Garuda Indonesia airline

Garuda Indonesia call centers and customer support contacts. How to get help fast?

The complete list of Garuda Indonesia contacts and ticketing offices around the world. Tips to get fast, accurate answers anytime you contact the call center, get help with delayed or canceled flights, and more.

1 November 2023

We know it all too well. Hours of waiting at a helpline just to have the call dropped. The ordeal of rescheduling canceled flights. Delayed refunds. Contacting customer service for any issue or concern can prove challenging and universally frustrating.

The goal of this article is to help you get the answer from Garuda Indonesia as quickly as possible.

Garuda Indonesia customer service channels

Garuda Indonesia customer service is available on following channels:

Do you really need to contact Garuda directly?

Experienced travelers always use self-service options online or through the airline app first to see whether the problem can be solved without the help of an agent over the phone. For example, there’s no need to contact the airline if you just want to check the status of your booking, change the date of your flight, or cancel your trip – you can do this by choosing My Bookings tab on the airline’s home page.

Basically, before contacting the Indonesian airline it’s always a good idea to check their other support channels such as FAQ, pages with travel updates, fees information, and general travel checklist. They often answer the most common questions and problems you may have. This can be a real time-saver when you consider the call center wait times.

If you need help with a reservation made not through the Garuda website/app but with a third-party such as OTA, travel agent, etc – try contacting their sales office for quick assistance.

How to get help with canceled / delayed flight?

Garuda Indonesia customer service has a strong presence on the internet, with its digital channels providing fast and comprehensive information. In the event of a sudden flight cancellation or delay, you should first look for help online:

  1. Check Garuda main Twitter accounts: @IndonesiaGaruda and @GarudaCares (English and Bahasa Indonesia), and its national accounts: @GarudaAustralia, @Garuda_UK, @Garuda_NL, @Garuda_Japan.
  2. Visit Garuda Indonesia News page. All important updates are published there.
  3. Send a direct message (DM) to @GarudaCares on Twitter (or just tweet your question, mentioning @GarudaCares) if you still have doubts.
  4. Send an email to customer service using their email address customer@garuda-indonesia.com, or this contact form.
  5. Contact Garuda call center: 0804 1 807 807 (within Indonesia) / +62 21 2351 9999 (international)
  6. Contact your local Garuda office. They may be able to help during their office work hours.

Garuda Indonesia phone numbers

If you have a specific question, here’s the list of Garuda phone numbers:

  • First Class Contact Center: +62 2129 655 777
  • Garuda Sentra Medika: +62 21 424 1000 ext. 6136 (working hours) / +62 21 2560 1565 (outside working hours, holidays & weekends)
  • Garuda Indonesia Cargo Center: +62 21 5500 130
  • Garuda Holidays: +62 21-29553100
  • Garuda Indonesia Travel Insurance: +62 21 29269988
  • Lost & Found: 08119722218 / 021-25601950 (Soekarno-Hatta Jakarta airport)

To contact Garuda Indonesia with general inquiries, use the main call center phone number: 0804 1 807 807 (within Indonesia) or +62 21 2351 9999 (international).

Garuda call center 24 hours

For general inquiries within Indonesia use the main call center phone number: 0804 1 807 807. If you are calling from abroad, you can also use international call center number: +62 21 2351 9999. Garuda call center is open 24 hours.

Email addresses

To contact Garuda Indonesia with general inquiries, use the customer service email address: customer@garuda-indonesia.com or this contact form. If you have a specific question, here’s the list of Garuda email addresses:

Garuda live chat

To start live online chat with Garuda Indonesia consultant, click the “chat” icon im the lower right corner of Garuda website. You can also use the direct link:

Garuda Live Chat

Get help on social media

Garuda Indonesia is present on Facebook (garudaindonesia), Twitter (IndonesiaGaruda), Instagram (garuda.indonesia), YouTube (GarudaIndonesia1949) and LinkedIn (garuda-indonesia).

Here’s the list of additional Garuda social media profiles:

Garuda Indonesia head office

Garuda Indonesia airlines head office is located in Soekarno-Hatta International Airport near Jakarta. Garuda Indonesia Holidays head office is located in the center of Jakarta.

