Air Canada Customer Service — How To Get Help Fast?
Contacts, Support Phone Numbers, Call Centers, Emails (2024 Guide)
In this article, our experts have compiled the best ways (and important tips) to get in touch with Air Canada staff for quick assistance and troubleshooting. Not only in Canada, but all over the world when traveling abroad.
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Best ways to contact Air Canada
We know it all too well. Hours of waiting at a helpline just to have the call dropped. The ordeal of rescheduling canceled flights. Delayed refunds. Contacting customer service for any issue or concern can prove challenging and universally frustrating.
The goal of this article is to help you get the answer from Air Canada as quickly as possible. Let’s start with the basics – depending on the nature of your inquiry, you may contact the airline in one of the following ways:
| 1-888-247-2262 | call center, Canada & US (24/7, toll-free) |
|---|---|
| regional numbers | call centers in other countries |
| 1-888-422-7533 | automated flight information system |
| 66222 | flight status notifications via SMS |
| 1 888 689-BAGS (2247) / 1-888-247-2247 | Central Baggage Office (24/7, toll-free) |
| 1-800-361-5373 / 0800 756 3865 / 1-514-395-0300 | Aeroplan frequent flyer program (Canada, USA, Caribbean / UK / overses) |
| 1 833-752-2210 | Air Canada Vacations |
| 1-800-387-2487 / 011-800-514-1890 | Air Canada Travel Insurance (Canada & US / Mexico) |
| 1-855-281-1761 | Air Canada Gift Cards |
| 1-800-667-4732 / 1-514-369-7039 | Medical Assistance Desk (US & Canada / overseas) |
| 1-800-387-4865 | Air Canada Cargo Services |
| 1-800-387-4865 | Air Canada Pet Transport |
| +15144225000 | Air Canada headquarters |
In most cases, 800 numbers are toll-free when called from Canada or USA (the call will be paid for by the receiver). They also can be called from anywhere in the world using American cell phone by dialing +1 followed by the 800 number. However, If you call 800 number from mobile phone when outside the North America, the call will NOT be free – you will be charged international rates.
Do you really need to contact Air Canada?
Experienced travelers always use self-service options online or through the airline app first to see whether the problem can be solved without the help of an agent over the phone. For example, there’s no need to contact Air Canada if you just want to check the status of your booking, change the date of your flight, or cancel your trip – you can do this by choosing My Bookings tab on the airline’s homepage.
Basically, before contacting the Canadian airline it’s always a good idea to check their other support channels such as FAQ, pages with travel updates, fees information, and general travel checklist. They often provide answers to the most common questions and problems you may have. This can be a real time-saver when you take into account the call center wait times.
If you need help with a reservation made not throuhg the Air Canada website/app but with a third-party such as OTA, travel agent, etc – try contacting their sales office for quick assistance.
Requesting a refund
If you want to request a refund, there’s no phone number to make contact with – it can only be done via the Air Canada website. First check this Refund and Cancellation Policy then access My Bookings section from the homepage by providing the booking reference number and passenger’s last name. You’ll then have the option to request a refund or check the status of a refund.
It can take 1-3 months for the refund to appear in your account – if you haven’t heard back from Air Canada within this time you can contact them at 1 888 247-2262.
| call centers | phone numbers by country |
|---|---|
| regional offices | Air Canada sales offices near you |
| emails | useful email addresses |
| SMS | for check-in and flight status notifications |
| baggage tracking | to track delayed or damaged baggage |
| contact form (Air Canada) | general requests |
| contact form (Air Canada Vacation) | support before, during, or after your travel |
| online chat | Air Canada live chat |
| currently not available | |
| social media | Twitter and Facebook for non-urgent enquiries |
| FAQ | FAQ pages |
| baggage tracker | to track your missing or delayed baggage |
| travel updates | travel updates |
| daily travel outlook | to track possible travel disruptions |
| flight delays/cancellations claim from | to determine if you are eligible for compensation |
| complaint form | if you'd like to file a complaint |
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Air Canada call center waiting times
Air Canada (like most airlines) employs a certain number of staff in its call centers – sufficient to serve customers under standard conditions. If these conditions change (flight cancellations due to lockdowns, peak travel times such as school holidays, etc.) the airline usually puts more resources into customer service. Unfortunately, these extra measures are not always adequate for the situation, so Air Canada‘ waiting times occasionally can increase.
