Air Canada CS logo

Air Canada Customer Service — How To Get Help Fast?Contacts, Support Phone Numbers, Call Centers, Emails (2024 Guide) 

In this article, our experts have compiled the best ways (and important tips) to get in touch with Air Canada staff for quick assistance and troubleshooting. Not only in Canada, but all over the world when traveling abroad.

Written by Maksim Koval
Updated on 26 December 2023

Best ways to contact Air Canada

We know it all too well. Hours of waiting at a helpline just to have the call dropped. The ordeal of rescheduling canceled flights. Delayed refunds. Contacting customer service for any issue or concern can prove challenging and universally frustrating.

The goal of this article is to help you get the answer from Air Canada as quickly as possible. Let’s start with the basics – depending on the nature of your inquiry, you may contact the airline in one of the following ways:

Air Canada contact numbers
1-888-247-2262call center, Canada & US (24/7, toll-free)
regional numberscall centers in other countries
1-888-422-7533automated flight information system
66222flight status notifications via SMS
1 888 689-BAGS (2247) / 1-888-247-2247
Central Baggage Office (24/7, toll-free)
1-800-361-5373 / 0800 756 3865 / 1-514-395-0300Aeroplan frequent flyer program (Canada, USA, Caribbean / UK / overses)
1 833-752-2210Air Canada Vacations
1-800-387-2487 / 011-800-514-1890Air Canada Travel Insurance (Canada & US / Mexico)
1-855-281-1761Air Canada Gift Cards
1-800-667-4732 / 1-514-369-7039Medical Assistance Desk (US & Canada / overseas)
1-800-387-4865Air Canada Cargo Services
1-800-387-4865 Air Canada Pet Transport
+15144225000Air Canada headquarters

In most cases, 800 numbers are toll-free when called from Canada or USA (the call will be paid for by the receiver). They also can be called from anywhere in the world using American cell phone by dialing +1 followed by the 800 number. However, If you call 800 number from mobile phone when outside the North America, the call will NOT be free – you will be charged international rates.

Do you really need to contact Air Canada?

Experienced travelers always use self-service options online or through the airline app first to see whether the problem can be solved without the help of an agent over the phone. For example, there’s no need to contact Air Canada if you just want to check the status of your booking, change the date of your flight, or cancel your trip – you can do this by choosing My Bookings tab on the airline’s homepage.

Basically, before contacting the Canadian airline it’s always a good idea to check their other support channels such as FAQ, pages with travel updatesfees information, and general travel checklist. They often provide answers to the most common questions and problems you may have. This can be a real time-saver when you take into account the call center wait times.

If you need help with a reservation made not throuhg the Air Canada website/app but with a third-party such as OTA, travel agent, etc – try contacting their sales office for quick assistance.

Requesting a refund

If you want to request a refund, there’s no phone number to make contact with – it can only be done via the Air Canada website. First check this Refund and Cancellation Policy then access My Bookings section from the homepage by providing the booking reference number and passenger’s last name. You’ll then have the option to request a refund or check the status of a refund.

It can take 1-3 months for the refund to appear in your account – if you haven’t heard back from Air Canada within this time you can contact them at 1 888 247-2262.

Air Canada customer service channels
call centersphone numbers by country
regional officesAir Canada sales offices near you
emailsuseful email addresses
SMSfor check-in and flight status notifications
baggage trackingto track delayed or damaged baggage
contact form (Air Canada)general requests
contact form (Air Canada Vacation)support before, during, or after your travel
online chatAir Canada live chat
WhatsAppcurrently not available
social mediaTwitter and Facebook for non-urgent enquiries
FAQFAQ pages
baggage trackerto track your missing or delayed baggage
travel updatestravel updates
daily travel outlookto track possible travel disruptions
flight delays/cancellations claim fromto determine if you are eligible for compensation
complaint formif you'd like to file a complaint

Booking through a travel agent can be a game-changer!

If you hate dealing with airlines’ customer care, consider using a travel agent to book your flights. They can remove all that drama from your booking experience. Good travel agents have “air teams” behind them (who have relationships with airlines), often work via a bigger agency, or with support of incredibly strong networks and connections.

When an airline cancels a flight or makes a change to your itinerary, travel agents have the power to handle this for you, on your behalf. They don’t even need to speak to the airline in most cases, since they have access to the backend of a booking system and are permitted to make changes to your reservation. Sometimes, they can even “bend” the rules.

The best thing: you’ll typically pay the same price for the flight ticket. Commissions made by agents generally come from the airline side, not from the customer side.

Can I email Air Canada?

