Garuda Indonesia airline

Garuda Indonesia call centers and customer support contacts. How to get help fast?

The complete list of Garuda Indonesia contacts and ticketing offices around the world. Tips to get fast, accurate answers anytime you contact the call center, get help with delayed or canceled flights, and more.

1 November 2023

We know it all too well. Hours of waiting at a helpline just to have the call dropped. The ordeal of rescheduling canceled flights. Delayed refunds. Contacting customer service for any issue or concern can prove challenging and universally frustrating.

The goal of this article is to help you get the answer from Garuda Indonesia as quickly as possible.

Garuda Indonesia customer service channels

Garuda Indonesia customer service is available on following channels:

Do you really need to contact Garuda directly?

Experienced travelers always use self-service options online or through the airline app first to see whether the problem can be solved without the help of an agent over the phone. For example, there’s no need to contact the airline if you just want to check the status of your booking, change the date of your flight, or cancel your trip – you can do this by choosing My Bookings tab on the airline’s home page.

Basically, before contacting the Indonesian airline it’s always a good idea to check their other support channels such as FAQ, pages with travel updates, fees information, and general travel checklist. They often answer the most common questions and problems you may have. This can be a real time-saver when you consider the call center wait times.

If you need help with a reservation made not through the Garuda website/app but with a third-party such as OTA, travel agent, etc – try contacting their sales office for quick assistance.

How to get help with canceled / delayed flight?

Garuda Indonesia customer service has a strong presence on the internet, with its digital channels providing fast and comprehensive information. In the event of a sudden flight cancellation or delay, you should first look for help online:

  1. Check Garuda main Twitter accounts: @IndonesiaGaruda and @GarudaCares (English and Bahasa Indonesia), and its national accounts: @GarudaAustralia, @Garuda_UK, @Garuda_NL, @Garuda_Japan.
  2. Visit Garuda Indonesia News page. All important updates are published there.
  3. Send a direct message (DM) to @GarudaCares on Twitter (or just tweet your question, mentioning @GarudaCares) if you still have doubts.
  4. Send an email to customer service using their email address, or this contact form.
  5. Contact Garuda call center: 0804 1 807 807 (within Indonesia) / +62 21 2351 9999 (international)
  6. Contact your local Garuda office. They may be able to help during their office work hours.