You issue hasn’t been resolved? You can call back and speak to another agent (she may have more experience or training) or ask to talk with a supervisor.
Direct messages (DM) sent to Air Canada social media channels are usually answered promptly. If you are experiencing long waiting times when calling helpline, try to contact the airline directly on Twitter or Facebook.
According to our tests, the average wait time for the Air Canada call center was between 10 and 70 minutes – depending on when we were calling. We’ve found that some times are certainly better than others:
Best times to call Air Canada
Air Canada call center wait times may be frustratingly long. To decrease on-hold times, try to call the airline at off-peak times during the middle of the week (Tuesday to Thursday). Basically, the earlier in the day you call, the less you’ll have to wait. Experienced Air Canada customers suggest that the best time to call is early in the morning from 4am to 7am (call center time zone) for 24/7 hotlines or just right as the call center opens. Late hours on weekends can increase the chance for your call to be answered promptly.
Politeness wins the day! No matter how you get in touch and how stressful is your problem, your best bet for getting what you want is to be a decent person – it helps to be levelheaded and respectful. Call center agents work day after day with customers, for the most part, have been waiting for a long time to be able to talk about their issues. Take a deep breath and imagine yourself on the other side of the phone.
Air Canada international phone numbers (by country)
Here’s an important tip if you are experiencing long waiting times at the Canadian call center:
Instead of competing for time with the call center in Canada, jump the line by dialing the ones in other English/French speaking countries – US, UK, Australia, France, Belgium, Switzerland, etc. International customer service can handle your booking just the same as a call center in Canada. Travelers report that the Air Canada helpline in Australia (0011 800 6699 2222 / 1 800 954 196) is one of the most responsive.
As a last resort head for the foreign language-speaking call center. It will help if you are comfortable with that language, but generally, the hotline staff also should speak English.
Find below a complete list of Air Canada phone numbers for its customer service centers around the world.
Please note that only some of those helplines are toll-free. Use a landline to call toll-free numbers or make sure your mobile phone plan includes international calls. Consider using Internet phone services like Google Voice, Skype, Talkatone, or Viber to call Air Canada phone numbers when you are overseas.
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| Call Center Country | Air Canada Phone Number |
|---|---|
| Argentina | 0 800 345 1540 (24/7) |
| Australia | 0011 800 6699 2222 (toll-free) |
| Austria | 00 800 669 92222 (24/7, toll-free) |
| Bahamas | 1-888-247-2262 |
| Belgium | 00 800 669 92222 (toll-free) |
| Brazil | 0 800 591 8842 |
| Canada | 1-888-247-2262 (24/7, toll-free) |
| Chile | 800 231 100 |
| China | 400 1122 776 (toll-free) |
| Colombia | 01 800 518 9401 |
| Costa Rica | 0 800 032 0066 |