Generally, Air Canada doesn’t provide any e-mail addresses for its customer service. However, you can send an email using the online form after choosing your topic from the list (‘General request’, ‘Flight delay or cancellation claim’, ‘Refund request’, ‘Baggage issues’, etc.).

Alternatively, many local branches and ticketing offices around the world allow their customers to contact them via e-mail. You can find a list of Air Canada regional email addresses below:

Air Canada email addresses
CountryAir Canada Email
DenmarkACNordic.RES@aircanada.ca (reservations) / ACNordic.Groups@aircanada.ca (group booking) /
ACNordic.Sales@aircanada.ca (commercial enquiries)
ItalyEmailinfoitaly@aircanada.ca (passengers) / ticketitaly@aircanada.ca (travel agents)
ParaguayEmailsupport.mex@aircanada.ca
Peruadministrativo.aircanada@talma.com.pe
PhilippinesEmailaircanada@apgphilippines.com
Portugalportugal.sales@aircanada.ca
Spainspain.sales@aircanada.ca
SwitzerlandACNordic.RES@aircanada.ca
TurkeyEmailaircanada@gozengsa.com

If you’re looking for special-purpose emails (for different airline departments), we’ve compiled them in the table below:

Air Canada departments' email addresses
DepartmentAir Canada Email
Medical Assistance Deskacmedical@aircanada.ca
AC animals specialist (pet cargo)acanimals@aircanada.ca
cargo feedback and suggestionscargo.customerrelations@aircanada.ca
Media Relations teammedia@aircanada.ca
Mobile App helpdeskmobile@aircanada.ca

Save time: contact the airline via social media

The quickest way to amend your reservation is using the My Bookings section on the airline’s website. However, if you encounter a problem, you will most likely need assistance from the customer care team. At this point, before you start calling the Air Canada helpline (often a lengthy process), try to get a quick fix by contacting them via their social media channels. Many travelers are reporting that they get a quicker response by tweeting at or sending a direct message to the airline about their issues.

To contact Air Canada on Twitter, visit their @AirCanada account, then click the envelope icon to send a direct message.

To contact Air Canada on Facebook, visit facebook.com/aircanada/, then look for the Send Message button – it opens the Facebook Messenger window, where you can chat with the airline staff.

Never share personal details on Facebook public wall, or on Twitter feed. Always use the private Send Message button on Facebook or Direct Message function on Twitter to contact the airline.

If your travel is in the next 48-72 hours, then reaching to Air Canada call centre is still the best choice. Reply times on Twitter or Facebook vary, and in some cases it may take even a few days for the airline staff to respond to your message.

Air Canada live chat

Air Canada does provide support via live chat (online chat on the website) for its customers. To access the webchat, visit the Self-Serve page and click the ‘Automated Chat Option’ or ‘Aska Us A Question’ link located in the center of the page. Unfortunately, it is an automated live chat and your questions will be answered by a bot, not a live agent.

Air Canada live chat: online webchat

If you want to chat with a person from Canadian air customer care, you should visit their Facebook page and chat via Facebook Messenger.

Get help from Air Canada sales office

Find below the list of Air Canada sales offices around the world, including the addresses and phone numbers of the airline’s ticketing/booking agents and regional branches. You can reach your local Air Canada office for queries, flight ticket bookings, reservation changes, and refunds, or just to give feedback.