Garuda Indonesia head office

Address:
PT Garuda Indonesia
Management Building, Garuda City
Soekarno-Hatta International Airport
Tangerang 15111, Indonesia

Phone: +62 21 25601001
Email: investor@garuda-indonesia.com
Open: 7.30AM – 4.30PM, Monday – Saturday

Google Maps

Garuda Indonesia Holiday head office

Address:
Garuda Indonesia Building 7th floor,
Jl. Gunung Sahari Raya No.52
Kemayoran, Jakarta Pusat 10610
Indonesia

Phone: 021-2955 3100
Email: sales@gih-indonesia.com
Open: 8AM – 5PM, Monday – Friday

Google Maps

Offices in Indonesia

Garuda Indonesia has more than 100 sales offices in every Indonesian region and medium-sized city. Here we present some of the airline’s biggest ticketing offices in Indonesia.

Please visit Garuda website for the complete list, which includes following cities: Ambon, Banjarmasin, Balikpapan, Banda Aceh, Bandar Lampung, Bandung, Banyuwangi, Bau Bau, Batam, Bengkulu, Berau, Biak, Bima, Denpasar, Flores, Gorontalo, Gunung Sitoli, Jakarta, Jambi, Jayapura, Kendari, Kepulauan Selayar, Ketapang, Kupang, Labuan Bajo, Langgur, Lombok, Luwuk, Makassar, Malang, Mamuju, Manado, Manokwari, Maumere, Medan, Merauke, Nabire, Padang, Palangkaraya, Palembang, Palu, Pangkalan Bun, Pangkal Pinang, Pekanbaru, Pinangsori, Pontianak, Putussibau, Raha, Saumlaki, Semarang, Sintang, Solo, Surakarta, Sorong, Sumbawa, Surabaya, Tanjung Pandan, Tanjung Pinang, Tanjung Karang, Tarakan, Ternate,, Timika, Wangi – Wangi, Yogyakarta.

The complete list of Gaurda offices in Indonesia:

Garuda offices in Indonesia

Offices & phones in Jakarta

Address:
Senayan City Mall 6th floor
Jl. Asia Afrika Lot.19 Jakarta
Indonesia

Phone: +62 804 180 7807
Open: 10AM – 6PM, Monday – Saturday
10AM – 5PM, Weekend/Public Holiday

Google Maps

Address:
Garuda Indonesia Emporium
Emporium Pluit Mall No. UG-36 dan UG–37
Jl. Pluit Selatan Raya, Jakarta Utara
Indonesia

Phone: +62 21 66676644
Open: 10AM – 8PM, Monday – Saturday
10AM – 7PM, Weekend/Public Holiday

Google Maps

Address:
Gedung Garuda Indonesia,
Jl. Gunung Sahari Raya No.52
Jakarta 10610, Indonesia

Phone: +62 21 23519999
Open: 8AM – 4.30PM, Monday – Friday

Google Maps

Address:
Garuda ticketing office
Puri Indah Mall Lt. Dasar Unit KC 10
Jl. Puri Agung, Jakarta Barat
Indonesia

Phone: +62 21 5822748
Open: 9AM – 6PM, Monday – Friday
9AM – 5PM, Weekend/Public Holiday

Google Maps

Offices & phones in Bali (Denpasar)

Address:
Garuda sales office Bali
Rukan Golf Arcade Sanur
Jl. By Pass Ngurah Rai No. 126
Denpasar, Bali

Phone: +62 361 283354
Open: 8AM – 4PM, Monday – Saturday

Google Maps

Address:
Garuda sales office, Bali airport
Domestic Arrival Terminal
Ngurah Rai Airport
Denpasar, Bali

Phone: +62-361 9351011 Ext. 4320

Google Maps

Address:
Garuda Indonesia Sales Office Kuta Paradiso
Kuta Paradiso Hotel, Level 1
Jl. Kartika Plaza, Kuta, Bali

Phone: +62 361 761414 Ext. 7807
Open: 8AM – 4PM, Monday – Saturday

Google Maps

Address:
Kantor Penjualan Ticket Garuda Indonesia
Jl. Sugianyar No. 5,
Denpasar, Bali
Indonesia