| Cuba | 800022915 |
| Denmark | 00 800 66 99 2222 (toll-free) |
| Ecuador | 1 800 001 415 (toll-free) |
| Finland | 00 800 669 92222 |
| France | 00 800 669 92222 |
| Germany | 00 800 669 92222 |
| Greece | 00 800 1612 2040 038 |
| Hong Kong | 800906519 |
| India | 8000401885 |
| Ireland | 00 800 669 92222 |
| Israel | 00 800 669 92222 |
| Indonesia | +62 21 295 33 366 |
| Jamaica | 00 800 669 92222 |
| Italy | 39-06-8351-4955 |
| Japan | 010-800-6699-2222 (toll-free) |
| Malaysia | 60-3-2715-2053 |
| Call Center Country | AA Phone Number |
|---|---|
| Mexico | 800 461 0361 |
| Morocco | 0 800 092303 |
| Netherlands | 00 800 669 92222 |
| New Zealand | 00 800 6699 2222 |
| Norway | 00 800 669 92222 |
| Panama | 507-836-6225 |
| Paraguay | 00-52-55-9138-0283 |
| Peru | 0800 74 551 |
| Philippines | (632) 7 117 9168 |
| Poland | 00 800 6699 2222 |
| Portugal | 00 800 6699 2222 |
| Puerto Rico | 1 866 257 0333 |
| Qatar | 974-44484877 |
| Russia | 1-514-393-3333 |
| Saudi Arabia | 800 844 1952 |
| Singapore | 65-6238-8112 |
| South Africa | 09 800 66 99 2222 |
| South Korea | 2-2-3788-0100 |
| Spain | 900 943 476 |
| Sri Lanka | 94-11-547-4747 |
| Sweden | 00 800 669 92222 |
| Switzerland | 45 3311 4555 |
| Taiwan | 080 909 9101 |
| Thailand | +662 632 6620 |
| Turkey | +90 212 465 33 03 |
| UAE | 971-4-2112-537 |
| Ukraine | 49-69-27115-111 |
| United Kingdom | 0 800 722 2222 |
| United States | 1-888-247-2262 |
| Uruguay | 000 405 4615 |
| Venezuela | 0 800 722 2222 |
| Vietnam | 84-28-6258-5611 |
Air Canada phone numbers by city
The up-to-date list of Air Canada phone numbers for its customer service around the world, by region or city.
Please note that only some of those helplines are toll-free. Use a landline to call toll-free numbers or make sure your mobile phone plan includes international calls. Consider using Internet phone services like Google Voice, Skype, Talkatone, or Viber to call Air Canada phone numbers when you are overseas.
| City | Air Canada Phone Number |
|---|---|
| Atlanta | 1-888-247-2262 |
| Barbados | 1-888-247-2262 |
| Boston | 1-888-247-2262 |
| Brussels | 00 800 669 92222 |
| Buenos Aires | 0 800 345 1540 |
| Calgary | 1-888-247-2262 |
| Chicago | 1-888-247-2262 |
| Dallas | 1-888-247-2262 |
| Denver | 1-888-247-2262 |
| Dubai | 971-4-2112-537 |
| Edmonton | 1-888-247-2262 |
| Frankfurt | 00 800 669 92222 |
| Halifax | 1-888-247-2262 |
| Havana | 800022915 |
| Hawaii | 1-888-247-2262 |
| Heathrow | 0 800 722 2222 |
| Jakarta | +62 21 295 33 366 |
| Jeddah | 800 844 1952 |
| JFK | 1-888-247-2262 |
| City | Air Canada Phone Number |
|---|---|
| Kelowna | 1-888-247-2262 |
| Kingston | 00 800 669 92222 |
| Las Vegas | 1-888-247-2262 |
| Los Angeles | 1-888-247-2262 |
| Melbourne | 0011 800 6699 2222 |
| Montreal | 1-888-247-2262 |
| Mumbai | 8000401885 |
| New York | 1-888-247-2262 |
| Ottawa | 1-888-247-2262 |
| Perth | 0011 800 6699 2222 |
| Saskatoon | 1-888-247-2262 |
| Sydney | 0011 800 6699 2222 |
| Toronto | 1-888-247-2262 |
| Vancouver | 1-888-247-2262 |
| Winnipeg | 1-888-247-2262 |
| Zurich | 45 3311 4555 |
Air Canada phone numbers by airport
The up-to-date list of Air Canada phone numbers for its customer support in airports around the world.
