0124 2641407, 020 26231407, or 1860 233 1407 to contact an FR representative in India. You can also email them at (general queries) or (issues related to program points).

Flying Returns customer service can help you check your account balance, process the flight redemption and upgrades, make a reservation, or just answer any questions about the frequent flyer program.

For Flying Returns call centers in other countries, see the table below:

V.I.P. member?

Members of Flying Returns within higher tiers are entitled to receive priority service via email: (Maharajah Club tier), (Golden Edge tier) and (Silver Edge tier). There are no dedicated phone numbers for those tiers, though.

If you are already at the airport, you can head into the Air India lounge and ask the airlines representative for help. Typically, the lounges can be accessed by First Class and Business Class passengers, members of the Maharaja Club free of cost. Other passengers can enjoy the lounge facilities by paying a minor fee at the front desk.

Air India customer care at airport lounge
Eligible passengers may head into the Air India lounge and get help from the airline representatives

Booking through a travel agent can be a game-changer!

If you hate dealing with airlines’ customer care, consider using a travel agent to book your flights. They can remove all that drama from your booking experience. Good travel agents have “air teams” behind them (who have relationships with airlines), often work via a bigger agency, or with support of incredibly strong networks and connections.

When an airline cancels a flight or makes a change to your itinerary, travel agents have the power to handle this for you, on your behalf. They don’t even need to speak to the airline in most cases, since they have access to the backend of a booking system and are permitted to make changes to your reservation. Sometimes, they can even “bend” the rules.

The best thing: you’ll typically pay the same price for the flight ticket. Commissions made by agents generally come from the airline side, not from the customer side.

Air India email addresses

Air India provides a few e-mail addresses for its customer service: (general inquiries), (online reservations), and (related to bookings made via mobile app).

There are also email addresses available for Air India ticketing offices in Delhi –, and in Goa – and

Moreover, some local branches and ticketing offices around the world allow their customers to contact them via e-mail:

Air India regional emails, part 1
CountryAir India Email Address (Melbourne) / (Sydney) / /
More Emails

If you are a Flying Returns member you get in touch with a Air India representative via a dedicated email address.

Air India live chat

Air India does provide support via live chat (online chat on the website) for its customers. To access the webchat, click the “Ask Maharajah” button on the right bottom part of a page. Maharajah is a fictional figure – a personified chatbot that only offers automatic answers to simple questions.

It seems that currently there is no way to talk to a human (someone from Air India customer service team) via live chat. You’d need to use a different approach for that – by visiting the company’s Facebook or Twitter profile and chatting with their live agent via Facebook Messenger or Twitter DM.

Don’t wait on hold: message Air India directly

Getting help from Air India over the phone often means long waits. So here’s our advice: before you start calling the helpline, try to get a quick fix by contacting them via social media channels. Many travelers are reporting that they get a quicker response by sending a direct message (DM) to Air India about their issues. Most large airlines have teams of social media specialists, and in our experience, there’s no faster or easier way to get an issue solved.

To contact Air India support on Twitter, visit their @airindiain profile, then click the envelope icon to send a direct message.

To contact Air India on Facebook, visit, then look for the Send Message button – it opens the Facebook Messenger window, where you can chat with the airline staff.

Never share personal details on Facebook public wall, or on Twitter feed. Always use the private Send Message button on Facebook or Direct Message function on Twitter to contact the airline.

When it comes to Twitter there’s one more trick to get in touch with the airline faster: mention @airindiain in a tweet about your issue. Air India team will often notice it immediately, ask you for a direct message, and respond privately. It’s a method we recommend if your issue is particularly urgent.

Air India customer service via Twitter DM

Get help from Air India sales office

Find below the list of Air India sales offices around the world, including the addresses and phone numbers of the airline’s ticketing/booking agents and regional branches. You can reach your local Air India office for:

