Air Canada Customer Service — How To Get Help Fast?Contacts, Support Phone Numbers, Call Centers, Emails (2023 Guide) 

Air Canada CS logo

Undoubtedly, Canadian flag carrier Air Canada is one of the most reliable airlines in North America. Its customer service is top-notch: contact via call centers, sales offices, emails, and airport helpdesks are responsive and often work 24/7. However, there can be occasions when things go south and busy call centers won't answer your calls immediately.In this article, our experts have compiled the best ways (and important tips) to get in touch with Air Canada staff for quick assistance and troubleshooting. Not only in Canada, but all over the world when traveling abroad.

Air Canada customer service contacts in Canada (Vancouver YVR, Calgary, Ottawa, Toronto, Montreal, Edmonton, Winnipeg, Halifax, Kelowna, Québec, Victoria, Saskatoon, Pearson, Abbotsford, Billy Bishop, Regina, St. John’s, Thunder Bay, Hamilton), United States (Chicago, Houston, Newark, Los Angeles, San Francisco, Denver, Dulles. SFO, JFK, LAX, New York, Dallas, Philadelphia, Las Vegas, Phoenix, Atlanta, Boston, Washington DC, California, Florida, Miami), Australia (Sydney, Melbourne),  Brazil, Colombia, Costa Rica, Denmark, Germany (Frankfurt), Greece, Hong Kong, India (Mumbai), Ireland, Israel, Jamaica (Kingston), France, Japan, Korea, Mexico, Oman, Portugal, Singapore, Switzerland (Zurich), Turkey, UAE (Dubai), and UK (London, Heathrow).

23 April 2023

Best ways to contact Air Canada

We know it all too well. Hours of waiting at a helpline just to have the call dropped. The ordeal of rescheduling canceled flights. Delayed refunds. Contacting customer service for any issue or concern can prove challenging and universally frustrating.

The goal of this article is to help you get the answer from Air Canada as quickly as possible. Let’s start with the basics – depending on the nature of your inquiry, you may contact the airline in one of the following ways:

Air Canada contact numbers
1-888-247-2262call center, Canada & US (24/7, toll-free)
regional numberscall centers in other countries
1-888-422-7533automated flight information system
66222flight status notifications via SMS
1 888 689-BAGS (2247) / 1-888-247-2247
Central Baggage Office (24/7, toll-free)
1-800-361-5373 / 0800 756 3865 / 1-514-395-0300Aeroplan frequent flyer program (Canada, USA, Caribbean / UK / overses)
1 833-752-2210Air Canada Vacations
1-800-387-2487 / 011-800-514-1890Air Canada Travel Insurance (Canada & US / Mexico)
1-855-281-1761Air Canada Gift Cards
1-800-667-4732 / 1-514-369-7039Medical Assistance Desk (US & Canada / overseas)
1-800-387-4865Air Canada Cargo Services
1-800-387-4865 Air Canada Pet Transport
+15144225000Air Canada headquarters

In most cases, 800 numbers are toll-free when called from Canada or USA (the call will be paid for by the receiver). They also can be called from anywhere in the world using American cell phone by dialing +1 followed by the 800 number. However, If you call 800 number from mobile phone when outside the North America, the call will NOT be free – you will be charged international rates.

Do you really need to contact Air Canada?

Experienced travelers always use self-service options online or through the airline app first to see whether the problem can be solved without the help of an agent over the phone. For example, there’s no need to contact Air Canada customer service if you just want to check the status of your booking, change the date of your flight, or cancel your trip – you can do this by choosing My Bookings tab on the airline’s homepage.

Basically, before contacting the Canadian airline it’s always a good idea to check their other support channels such as FAQ, pages with travel updatesfees information, and general travel checklist. They often provide answers to the most common questions and problems you may have. This can be a real time-saver when you take into account the call center wait times.

If you need help with a reservation made not throuhg the Air Canada website/app but with a third-party such as OTA, travel agent, etc – try contacting their sales office for quick assistance.