Please note that only some of those helplines are toll-free. Use a landline to call toll-free numbers or make sure your mobile phone plan includes international calls. Consider using Internet phone services like Google Voice, Skype, Talkatone, or Viber to call Air Canada phone numbers when you are overseas.
| Airport | AC Airport Number |
|---|---|
| Arturo Merino Benitez International Airport, Rotonda Oriente, 2nd Floor Santiago, Chile | 56226014208 |
| Beijing Capital International Airport, Air Canada Airport Office, Terminal 3, Room C5S072/073 Beijing, China | 86-10-6455-8988 |
| Pudong International Airport, Air Canada Airport Office, Int. Arrival Level, Terminal 2, Room 2-B1-M17 Shanghai, China | 86-21-6834-0325 |
| El Dorado International Airport Terminal 1, 2nd Floor, Door number 3076-01 Bogota, Colombia | (571) 756-9825 |
| Hong Kong International Airport, Airport Handling Agent Hong Kong | (852) 2216-1088 ext 1092 |
| Aeroporto di Fiumicino, Air Canada Reservations, Torre Uffici 1 Rome, Italy | +39-06-8351-4955 |
| Narita International Airport, Air Canada Reservations, Passenger Terminal 1, South Wing, Room No. S3132 Tokyo, Japan | +390412609260 |
| Incheon International Airport, Passenger Terminal 2F, Room 2100 Seoul, South Korea | 82-32-744-2245 |
Customer care for Aeroplan members
Aeroplan, the Air Canada loyalty program, provides dedicated phone numbers for its members: 1-800-361-5373 (Canada, US & Caribbean), 0800 756 3865 (UK), and 1-514-395-0300 (overseas). You can call it to book award tickets, make seat changes or otherwise alter your reservation.
Entering your Aeroplan number when prompted during the call can help to reach an operator faster. Have it ready before you contact the helpline.
If you have Aeroplan Elite Status you are entitled to contact the airline through a fast priority telephone number. You can access it from the Air Canada mobile app: go to the Aeroplan tab and tap your digital membership card to see your priority contacts. You can see them also on the back of the physical Elite Card that the airline mailed to you.
Booking through a travel agent can be a game-changer!
If you hate dealing with airlines’ customer care, consider using a travel agent to book your flights. They can remove all that drama from your booking experience. Good travel agents have “air teams” behind them (who have relationships with airlines), often work via a bigger agency, or with support of incredibly strong networks and connections.
When an airline cancels a flight or makes a change to your itinerary, travel agents have the power to handle this for you, on your behalf. They don’t even need to speak to the airline in most cases, since they have access to the backend of a booking system and are permitted to make changes to your reservation. Sometimes, they can even “bend” the rules.
The best thing: you’ll typically pay the same price for the flight ticket. Commissions made by agents generally come from the airline side, not from the customer side.
Can I email Air Canada?
Generally, Air Canada doesn’t provide any e-mail addresses for its customer service. However, you can send an email using the online form after choosing your topic from the list (‘General request’, ‘Flight delay or cancellation claim’, ‘Refund request’, ‘Baggage issues’, etc.).
Alternatively, many local branches and ticketing offices around the world allow their customers to contact them via e-mail. You can find a list of Air Canada regional email addresses below:
| Country | Air Canada Email |
|---|---|
| Denmark | ACNordic.RES@aircanada.ca (reservations) / ACNordic.Groups@aircanada.ca (group booking) / ACNordic.Sales@aircanada.ca (commercial enquiries) |
| Italy | Emailinfoitaly@aircanada.ca (passengers) / ticketitaly@aircanada.ca (travel agents) |
| Paraguay | Emailsupport.mex@aircanada.ca |
| Peru | administrativo.aircanada@talma.com.pe |
| Philippines | Emailaircanada@apgphilippines.com |
| Portugal | portugal.sales@aircanada.ca |
| Spain | spain.sales@aircanada.ca |
| Switzerland | ACNordic.RES@aircanada.ca |
| Turkey | Emailaircanada@gozengsa.com |
If you’re looking for special-purpose emails (for different airline departments), we’ve compiled them in the table below:
| Department | Air Canada Email |
|---|---|
| Medical Assistance Desk | acmedical@aircanada.ca |
| AC animals specialist (pet cargo) | acanimals@aircanada.ca |
| cargo feedback and suggestions | cargo.customerrelations@aircanada.ca |
| Media Relations team | media@aircanada.ca |
| Mobile App helpdesk | mobile@aircanada.ca |
Save time: contact the airline via social media
The quickest way to amend your reservation is using the My Bookings section on the airline’s website. However, if you encounter a problem, you will most likely need assistance from the customer care team. At this point, before you start calling the Air Canada helpline (often a lengthy process), try to get a quick fix by contacting them via their social media channels. Many travelers are reporting that they get a quicker response by tweeting at or sending a direct message to the airline about their issues.