  • flight reservations (including group travel),
  • ticket changes, cancellations, and refunds,
  • seat assignments,
  • special travel requests (dietary meals, accessibility, unaccompanied minors, etc.),
  • Flying Returns award tickets,
  • promotional offers,
  • feedback and complaints
Air India sales offices, part 1
City (Country)Air India Office Address / Phone
Melbourne (Australia)Air India Melbourne Airport Office, Room No. 1248550T2, Level 2,Terminal 2, Arrival Drive, Melbourne Airport, VIC 3045 / Phone: 61 3 8689 8998
Sydney (Australia)Air India Sydney Airport Office, Suite - 3 - 1237, International Terminal-1, Level 3, 747 Airport Drive, Sydney Airport, Mascot NSW 2020 / Phone: +61 2 8074 8501
Vienna (Austria)Air India Vienna Airport Office, Office Park 1., Top B 08/03, Stiege 1, Vienna International Airport, Schwechat-1300 / Phone: 00-431-700733974/33975
BahrainAir India Bahrain Airport Office, L03-F-OF231 & 232, Level 3, New Passenger Terminal Building, Bahrain International Airport / Phone: 00-973-17137789
Dhaka (Bangladesh)Air India Dhaka Airport Office, Hotel Ruposhi Bangla, Extension Building-1, 2nd floor, 1, Minto Road, Dhaka-1000 / Phone: 00-8802-9348691
Shanghai (China)Air India Shanghai Airport Office, C1-212 Pudong International Airport, Shanghai / Phone: 00-8621-68355557
Copenhagen (Denmark)Air India Copenhagen Airport Office, Air India Ltd., Terminal 2, Room 028, 2nd Floor, Copenhagen Airport, Lufthavnsboulevarden6, 2770 Kastrup / Phone: +45 71420173
Cairo (Egypt)Air India Cairo Office, No 1, Talaat Harb St., Tahrir Square, Cairo
Paris (France)Air India Paris Airport Office, Terminal C, Aerogare 2, BP 37040, Tremblay en France, 95716, Roissy Ch, De Gaulle Cedex
More Offices

How to file a formal complaint?

Sometimes you may wish to formally file a complaint with the hope that someone will address your concerns quickly. Delayed or lost baggage, booking cancellations, problems with getting a refund, excessive fees or charges, etc. are some of the issues you may want to complain about to Air India.

To file a complaint you should contact the Air India Customer Relations department by filling out the online feedback form. You should receive a response within a few working days.

If you are unsatisfied with how Air India settles your complaint, you can contact the Airline Customer Advocate (ACA) body in your country. The ACA works as “the ombudsman” (an official appointed to investigate individuals’ complaints against a company) to help you resolve problematic issues or concerns with an airline and it provides a free and independent service to airline customers.

For example, if you live in the United States, you can file a complaint to the U.S. Department of Transportation’s Aviation Consumer Protection Division. In the United Kingdom, you can lodge a complaint directly with AviationADR – a dispute resolution scheme approved by the Civil Aviation Authority. Please note that it may take up to 90 days for the ombudsman to resolve your complaint.