Requesting a refund

If you want to request a refund, there’s no phone number to make contact with – it can only be done via the Air Canada website. First check this Refund and Cancellation Policy then access My Bookings section from the homepage by providing the booking reference number and passenger’s last name. You’ll then have the option to request a refund or check the status of a refund.

It can take 1-3 months for the refund to appear in your account – if you haven’t heard back from Air Canada within this time you can contact them at 1 888 247-2262.

Air Canada customer service channels
call centersphone numbers by country
regional officesAir Canada sales offices near you
emailsuseful email addresses
SMSfor check-in and flight status notifications
baggage trackingto track delayed or damaged baggage
contact form (Air Canada)general requests
contact form (Air Canada Vacation)support before, during, or after your travel
online chatAir Canada live chat
WhatsAppcurrently not available
social mediaTwitter and Facebook for non-urgent enquiries
FAQFAQ pages
baggage trackerto track your missing or delayed baggage
travel updatestravel updates
daily travel outlookto track possible travel disruptions
flight delays/cancellations claim fromto determine if you are eligible for compensation
complaint formif you'd like to file a complaint

Air Canada call center waiting times

Air Canada (like most airlines) employs a certain number of staff in its call centers – sufficient to serve customers under standard conditions. If these conditions change (flight cancellations due to lockdowns, peak travel times such as school holidays, etc.) the airline usually puts more resources into customer service. Unfortunately, these extra measures are not always adequate for the situation, so Air Canada‘ waiting times occasionally can increase.

You issue hasn’t been resolved? You can call back and speak to another agent (she may have more experience or training) or ask to talk with a supervisor.

Direct messages (DM) sent to Air Canada social media channels are usually answered promptly. If you are experiencing long waiting times when calling helpline, try to contact the airline directly on Twitter or Facebook.

According to our tests, the average wait time for the Air Canada call center was between 10 and 70 minutes – depending on when we were calling. We’ve found that some times are certainly better than others:

Best times to call Air Canada

Air Canada call center wait times may be frustratingly long. To decrease on-hold times, try to call the airline at off-peak times during the middle of the week (Tuesday to Thursday). Basically, the earlier in the day you call, the less you’ll have to wait. Experienced Air Canada customers suggest that the best time to call is early in the morning from 4am to 7am (call center time zone) for 24/7 hotlines or just right as the call center opens. Late hours on weekends can increase the chance for your call to be answered promptly.

Politeness wins the day! No matter how you get in touch and how stressful is your problem, your best bet for getting what you want is to be a decent person – it helps to be levelheaded and respectful. Call center agents work day after day with customers, for the most part, have been waiting for a long time to be able to talk about their issues. Take a deep breath and imagine yourself on the other side of the phone.

Air Canada international phone numbers (by country)

Here’s an important tip if you are experiencing long waiting times at the Canadian call center:

Instead of competing for time with the call center in Canada, jump the line by dialing the ones in other English/French speaking countries – US, UK, Australia, France, Belgium, Switzerland, etc. International customer service can handle your booking just the same as a call center in Canada. Travelers report that the Air Canada helpline in Australia (0011 800 6699 2222 / 1 800 954 196) is one of the most responsive.

As a last resort head for the foreign language-speaking call center. It will help if you are comfortable with that language, but generally, the hotline staff also should speak English.

Find below a complete list of Air Canada phone numbers for its customer service centers around the world.

Please note that only some of those helplines are toll-free. Use a landline to call toll-free numbers or make sure your mobile phone plan includes international calls. Consider using Internet phone services like Google Voice, Skype, Talkatone, or Viber to call Air Canada phone numbers when you are overseas.

