Air India Customer Care — How To Get Help Quick?Helpline Contact Numbers, Call Centers, WhatsApp, Offices (2023 Guide) 

Air India logo

Air India is one of the most reliable airlines in Asia. Its customer service is top-notch: contact via call centers, sales offices, emails, and airport helpdesks are responsive and you can often talk to a live person 24/7. However, there can be occasions when things go south and busy call centers won't answer your calls immediately.In this article, our experts have compiled the best ways (and important tips) to get in touch with Indian airline staff for quick assistance and troubleshooting. Not only in India but all over the world when traveling abroad.

Air India customer service and phone numbers in India (Delhi, Ahmedabad, Bengaluru, Kochi, Jaipur, Kolkata, Lucknow, Thiruvananthapuram, Mumbai, Chennai, Hyderabad, Kolkata, Amritsar, Pune, Guwahati, Madurai), USA (Chicago, Los Angeles, Newark, New York, San Francisco, Washington), Australia (Brisbane, Melbourne, Perth, Sydney), Bahrain (Manama), Bangladesh (Dhaka), Austria (Vienna), Belgium (Brussels), Canada (Toronto, Montreal, Vancouver), China (Shanghai), Denmark (Cophenhagen), Egypt (Cairo), France (Paris), Fiji (Nadi), Germany (Frankfurt),  Hong Kong, Indonesia (Jakarta, Bali), Iran (Tehran), Kenya (Nairobi), Israel (Tel Aviv), Japan (Osaka, Tokyo), Kuwait, Mauritius (Port Louis), Malaysia (Kuala Lumpur),  Maldives (Male), Nepal (Kathmandu), Netherlands (Amsterdam), Nigeria (Lagos), Oman (Muscat), Pakistan (Islamadab, Lahore, Karachi, Peshwar), Qatar (Doha), Saudi Arabia (Jeddah, Dammam, Riyadh), Seychelles (Victoria), South Africa (Durban, Johannesburg), Singapore, South Korea (Seoul), Spain (Madrid), Sri Lanka (Colombo), Switzerland (Geneva, Zurich), Tanzania (Dar Es Salaam), Uganda (Entebbe), Thailand (Bangkok), UAE (Dubai, Abu Dhabi, Fujairah), UK (London, Heathrow, Birmingham, Manchester), Uzbeksitan (Tashkent), Yemen (Aden), Zimbabwe (Harare), and more.

30 July 2023

Best ways to contact Air India

We know it all too well. Hours of waiting at a helpline just to have the call dropped. The ordeal of rescheduling canceled flights. Delayed refunds. Contacting customer service for any issue or concern can prove challenging and universally frustrating.

The goal of this article is to help you get the answer from Air India as quickly as possible.

Let’s start with the basics – depending on the nature of your inquiry, you can call Air India using the following telephone numbers:

Air India phone numbers
0124-2641407 / 020-26231407 / 1860 233 1407customer care (India) care via WhatsApp
+91 124 2641407 / +91 20 2623 1407customer care (international)
regional phone numberscustomer services in other countries
011 24667473reservations
011-24667473 / 011-24667474online bookings helpdesk
0124-2641407 / 020-26231407 / 1860 233 1407Flying Returns frequent flyer program
1-877-934-8308Air India travel insurance
18602331407Air India Lost & Found baggage information
2228318404group travel reservations

Do you really need to call Air India?

Experienced travelers always use self-service options online or through the airline app first to see whether the problem can be solved without the help of an agent over the phone. For example, there’s no need to contact Air India customer service if you just want to check the status of your booking, change the date of your flight, or cancel your trip – you can do this by visiting Manage Booking section of Air India‘s website (you will need to provide the booking reference number and your last name to logi in).

Basically, before contacting Air India it’s always a good idea to check their help pages such as:

… or problem-specific pages with answers to the most common questions you may have:

How do I talk to a live person at Air India?

Basically, you’ll be talking to a real person every time you call one of Air India‘ phone numbers. There may be an automatic IVR (Interactive Voice Response) system interacting with you through voice or touch-tone dialing at the beginning though – it will make sure you will reach a company’s department adequated to your issue. This is also the system that puts you on hold if the lines are busy – but rest assured that on the other side there is always a human operator you can talk to.

Calling the Air India‘s reservation office near you is by far the best way to talk to a real person. Airline offices answer significantly fewer calls than the main call center, so they can provide their customers direct assistance over the phone, without waiting times.

Live chat is slightly different as there are many technologies (including AI and machine learning) that airlines can implement to get a “chatbot operator” experience. It is basically the software you interact with on the webchat that can recognize the meaning of the sentences you type as well as mimic human speech. But even there, a live person (part of Air India‘s customer service team) is available. Try typing “talk to human”, “live agent”, or something similar to tell the chatbot that your problem requires contact with a real person.

Similar to live chat are the social media messaging systems such as Twitter DM and Facebook Messenger. You may find yourself talking to a bot at the beginning, but there is also a real operator waiting on the other side to help customers solve non-obvious issues.

Lastly, email is basically handled by humans. You may receive an auto reply right after you send the message to one of the Air India‘s email addresses (it will be marked as such), but after some time you can expect a reply from a real person.

Requesting a refund

If you want to request a refund, it can be done via the website. First, you need to cancel your flight by logging in to Manage Booking section of the website. You’ll then have the option to request a refund. Make sure to check Refund / Cancelations / Rebooking information before making changes to your reservation.

If you need help with a reservation made not through the Air India website/app but with a third-party such as OTA, travel agent, etc – try contacting their sales office for quick assistance.