[Appendix 3] Air India regional emails, part 2
CountryAir India Email Address
Hong / (Delhi) / (Goa) / / / / /
Saudi / /
South /
Sri / / / / (Abu Dhabi) / (Dubai) / (Dubai) / (Brimingham) / (London) / (Chicago) / (New York) / (Newark) / (San Francisco) / (Washington)
[Appendix 4] Air India sales offices, part 2
City (Country)Air India Office Address / Phone
Frankfurt (Germany)Air India Frankfurt Airport Office, Terminal 1, Bldg. 201, Room 5063, HBK 224, 60549 Frankfurt am Main / Phone: 00-4969-69023002
Hong KongAir India Hong Kong Office, South Seas Centre, 75 Mody Road, TST East Kowloon / Phone: 00-852 2522 4203
Delhi (India)Air India Delhi Airport Office, Terminal 3, Indira Gandhi International Airport,, New Delhi - 110037 / Phone: 011-49631097 (customer service), 011-49637526 (domestic ticket sales), 011-49637532 (international ticket sales)
Goa (India)Air India Goa Airport Office, 1st Floor, International Departure Hall, Dabolim Airport, Goa 403801 / Phone: 0832-2541115, 0832-2542444
Tehran (Iran)Air India Tehran Airport Office, Ave.Shaheed Sarafraz Ave. Daryae-e-Noor, Ave.Ostad Mothari No.32, Gr.Flr Tehran 15876
Jakarta (Indonesia)Air India Jakarta Airport Office, GSA - Pt. Bumi Dirganusa, International Harmoni Plaza Bloc L1 No .2, Jalan Suryopranoto, Jakarta 10130 / Phone: 00-6221-6321073, 00-6221-6321107
Osaka (Japan)Air India Osaka Airport Office, Airline Office Bldg(South), 1-banchi Senshukuko Naka, Tajiri-cho, Sennan-gun, Osaka 5490011 / Phone: 00-8172-4565211
Tokyo (Japan)Air India Japan Office, Imperial Hotel Tower, 11th floor, C-5~6, 1-1-1Uchisaiwai-cho, Chiyoda-ku, Tokyo 100 0011 / Phone: 00-813-51575591
KuwaitAir India Kuwait Airport Office, FFM-82, Mezzanine Floor, Kuwait International Airport, Terminal II. Kuwait / Phone: 00-965-24726555
Male (Maldives)Air India Male Office, Air India Limited, Unit B, 3rd Floor, Faamudheyrige Building, Orchid Magu, Maafannu, Male' 20209
Kathmandu (Nepal)Air India Kathmandu Airport Office, Tribhuvan Intl. Airport, Gauchar, Kathmandu
Muscat (Oman)Air India Muscat Airport Office, Office No. M2-211-01D10, New Muscat International Airport, Muscat / Phone: 00-968-24356818
Doha (Qatar)Air India Doha Airport Office, A3 05A 10, Level 03, Hamad International Airport, P.O.B.3446, Doha / Phone: 00974-44710201, 00974-55871591
Jeddah (Saudi Arabia)Air India Jeddah Airport Office, King Abdul Aziz Intl.Apt., North Terminal, Jeddah / Phone: 00-966-12-6853291
Riyadh (Saudi Arabia)Air India Riyadh Airport Office, Room No. 32, Terminal 3, Foreign Airlines office, King Khaled International Airport, Riyadh / Phone: 00-96611-2202081, 00-96611-2203895
SingaporeAir India Singapore Airport Office, #B16-006-02, Passenger Terminal Building, Terminal 2, 60 Airport, Boulevard Singapore 918157 / Phone: +65 6542 2152
Seoul (South Korea)Air India Seoul Office, 13F, Twintree Tower A, 6, Yulgok-ro, Jongno-gu, Seoul 110-150 / Phone: 00-822-7526310, 00-822-7526312
Colombo (Sri Lanka)Air India Colombo Airport Office, R.No. 58, Airport Departure Building, B.I.A. Katunayake / Phone: 0094 768614784
Bangkok (Thailand)Air India Bangkok Office, Suite No. 128 / 108, 9th floor, Payathai Plaza Bldg, Tungpayathai Rd, Rajthevee, Bangkok 10400
Abu Dhabi (UAE)Air India Abu Dhabi Airport Office, Room No.2218, Departure Building, Terminal 1, Abu Dhabi International Airport / Phone: 00971 2 5757033
Dubai (UAE)Air India Dubai Airport Office, Room No.3130, Departure Building, Terminal I, Dubai International Airport / Phone: 00971 4 2161845, 0097150 4557580
Birmingham (UK)
London Heathrow (UK)Air India London Heathrow Office, Management Office, Level 0,Room 0113, Terminal 2A, The Queen's Terminal, Heathrow Airport, Middlesex, London / Phone: 0044-20 8976 5850, 0044-20 8976 5851
Chicago (US)Air India Chicago O'Hare Office, Terminal 5, Room UL 220, O’Hare International Airport Chicago, IL 60666 / Phone: 0044-20 8976 5850, 001-773-6861460
New York (US)Air India New York JFK Airport Office, Terminal 4, A Concourse, 4th floor, Room 462-045, JFK Intl. Airport, ,NY 11430, USA
San Francisco (US)Air India San Francisco Airport Office, Airport Room I-3M-048, Mezzanine above Aisle 7 SFO Int'l Airport, CA 94128
Toronto (Canada)Air India Toronto Airport Office, Toronto Pearson International Airport, 5980 Airport Road, Terminal 1, Level 2, Room FB 2046 Toronto AMF
Washington DC (US)Air India Washington Airport Office, 209, Eldon Street Suite 206, Herdon, VA 20170
Ho Chi Minh (Vietnam))Air India HCMC Airport Office, GSA, Floor L, 90A Nguyen Thi Minh Khai,Ward 6, Dist.3, Ho Chi Minh City