To contact Air Canada on Twitter, visit their @AirCanada account, then click the envelope icon to send a direct message.
To contact Air Canada on Facebook, visit facebook.com/aircanada/, then look for the Send Message button – it opens the Facebook Messenger window, where you can chat with the airline staff.
Never share personal details on Facebook public wall, or on Twitter feed. Always use the private Send Message button on Facebook or Direct Message function on Twitter to contact the airline.
If your travel is in the next 48-72 hours, then reaching to Air Canada call centre is still the best choice. Reply times on Twitter or Facebook vary, and in some cases it may take even a few days for the airline staff to respond to your message.
Air Canada live chat
Air Canada does provide support via live chat (online chat on the website) for its customers. To access the webchat, visit the Self-Serve page and click the ‘Automated Chat Option’ or ‘Aska Us A Question’ link located in the center of the page. Unfortunately, it is an automated live chat and your questions will be answered by a bot, not a live agent.
If you want to chat with a person from Canadian air customer care, you should visit their Facebook page and chat via Facebook Messenger.
Get help from Air Canada sales office
Find below the list of Air Canada sales offices around the world, including the addresses and phone numbers of the airline’s ticketing/booking agents and regional branches. You can reach your local Air Canada office for queries, flight ticket bookings, reservation changes, and refunds, or just to give feedback.
| City (Country) | Air Canada Office Address / Phone |
|---|---|
| Rio De Janeiro (Brazil) | Air Canada Rio de Janeiro Office, Av. Almirante Barroso, 63 - 19o.-S 1917 Centro, CEP: 20031-003, Rio de Janeiro / Phone: 0 800 591 8842 |
| Montreal (Canada) | Air Canada Head Office, 7373 Boulevard de la Côte-Vertu Ouest, Montreal / Phone: +(514) 422-7849 |
| Santiago (Chile) | Air Canada Santiago Office, Av. Andres Bello 2687. Piso 18, Las Condes, Santiago / Phone: 800 231 100 |
| Bogota (Colombia) | Air Canada Colombia Office, Calle 100, No. 8A-49, Suite 713, World Trade Center Torre B, Bogota / Phone: +01 800 518 9401 |
| San Jose (Costa Rica) | Air Canada San Jose Office, Calle 5 Av 7 y 9, Apartado 442-1000, San Jose / Phone: +0 800-052-1988 |
| Havana (Cuba) | Air Canada Havana Office, 23 Street and P, Vedado Habana / Phone: 537-8363226 |
| Quito (Ecuador) | Air Canada Quito Ticketing Office, Av. Amazonas 3461 y Atahualpa, Edif. Financiero Amazonas, 6th. Floor, Quito / Phone: 1 800 001 415 |
| Frankfurt (Germany) | Air Canada Frankfurt Sales Office, Hahnstrasse 70, 60528 Frankfurt / Phone: 0 800 223 043 |
| Athens (Greece) | Air Canada Athens Office, Tal Aviation, 7 Stadiou Street, 10562 Athens, Greece / Phone: 30-210-934-1322 |
| Hong Kong | Air Canada HK Office, Room 1612, Tower One, New World Tower, 18 Queen's Road Central, Hong Kong / Phone: 852-800906519 |
| Tel Aviv (Israel) | Air Canada Israel Office, Azrieli Center 1, 132 Menachem Begin Rd., Tel Aviv Zip 67011 / Phone: 972-3-607-2111 |
| Jakarta (Indonesia) | Air Canada Indonesia GSA, Discover The World Marketing, H – Tower, 17th Floor Unit A, Jl. H R Rasuna Said Kav. 20, Jakarta 12940 / Phone: +62 21 295 33 366 |