Air Canada phone numbers by country (1)
Call Center CountryAir Canada Phone Number
Argentina0 800 345 1540 (24/7)
Australia 0011 800 6699 2222 (toll-free)
Austria00 800 669 92222 (24/7, toll-free)
Belgium00 800 669 92222 (toll-free)
Brazil0 800 591 8842

Canada1-888-247-2262 (24/7, toll-free)
Chile800 231 100
China400 1122 776 (toll-free)
Colombia01 800 518 9401
Costa Rica0 800 032 0066
Denmark00 800 66 99 2222 (toll-free)
Ecuador1 800 001 415 (toll-free)
Finland00 800 669 92222
France00 800 669 92222
Germany00 800 669 92222
Greece00 800 1612 2040 038
Hong Kong800906519
Ireland00 800 669 92222
Israel00 800 669 92222
Indonesia+62 21 295 33 366
Jamaica00 800 669 92222
Japan010-800-6699-2222 (toll-free)
Air Canada phone numbers by country (2)
Call Center CountryAA Phone Number
Mexico800 461 0361
Morocco0 800 092303
Netherlands00 800 669 92222
New Zealand00 800 6699 2222
Norway00 800 669 92222
Peru0800 74 551
Philippines(632) 7 117 9168
Poland00 800 6699 2222
Portugal00 800 6699 2222
Puerto Rico1 866 257 0333
Saudi Arabia800 844 1952
South Africa09 800 66 99 2222
South Korea2-2-3788-0100
Spain900 943 476
Sri Lanka94-11-547-4747
Sweden00 800 669 92222
Switzerland45 3311 4555
Taiwan080 909 9101
Thailand+662 632 6620
Turkey+90 212 465 33 03
United Kingdom0 800 722 2222
United States1-888-247-2262
Uruguay000 405 4615
Venezuela0 800 722 2222

Air Canada phone numbers by city

The up-to-date list of Air Canada phone numbers for its customer service around the world, by region or city.

Please note that only some of those helplines are toll-free. Use a landline to call toll-free numbers or make sure your mobile phone plan includes international calls. Consider using Internet phone services like Google Voice, Skype, Talkatone, or Viber to call Air Canada phone numbers when you are overseas.

Air Canada phone numbers by city (1)
CityAir Canada Phone Number
Brussels00 800 669 92222
Buenos Aires0 800 345 1540
Frankfurt00 800 669 92222
Heathrow0 800 722 2222
Jakarta+62 21 295 33 366
Jeddah800 844 1952
Air Canada phone numbers by city (2)
CityAir Canada Phone Number
Kingston00 800 669 92222
Las Vegas1-888-247-2262
Los Angeles1-888-247-2262
Melbourne0011 800 6699 2222
New York1-888-247-2262
Perth0011 800 6699 2222
Sydney0011 800 6699 2222
Zurich45 3311 4555

Air Canada phone numbers by airport

The up-to-date list of Air Canada phone numbers for its customer support in airports around the world.

Please note that only some of those helplines are toll-free. Use a landline to call toll-free numbers or make sure your mobile phone plan includes international calls. Consider using Internet phone services like Google Voice, Skype, Talkatone, or Viber to call Air Canada phone numbers when you are overseas.

Air Canada phone numbers by airport
AirportAC Airport Number
Arturo Merino Benitez International Airport,
Rotonda Oriente,
2nd Floor
Santiago, Chile
Beijing Capital International Airport,
Air Canada Airport Office,
Terminal 3,
Room C5S072/073
Beijing, China
Pudong International Airport,
Air Canada Airport Office,
Int. Arrival Level,
Terminal 2,
Room 2-B1-M17
Shanghai, China
El Dorado International Airport
Terminal 1,
2nd Floor,
Door number 3076-01
Bogota, Colombia
(571) 756-9825
Hong Kong International Airport,
Airport Handling Agent
Hong Kong
(852) 2216-1088 ext 1092
Aeroporto di Fiumicino,
Air Canada Reservations,
Torre Uffici 1
Rome, Italy
Narita International Airport,
Air Canada Reservations,
Passenger Terminal 1,
South Wing, Room No. S3132
Tokyo, Japan
Incheon International Airport,
Passenger Terminal 2F,
Room 2100
Seoul, South Korea

Customer care for Aeroplan members

Aeroplan, the Air Canada loyalty program, provides dedicated phone numbers for its members: 1-800-361-5373 (Canada, US & Caribbean), 0800 756 3865 (UK), and 1-514-395-0300 (overseas). You can call it to book award tickets, make seat changes or otherwise alter your reservation.

