AirAsia AVA Live Chat. The Ultimate Guide.

AirAsia live chat is now the main (and the fastest) channel to get help from the airline. Automated AVA chatbot can't solve all the problems though. In this tutorial, you will learn how to find a real human on AirAsia Support chat, and how to get help in your country (Australia, Malaysia, Indonesia, Malaysia, Singapore, New Zealand, United States, Thailand, and more).

Written by Maksim Koval
Updated on 23 March 2024

What is AirAsia AVA chatbot?

AirAsia AVA chatbot is a virtual assistant used on the AirAsia website, mobile app, and Facebook Messenger. AVA (AirAsia Virtual Allstar) is powered by artificial intelligence (AI) instantly responding to customers’ inquiries 24/7. The chatbot uses natural language understanding to mimic human conversation and currently speaks 11 languages (English, Malay, Indonesian, Japanese, Korean, Thai, Hindi, Vietnamese, Tagalog, Simplified Chinese, and Traditional Chinese).

The quality of answers is satisfactory for popular questions, common problems, and purchase of ancillary products and add-ons (baggage allowance, seat selection, meals, travel insurance). AVA chatbot can also assist to book a flight, upgrade a ticket, or change the reservation.

A chatbot is a computer program designed to communicate with people via messages on internet chats and online messengers. The new generation of chatbots uses AI (Artificial Intelligence) powered software to able to analyze and “understand” the human language, and to answer questions in a way that simulates a natural conversation.

Why should I use it?

AirAsia Live Chat replaces traditional airline call centers and it’s the fastest way to get answers from the airline. Since AirAsia ceased its call center operations in 2019, live chat has become the main customer service channel. The chat has no staff (employees) available, instead the AVA chatbot has been introduced to take over all customers’ requests.

In 2019, all AirAsia call centers have been shut down. The fastest way to contact AirAsia now is to talk to the AVA chatbot on live chat.

How to access AVA Live Chat?

To access AirAsia AVA Live Chat, visit the airline’s website, then click the chat icon in the bottom left corner of the page. You can access it both on desktop and mobile versions of the website. The AirAsia mobile app also has the live chat functionality. AirAsia plans to add Ava chatbot to even more online channels, including WhatsApp and WeChat.

Open Live Chat

AVA chatbot on WhatsApp

As of June 2020, AirAsia customers are able to get support services through WhatsApp – the ultra-popular messaging platform with more than two billion users worldwide. When entering WhatsApp chat with AirAsia, customers are greeted by the AVA virtual assistant. If you are patient enough you may also have a chance to talk directly to someone from the AirAsia Support team, just bear in mind that the waiting times are usually quite long.

AirAsia AVA on WhatsApp: +60 11-3516 5078.

Steps to start chatting with AirAsia AVA on WhatsApp:

      1. Open WhatsApp app on your mobile or desktop computer
      2. Go to the Chats tab
      3. Tap New Chat icon, then select New Contact
      4. Create new contact using +60 11-3516 5078 number
      5. Start chatting with AVA by typing anything

Airasia whatsapp number 601135165078
Chatting with AirAsia AVA bot on WhatsApp