Phone: +62 361 232400
Open: 8AM – 4.30PM, Monday – Friday

Google Maps

Offices & phones in Surabaya

Address:
Garuda sales office Surabaya
Graha Bumi Surabaya Lt. 1
Jl. Basuki Rachmat 126-128
Surabaya

Phone: +62-31 5344999
Open: 8AM – 4PM, Monday – Friday

Google Maps

Address:
Garuda Indonesia Sales Office, Surabaya Airport
Juanda International Airport
Jl. Ir. H. Juanda
Kabupaten Sidoarjo

Phone: +62 31 8688666

Google Maps

Offices & phones in Medan

Address:
Garuda sales office, Medan airport
Kualanamu International Airport
Jl. Bandara Kuala Namu, Medan
Sumatera Utara 20553

Phone: +62 82 861152151

Google Maps

Address:
Garuda Indonesia Sales Office, Medan
Stasiun Kereta Api Medan Kota
Jl. Stasiun, Kesawan, Medan

Phone: +62 61 80510777

Google Maps

Offices & phones in Yogyakarta (Jogja)

Address:
Garuda sales office, Jogja
Shopping Arcade Royal Ambarrukmo Hotel
Jln. Laksda Adisucipto No.81
Yogyakarta

Phone: +62 274 558 474
Open: 8AM – 4.30PM, Monday – Saturday

Google Maps

Address:
Garuda Indonesia Sales Office, Yogyakarta airport
Adi Sutjipto International Airport
Jl. Solo Km 9
Yogyakarta

Phone: +62 274 484261 ext.32

Google Maps

Offices & phones in Australia

Garuda sales office, Sydney

Address:
Level 9, 15 Castlereagh St, Sydney
PO. Box 3836 Sydney
Australia

Phone: +61-2 9334 9900
Open: 9AM – 5PM, Monday – Friday

Google Maps

Garuda sales office, Melbourne

Address:
Level 1
30 Collins St
Melbourne, Australia

Phone: +61 3 8663 0222
Open: 9AM – 5PM, Monday – Friday

Google Maps

Garuda Indonesia sales office, Perth

Address:
Ground Floor
16 St Georges Terrace
Perth, Australia

Phone: +61 8 9214 5100
Open: 9AM – 5PM, Monday – Friday

Google Maps

Offices & phones in Malaysia

Garuda sales office, Kuala Lumpur

Address:
Lot 1-16, Intermark Mall
The Intermark, 348
Jalan Tun Razak
50400 Kuala Lumpur, Malaysia

Phone: +60 3 2162 2811
Open: 8.30AM – 7.30PM, Monday – Friday

Google Maps

Garuda sales office, KLIA airport

Address:
Lot S23 – S24, Level 4
The Main Klia Terminal Building
Sepang Selangor, Malaysia

Phone: +60 3877 66054

Google Maps

Offices & phones in Netherlands

Garuda sales office, Amsterdam

Address:
WTC Tower B-7th Floor
Schiphol Boulevard 177, 1118
BG Schiphol Airport
Amsterdam, Netherlands

Phone: +31 (0)20 5502600

Offices & phones in Philippines

Garuda sales office, Manila

Address:
Lower Lobby
Century Park Hotel P
Ocampo Sr. Cor Adriatico Sts Malate
Manila, Philippines

Phone: +63 2 4005978

Offices & phones in Singapore

Garuda sales office, Singapore

Address:
101 Thomson Road
#12-03 United Square
Singapore

Phone: +65 62502888

Offices & phones in Thailand

Garuda sales office, Bangkok

Address:
1168/77 Lumpini Tower
27th floor, Rama IV RD
Thungmahamek, Sathorn
Bangkok 10210, Thailand

Phone: +66 2 2856470

Offices & phones in United States

Garuda ticketing office, California

Address:
16250 Venture Boulevard
Suite 115 Encino, CA
United States

Phone: 1 800 342-7832

Garuda ticketing office, Chicago

Address:
101 North Wacker Drive
Suite 350 Chicago
United States

Phone: 1 800 342-7832