Entering your Aeroplan number when prompted during the call can help to reach an operator faster. Have it ready before you contact the helpline.

If you have Aeroplan Elite Status you are entitled to contact the airline through a fast priority telephone number. You can access it from the Air Canada mobile app: go to the Aeroplan tab and tap your digital membership card to see your priority contacts. You can see them also on the back of the physical Elite Card that the airline mailed to you.

Air Canada Aeroplan: Elite member customer service phone number contact
Aeroplan Elite Members can reach Air Canada customer service via priority contact number.

Booking through a travel agent can be a game-changer!

If you hate dealing with airlines’ customer care, consider using a travel agent to book your flights. They can remove all that drama from your booking experience. Good travel agents have “air teams” behind them (who have relationships with airlines), often work via a bigger agency, or with support of incredibly strong networks and connections.

When an airline cancels a flight or makes a change to your itinerary, travel agents have the power to handle this for you, on your behalf. They don’t even need to speak to the airline in most cases, since they have access to the backend of a booking system and are permitted to make changes to your reservation. Sometimes, they can even “bend” the rules.

The best thing: you’ll typically pay the same price for the flight ticket. Commissions made by agents generally come from the airline side, not from the customer side.

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Can I email Air Canada?

Generally, Air Canada doesn’t provide any e-mail addresses for its customer service. However, you can send an email using the online form after choosing your topic from the list (‘General request’, ‘Flight delay or cancellation claim’, ‘Refund request’, ‘Baggage issues’, etc.).

Alternatively, many local branches and ticketing offices around the world allow their customers to contact them via e-mail. You can find a list of Air Canada regional email addresses below:

Air Canada email addresses
CountryAir Canada Email (reservations) / (group booking) / (commercial enquiries) (passengers) / (travel agents)

If you’re looking for special-purpose emails (for different airline departments), we’ve compiled them in the table below:

Air Canada departments' email addresses
DepartmentAir Canada Email
Medical Assistance
AC animals specialist (pet cargo)
cargo feedback and
Media Relations
Mobile App

Save time: contact the airline via social media

The quickest way to amend your reservation is using the My Bookings section on the airline’s website. However, if you encounter a problem, you will most likely need assistance from the customer care team. At this point, before you start calling the Air Canada helpline (often a lengthy process), try to get a quick fix by contacting them via their social media channels. Many travelers are reporting that they get a quicker response by tweeting at or sending a direct message to the airline about their issues.

To contact Air Canada on Twitter, visit their @AirCanada account, then click the envelope icon to send a direct message.

To contact Air Canada on Facebook, visit, then look for the Send Message button – it opens the Facebook Messenger window, where you can chat with the airline staff.

Never share personal details on Facebook public wall, or on Twitter feed. Always use the private Send Message button on Facebook or Direct Message function on Twitter to contact the airline.

If your travel is in the next 48-72 hours, then reaching to Air Canada call centre is still the best choice. Reply times on Twitter or Facebook vary, and in some cases it may take even a few days for the airline staff to respond to your message.

Air Canada live chat

Air Canada does provide support via live chat (online chat on the website) for its customers. To access the webchat, visit the Self-Serve page and click the ‘Automated Chat Option’ or ‘Aska Us A Question’ link located in the center of the page. Unfortunately, it is an automated live chat and your questions will be answered by a bot, not a live agent.

Air Canada live chat: online webchat

If you want to chat with a person from Canadian air customer care, you should visit their Facebook page and chat via Facebook Messenger.

Get help from Air Canada sales office

Find below the list of Air Canada sales offices around the world, including the addresses and phone numbers of the airline’s ticketing/booking agents and regional branches. You can reach your local Air Canada office for queries, flight ticket bookings, reservation changes, and refunds, or just to give feedback.