Air Canada sales offices
City (Country)Air Canada Office Address / Phone
Rio De Janeiro (Brazil)Air Canada Rio de Janeiro Office, Av. Almirante Barroso, 63 - 19o.-S 1917 Centro, CEP: 20031-003, Rio de Janeiro / Phone: 0 800 591 8842
Montreal (Canada)Air Canada Head Office, 7373 Boulevard de la Côte-Vertu Ouest, Montreal / Phone: +(514) 422-7849
Santiago (Chile)Air Canada Santiago Office, Av. Andres Bello 2687. Piso 18, Las Condes, Santiago / Phone: 800 231 100
Bogota (Colombia)Air Canada Colombia Office, Calle 100, No. 8A-49, Suite 713, World Trade Center Torre B, Bogota / Phone: +01 800 518 9401
San Jose (Costa Rica)Air Canada San Jose Office, Calle 5 Av 7 y 9, Apartado 442-1000, San Jose / Phone: +0 800-052-1988
Havana (Cuba)Air Canada Havana Office, 23 Street and P, Vedado Habana / Phone: 537-8363226
Quito (Ecuador)Air Canada Quito Ticketing Office, Av. Amazonas 3461 y Atahualpa, Edif. Financiero Amazonas, 6th. Floor, Quito / Phone: 1 800 001 415
Frankfurt (Germany)Air Canada Frankfurt Sales Office, Hahnstrasse 70, 60528 Frankfurt / Phone: 0 800 223 043
Athens (Greece)Air Canada Athens Office, Tal Aviation, 7 Stadiou Street, 10562 Athens, Greece / Phone: 30-210-934-1322
Hong KongAir Canada HK Office, Room 1612, Tower One, New World Tower, 18 Queen's Road Central, Hong Kong / Phone: 852-800906519
Tel Aviv (Israel)Air Canada Israel Office, Azrieli Center 1, 132 Menachem Begin Rd., Tel Aviv Zip 67011 / Phone: 972-3-607-2111
Jakarta (Indonesia)Air Canada Indonesia GSA, Discover The World Marketing, H – Tower, 17th Floor Unit A, Jl. H R Rasuna Said Kav. 20, Jakarta 12940 / Phone: +62 21 295 33 366
Kuala Lumpur (Malaysia)Air Canada Malaysia Office, Discover The World Marketing SDN BHD, Office Suite 19-10-1, Level 10, UOA Centre, No.19, Jalan Pinang, 50450 Kuala Lumpur / Phone: 60-3-2715-2053
Lima (Peru)Air Canada Peru Office, Calle Italia 389. Of 101, Miraflores, Lima 18 / Phone: 51-1-626-0900
Manila (Philippines)Air Canada Manila Ticket Office, APG Philippines Inc. – GSA, 2F Lydia Bldg. #39, Polaris St.Bel-Air, Makati City, Manila / Phone: +(632) 7 117 9168
Doha (Qatar)Air Canada Qatar Office, Najm Travels- GSA, P.O. Box 9736, D Ring Rd, Doha / Phone: 974-44484877
SingaporeAir Canada Singapore Office, Discover The World Marketing PTE LTD, 180B Bencoolen Street, #05-01 The Bencoolen Office Tower, Singapore 189648 / Phone: 65-6238-8112
Seoul (South Korea)Air Canada Seoul Office, 13F, Coryo Daeyungak Tower, 97 Toegye-ro, Jung-gu, Seoul / Phone: 82-2-3788-0100
Madrid (Spain)Air Canada Madrid Office, Calle José Ortega y Gasset 22-24, Planta 5, Oficina 542, 28006 Madrid / Phone: 34-914-585-571
Taipei (Taiwan)Air Canada Taiwan Office, Unit A, 12/F., No.97, Song Ren Road, Xinyi District, Taipei City / Phone: 0809-099-101
Bangkok (Thailand)Air Canada Bangkok Office, Holiday Tours and Travel (GSA) LTD, 21st Floor, Charn Issara Tower I, 942/162-163 Rama IV Road, Suriyawongse Bang Rak, Bangkok 10500 / Phone: +662 632 6620
Istanbul (Turkey)Air Canada Istanbul Office, Gozen Havacilik ve Ticaret A.S, Ömer Avni Mah. Saray Arkası Sok., No 10/2 34427 Beyoğlu/Istanbul / Phone: +90 212 465 33 03
Dubai (UAE)Air Canada Dubai Office, Al Naboodah Travel Agency, P.O. Box 1200, Deira, Dubai / Phone: 971-4-2112-537
Caracas (Venezuela)Air Canada Caracas Office, Hotel Radisson Eurobuilding, Lobby Level, Principal Chuao, Final Calle La Guairita, Caracas 1060 / Phone: 0-800-100-4918

How to file a formal complaint?

Sometimes you may wish to formally file a complaint with the hope that someone will address your concerns quickly. Delayed or lost baggage, booking cancellations, problems with getting a refund, excessive fees or charges, etc. are some of the issues you may want to complain about to Air Canada.

To file a complaint you should contact the Air Canada Customer Relations department via email by filling out the online form (select ‘General Request’, then ‘Flight Delay’, ‘At The Airport’, ‘Call Center’, ‘Explanation Of Charge’, etc as a topic).

Currently, Air Canada does not offer a phone number to contact the customer relations department.

If you are unsatisfied with how Air Canada settles your complaint, you can contact the Airline Customer Advocate (ACA) body in your country. The ACA works as “the ombudsman” (an official appointed to investigate individuals’ complaints against a company) to help you resolve problematic issues or concerns with an airline and it provides a free and independent service to airline customers.

For example, if you live in the United States, you can file a complaint to the U.S. Department of Transportation’s Aviation Consumer Protection Division. In the United Kingdom, you can lodge a complaint directly with AviationADR – a dispute resolution scheme approved by the Civil Aviation Authority. Please note that it may take up to 90 days for the ombudsman to resolve your complaint.