| Kuala Lumpur (Malaysia) | Air Canada Malaysia Office, Discover The World Marketing SDN BHD, Office Suite 19-10-1, Level 10, UOA Centre, No.19, Jalan Pinang, 50450 Kuala Lumpur / Phone: 60-3-2715-2053 |
| Lima (Peru) | Air Canada Peru Office, Calle Italia 389. Of 101, Miraflores, Lima 18 / Phone: 51-1-626-0900 |
| Manila (Philippines) | Air Canada Manila Ticket Office, APG Philippines Inc. – GSA, 2F Lydia Bldg. #39, Polaris St.Bel-Air, Makati City, Manila / Phone: +(632) 7 117 9168 |
| Doha (Qatar) | Air Canada Qatar Office, Najm Travels- GSA, P.O. Box 9736, D Ring Rd, Doha / Phone: 974-44484877 |
| Singapore | Air Canada Singapore Office, Discover The World Marketing PTE LTD, 180B Bencoolen Street, #05-01 The Bencoolen Office Tower, Singapore 189648 / Phone: 65-6238-8112 |
| Seoul (South Korea) | Air Canada Seoul Office, 13F, Coryo Daeyungak Tower, 97 Toegye-ro, Jung-gu, Seoul / Phone: 82-2-3788-0100 |
| Madrid (Spain) | Air Canada Madrid Office, Calle José Ortega y Gasset 22-24, Planta 5, Oficina 542, 28006 Madrid / Phone: 34-914-585-571 |
| Taipei (Taiwan) | Air Canada Taiwan Office, Unit A, 12/F., No.97, Song Ren Road, Xinyi District, Taipei City / Phone: 0809-099-101 |
| Bangkok (Thailand) | Air Canada Bangkok Office, Holiday Tours and Travel (GSA) LTD, 21st Floor, Charn Issara Tower I, 942/162-163 Rama IV Road, Suriyawongse Bang Rak, Bangkok 10500 / Phone: +662 632 6620 |
| Istanbul (Turkey) | Air Canada Istanbul Office, Gozen Havacilik ve Ticaret A.S, Ömer Avni Mah. Saray Arkası Sok., No 10/2 34427 Beyoğlu/Istanbul / Phone: +90 212 465 33 03 |
| Dubai (UAE) | Air Canada Dubai Office, Al Naboodah Travel Agency, P.O. Box 1200, Deira, Dubai / Phone: 971-4-2112-537 |
| Caracas (Venezuela) | Air Canada Caracas Office, Hotel Radisson Eurobuilding, Lobby Level, Principal Chuao, Final Calle La Guairita, Caracas 1060 / Phone: 0-800-100-4918 |
How to file a formal complaint?
Sometimes you may wish to formally file a complaint with the hope that someone will address your concerns quickly. Delayed or lost baggage, booking cancellations, problems with getting a refund, excessive fees or charges, etc. are some of the issues you may want to complain about to Air Canada.
To file a complaint you should contact the Air Canada Customer Relations department via email by filling out the online form (select ‘General Request’, then ‘Flight Delay’, ‘At The Airport’, ‘Call Center’, ‘Explanation Of Charge’, etc as a topic).
Currently, Air Canada does not offer a phone number to contact the customer relations department.
If you are unsatisfied with how Air Canada settles your complaint, you can contact the Airline Customer Advocate (ACA) body in your country. The ACA works as “the ombudsman” (an official appointed to investigate individuals’ complaints against a company) to help you resolve problematic issues or concerns with an airline and it provides a free and independent service to airline customers.
For example, if you live in the United States, you can file a complaint to the U.S. Department of Transportation’s Aviation Consumer Protection Division. In the United Kingdom, you can lodge a complaint directly with AviationADR – a dispute resolution scheme approved by the Civil Aviation Authority. Please note that it may take up to 90 days for the ombudsman to resolve your complaint.