Air Canada sales offices
City (Country)Air Canada Office Address / Phone
Rio De Janeiro (Brazil)Air Canada Rio de Janeiro Office, Av. Almirante Barroso, 63 - 19o.-S 1917 Centro, CEP: 20031-003, Rio de Janeiro / Phone: 0 800 591 8842
Montreal (Canada)Air Canada Head Office, 7373 Boulevard de la Côte-Vertu Ouest, Montreal / Phone: +(514) 422-7849
Santiago (Chile)Air Canada Santiago Office, Av. Andres Bello 2687. Piso 18, Las Condes, Santiago / Phone: 800 231 100
Bogota (Colombia)Air Canada Colombia Office, Calle 100, No. 8A-49, Suite 713, World Trade Center Torre B, Bogota / Phone: +01 800 518 9401
San Jose (Costa Rica)Air Canada San Jose Office, Calle 5 Av 7 y 9, Apartado 442-1000, San Jose / Phone: +0 800-052-1988
Havana (Cuba)Air Canada Havana Office, 23 Street and P, Vedado Habana / Phone: 537-8363226
Quito (Ecuador)Air Canada Quito Ticketing Office, Av. Amazonas 3461 y Atahualpa, Edif. Financiero Amazonas, 6th. Floor, Quito / Phone: 1 800 001 415
Frankfurt (Germany)Air Canada Frankfurt Sales Office, Hahnstrasse 70, 60528 Frankfurt / Phone: 0 800 223 043
Athens (Greece)Air Canada Athens Office, Tal Aviation, 7 Stadiou Street, 10562 Athens, Greece / Phone: 30-210-934-1322
Hong KongAir Canada HK Office, Room 1612, Tower One, New World Tower, 18 Queen's Road Central, Hong Kong / Phone: 852-800906519
Tel Aviv (Israel)Air Canada Israel Office, Azrieli Center 1, 132 Menachem Begin Rd., Tel Aviv Zip 67011 / Phone: 972-3-607-2111
Jakarta (Indonesia)Air Canada Indonesia GSA, Discover The World Marketing, H – Tower, 17th Floor Unit A, Jl. H R Rasuna Said Kav. 20, Jakarta 12940 / Phone: +62 21 295 33 366
Kuala Lumpur (Malaysia)Air Canada Malaysia Office, Discover The World Marketing SDN BHD, Office Suite 19-10-1, Level 10, UOA Centre, No.19, Jalan Pinang, 50450 Kuala Lumpur / Phone: 60-3-2715-2053
Lima (Peru)Air Canada Peru Office, Calle Italia 389. Of 101, Miraflores, Lima 18 / Phone: 51-1-626-0900
Manila (Philippines)Air Canada Manila Ticket Office, APG Philippines Inc. – GSA, 2F Lydia Bldg. #39, Polaris St.Bel-Air, Makati City, Manila / Phone: +(632) 7 117 9168
Doha (Qatar)Air Canada Qatar Office, Najm Travels- GSA, P.O. Box 9736, D Ring Rd, Doha / Phone: 974-44484877
SingaporeAir Canada Singapore Office, Discover The World Marketing PTE LTD, 180B Bencoolen Street, #05-01 The Bencoolen Office Tower, Singapore 189648 / Phone: 65-6238-8112
Seoul (South Korea)Air Canada Seoul Office, 13F, Coryo Daeyungak Tower, 97 Toegye-ro, Jung-gu, Seoul / Phone: 82-2-3788-0100
Madrid (Spain)Air Canada Madrid Office, Calle José Ortega y Gasset 22-24, Planta 5, Oficina 542, 28006 Madrid / Phone: 34-914-585-571
Taipei (Taiwan)Air Canada Taiwan Office, Unit A, 12/F., No.97, Song Ren Road, Xinyi District, Taipei City / Phone: 0809-099-101
Bangkok (Thailand)Air Canada Bangkok Office, Holiday Tours and Travel (GSA) LTD, 21st Floor, Charn Issara Tower I, 942/162-163 Rama IV Road, Suriyawongse Bang Rak, Bangkok 10500 / Phone: +662 632 6620
Istanbul (Turkey)Air Canada Istanbul Office, Gozen Havacilik ve Ticaret A.S, Ömer Avni Mah. Saray Arkası Sok., No 10/2 34427 Beyoğlu/Istanbul / Phone: +90 212 465 33 03
Dubai (UAE)Air Canada Dubai Office, Al Naboodah Travel Agency, P.O. Box 1200, Deira, Dubai / Phone: 971-4-2112-537
Caracas (Venezuela)Air Canada Caracas Office, Hotel Radisson Eurobuilding, Lobby Level, Principal Chuao, Final Calle La Guairita, Caracas 1060 / Phone: 0-800-100-4918

How to file a formal complaint?

Sometimes you may wish to formally file a complaint with the hope that someone will address your concerns quickly. Delayed or lost baggage, booking cancellations, problems with getting a refund, excessive fees or charges, etc. are some of the issues you may want to complain about to Air Canada.

To file a complaint you should contact the Air Canada Customer Relations department via email by filling out the online form (select ‘General Request’, then ‘Flight Delay’, ‘At The Airport’, ‘Call Center’, ‘Explanation Of Charge’, etc as a topic).

Currently, Air Canada does not offer a phone number to contact the customer relations department.

If you are unsatisfied with how Air Canada settles your complaint, you can contact the Airline Customer Advocate (ACA) body in your country. The ACA works as “the ombudsman” (an official appointed to investigate individuals’ complaints against a company) to help you resolve problematic issues or concerns with an airline and it provides a free and independent service to airline customers.

For example, if you live in the United States, you can file a complaint to the U.S. Department of Transportation’s Aviation Consumer Protection Division. In the United Kingdom, you can lodge a complaint directly with AviationADR – a dispute resolution scheme approved by the Civil Aviation Authority. Please note that it may take up to 90 days for the ombudsman to resolve your complaint.

Air Canada customer service FAQ

Q: What Air Canada number should I call to make/confirm a reservation?

A: To make or confirm a reservation you can use the website. You can also call 1-888-247-2262 (Canada & US, 24/7, toll-free) to book a flight.

Q: What should I do if I can’t reach Air Canada main customer service?

A: Instead of competing for time with the customer service in Canada, you can jump the line by dialing the ones in other English/French-speaking countries such as US, UK, Australia, France, Belgium, or Switzerland. International customer service can handle your issue just the same as a call center in Canada.

Q: How to contact Ari Canada's customer service in Spanish?

A: To speak to an Air Canada agent in Spanish, try dialing one of the customer services located in Spanish-speaking countries such as Argentina (0 800 345 1540), Chile (800 231 100), Colombia (01 800 518 9401), Costa Rica (0 800 032 0066), Cuba (800022915), Ecuador (1 800 001 415), Mexico (800 461 0361), and Spain (900 943 476).

Q: How to contact Ari Canada's customer service in Chinese/Mandarin?

A: To speak to an Air Canada agent in Mandarin, try dialing the customer service located in China: 400 1122 776 (toll-free).

Q: How can I speak to a person at Air Canada?

A: Holding times for Air Canada helpline may increase to 1-2 hours during peak hours (late afternoon on weekdays). Try to contact the call center very early in the morning (4am - 7am) or on the weekend.

Q: Does Air Canada provide SMS service?

A: Yes, you can use Air Canada SMS service to get flight status notifications on your phone. Send a text ‘HELP’ to 66222 (Canada a& US) to receive a message with further instructions.

Q: What is Canadian airlines urgent/emergency contact?

A: You should always call the Air Canada main center first. If it is urgent, try contacting one of the international numbers - travelers report that the call centers located overseas are more responsive. Alternatively, you can send a message on Twitter and Facebook Messenger to see which of them is currently less busy and the agent is available to talk about your emergency situation.

Q: What's the toll-free phone number for Air Canada?

A: Some of the toll-free numbers for Air Canada are: 1-888-247-2262 (Canada & US), 0011 800 6699 2222 (Australia), 00 800 669 92222 (Belgium), 00 800 66 99 2222 (Denmark), and 010-800-6699-2222 (Japan). Please note that toll-free 800-numbers should be called from a landline. It may cost extra, or the number may be unavailable if called from a mobile phone.

Q: Who should I contact in Air Canada for group flight booking?

A: To make a group booking with Air Canada, call 1-888-247-2262 (Canada & US, lines open 24/7, toll-free).

Q: Is Air Canada customer service open 24 hours?

A: The main Air Canada customer service is open 24 hours. The same goes for some call centers in other countries - for example Austria (00 800 669 92222), Argentina (0 800 345 1540) and Uruguay (000 405 4615) are also open 24/7. Air Canada customer service centers located in other countries are usually operating from 9am to 5pm on weekdays and are closed on weekends and public holidays.

Q: Can I contact Air Canada via WhatsApp?

A: No. Currently, Air Canada does not provide a WhatsApp contact number.

Q: Does Air Canada offer a call-back service?

A: Currently, the call-back service is not available when contacting the Air Canada helpline.

Q: What’s Air Canada l customer service email?

A: Generally, Air Canada doesn’t provide any e-mail addresses for its customer service. However, you can send an email using the online form. In addition, some regional offices may be contacted via separate e-mail addresses.

Q: What’s Air Canada lost baggage phone number?

A: In case of lost baggage call 1 888 689-BAGS (2247) for further assistance.

Q: What’s Air Canada's phone number for flight changes?

A: If you need to make changes to a flight, you can do it online by visiting the My Bookings tab on the AC homepage. If you need further assistance with changing flight, call the main customer service phone number: 1-888-247-2262.

Q: What is Air Canada's contact for refunds?

A: If you want to request a refund from Air Canada, there’s no customer service number to call – it can only be done online via the website. Go to ‘My Bookings’ tab and provide the booking reference number and passenger’s last name - you’ll then have the option to request a refund or check the status of a refund.

Q: What’s Air Canada's priority contact for Elite Members?

A: If you are an Aeroplan Elite member, you can call the airline representatives at the priority phone number that can be found on Air Canada mobile app (go to the Aeroplan tab and tap your digital membership card to see your priority contacts).

Q: What is Air Canada Vacations contact number?

A: If you have questions regarding AC Vacations, call 1 833-752-2210 in US and Canada (toll-free).

Q: What is Air Canada Insurance customer service number?

A: If you have questions regarding Air Canada Insurance, call 1-800-387-2487 (Canada & US, toll-free).

Q: What is Air Canada customer service contact for pet travel?

A: If you are traveling with a pet and need assistance, call Air Canada Pet Transport help desk at 1-800-387-4865 or send an email to

Q: How to contact Air Canada about a service dog (emotional support animal)?

A: If you want to inquire about an emotional support dog, call Air Canada Animal Specialist at 1-800-387-4865 or send an email to

Q: How can I contact Air Canada headquarters?

A: To reach Air Canada corporate office (the headquarters) call +15144225000.

Q: How can I contact Air Canada from UK?

A: To contact Air Canada customer service from UK, call the phone number 0 800 722 2222.

Q: How can I contact Air Canada from Mexico?

A: To contact Air Canada customer service from Mexico, call the phone number 800 461 0361.

Q: How can I contact Air Canada from Australia?

A: To contact Air Canada customer service from Australia, call the toll-free phone number 0011 800 6699 2222.

Q: How can I contact Air Canada from Germany?

A: To contact Air Canada customer service from Germany, call the phone number 00 800 669 92222.

Q: How can I contact Air Canada from Singapore?

A: To contact Air Canada customer service from Singapore, call the phone number 65-6238-8112.

Q: How can I contact Air Canada from Hong Kong?

A: To contact Air Canada customer service from Hong Kong, call the phone number 800906519.

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